Sears

You guys have a Manager named Roy Shauli working there that is outstanding. We went in a few weeks ago and while shopping in the foot wear dept we stumbled across a bag of jewelry sitting behind a couple of display shoes. The bag even had this persons receipt. We handed it over to a clerk. After we left we realized that the bag had JC Penny’s on it and so we returned but no one could find its. My girlfriend goes looking for a manager and is directed to the HR office where she finds Roy who goes way out of his way to find the bag. Finally after quite a time he finds it. We explain that we just wanted to take it to the right store. He thanked us when we were thanking him. He didn’t need to put so much effort in but he did. That’s integrity at it’s very best.
Hats off to you Roy! We took the bag to management at Penny’s and we hope the person that lost it, recovers it. We made sure that they had our names and Roys.

The only reason this place got 3 stars is due to the girl who helped us. She was very good and helpful. Unfortunately the place feels dirty and everything is falling apart. This place desperately needs a remodel and some of the employees need some training

Straight to the point: THE WORST CUSTOMER SERVICE imaginable. Even to try and call them and actually be able to reach someone is unheard of. Their whole phone system either doesn’t work or people look at the phone smile and keep talking to their coworkers (which I’ve seen TWICE in different departments… LOL WOOW). If you support this place by buying from them, you, are, part of the problem. Plain and simple.

Terrible customer service. One cashier on each floor. I had forgotten why I don’t usually shop here. On the small plus, they carry the uniform pants in my son’s size. If he didn’t need them soon, I wouldn’t put myself through this torture!

I am so disappointed in Sears and FedEx right now! We ordered a new full size bed for our daughter online on Black Friday and it seems to be lost, I mean how do you lose a mattress and box spring??? Really something that large gets lost? We have called everyday to both Fedex and Sears, neither company wants to take responsibility! Sears Customer Service had the gall to suggest we just buy a new one! We want the one we paid for. This has been going on close to two weeks now and we have no guarantee that we will ever receive it. I am just plain angry and frustrated in this situation. How difficult is it for someone from Sears to just say we are so sorry we will just ship you a new one???

The lines are long!!! Slow customer service !!! Other than that, they actually have some cute clothes nice selection, great deals! Ugh… But the lines…

This place is garbage the customer service sucks they hired a bunch of kids that have no manners n only 2 registers open no wonder u guys goin bankrupt

Mismanagement and lack of GOOD customer service has helped propel a formerly great name into decline.
We bought a new refrigerator but when it was delivered parts were missing. Trying to call customer service was like calling the jungles of the Philippines. Sometimes they would answer after I answered twelve questions posed robotically, but as soon as it was discovered that I was asking for missing parts they would just hang up in mid-​sentence. I was a «hot potato» and I represented work. Three times!!!

To Hell with this company!!!
Avoid it like the plague!!!
Having wasted a whole day waiting for the delivery guys to show up at their ‘allotted’ time they were still 3 hours late.
The customer service department does not speak English as a first language and hung up me any time I asked to speak with a supervisor
They are the epitome of all that is going wrong with American companies…
I would rather eat glass and sit naked in traffic than purchase so much as a lightbulb from these people again.
I’d give them a minus star if I could…

The worse! I bought a dishwasher on Labor Day. The sales person said I was going to get a call for delivery with 24hours. Instead I received a call two days later. No worries because it was a holiday weekend and they were busy. When I finally got the call it was to tell me they were going to deliver between 4:15 and 6:00pm. Everything is great up until this point. This morning at 6:44am I get a call that if the dishwasher is not disconnected then they can’t take it away (a service I payed for by the way). Then I get a call at 1:57 telling me that they are the company that is going to install and that will not happen until Friday between 10am and 2pm. So according to Sears I don’t have a job and I have a personal assistant to be around for two days. It was a good deal but only if you have the time to be at their mercy.

My issue is not with the store but with their customer service. How long have I been on hold to find out if my fridge that’s 2 years old is still uner warranty? 45 minutes and counting…

Sear’s could have easily been a 5 star review but it is lacking in so many ways!
Pros–
— the prices are pretty good especially when things are on clearance
— you can usually find coupons on your phone (granted they aren’t usually worth that much)
— pretty good selection for items to wear to work
Cons–
— like many of the reviews mention, this store needs more workers or needs to change where they send their workers. There should be at least 1 person working a register in every department. It’s not like that here. Also unless you come right when opening, the lines are typically long with people buying many items.
— fitting rooms are dirty. I buy the stuff I want, try them on at home, and then return the items. Extra trip for me but worth it.
— some items are of low quality specifically flip flops that I bought. I bought 3 pairs for maybe $ 5 each and they actually broke while I wore them LOL.
— items are thrown all over the place. I usually require a standard medium or 8. While the hangers may say XXL, some may in fact be the size that I need. I shouldn’t have to dig through racks scattered throughout your store.

What can I say? Sold me a plated fake yellow gold engagement ring for 500 $. The ring turned bronze on me 3 months later. They blamed it on my «skin acidity.» I’ve never had this problem with gold in my life. They’re solution? Blame it on the customer! Got my money back only because my fiancé had purchased the lifetime warranty plan. Got that back, too.
Bottom line: don’t get your jewelry from here!

Well I thought sears had changed with there customer serivce but they havent. I went in to buy a shirt for my dad and was looking for a medium and i couldnt find an mca to help. The cashiers were too busy too help, they had about 10 people in line. I ended up buying something else.
The store was clean and air conditioned which was a plus and there was plenty of parking. The stuff i bought was also on sale which is why i came to sears in the first place

My boyfriend and I had been in the market for a new washer and dryer so we decided to go to our nearest Sears and check them out. I already had in mind what I wanted having done my research online. We entered the home appliances and after a few minutes of looking around I noticed that there were a quite a few associates in the department, but NO ONE bothered to approach or greet us. After about 20 min of walking around and checking out the one I wanted I decided to take pictures of the washer and dryer and get the hell out of there. If they can’t ever have the curtesy to say «hello», I sure as hell wasn’t going to spend any money there. Bye bye commission!

I will not be a customer at this or any other sears., ever again. The fact that their is no customer service in any of the departments. I have shippeD with them for some 30+years, and finally no more. I need not force you to take my money. Um iinternet.

MPU is the best! Awesome service!!! And this one girl named Kim was very helpful :) They should promote her.

Sears used to have a great reputation and standing before it got bought out by Kmart. Now I think they have been brought down a little by all this extra baggage they have to carry.
This particular location was nice.
It was clean and there wasn’t really any staff to interact with to judge whether they were friendly. Great place to come and pickup more affordable versions of whatever they are selling at the mall. I bought a Mexico soccer jersey once for a party for $ 10. This shirt I liked at Macy’s was $ 30, Sears had their version for $ 18. Something good to know.

I have to say, I had a great time shopping at sears today. There are a lot of sales throughout the store. Most departments about 20 percent off until this Saturday. What brought me into the store was they carry NFL licence products. I told Santa what I wanted.
The store was well maintained and most of all clean. The cashier who helped me during my visit was very nice and very helpful.
Remember that your business is on the floor, not in the back or in the stock room. kept all your sales associates on the floor to help your customers. Your service to your customers is the key to your success.

Do NOT purchase items online for pickup at the store. I did this today and my wife went to pick it up and was sent on a wild goose chase. Couldn’t pick it up inside the store and no one was willing to help her. She had to drive outside down a ramp and no one helped her there. Finally she was able to get a worker’s attention but she couldn’t pay for it there. Worker led her back inside through the warehouse to the same cashier she started with! Cashier couldn’t ring up the item and it was like pulling teeth for my wife to get someone to get another replacement item that they could ring up. There are others details, but I won’t belabor the point.
Lazy workers and poor customer service point to poor management. What a nightmare! Something intended for convenience was the complete polar opposite. Never ordering online for pickup again at Sears! Would’ve taken 30 minutes less to find and purchase the item myself. Be warned!