Platinum Agents Insurance

Lucy is my main insurance agent and she is great. They always help me with any questions that I have and they also offer some of the best car insurance prices in Northridge. Jessica has helped me a couple times too and I highly recommend them. Thank you again.

I encountered an extremely disrespectful Broker for my ACCESS insurance. I was a new customer and I was looking forward to insuring not only one Car but my newly acquired Beetle. The representative from Platinum Agent Insurance was extremely inappropriate, when my mother called to ask her a few more questions on an additional fee for the new car, this lady was not only rude, but followed with yelling, telling my mother that she is not a free service and she would not pay our insurance, as someone that does not engage with unstable, disrespectful people, my mom asked her to speak to someone else, more specifically the manager, she denied his presence, as my mom kept pushing, this lady hung up on her, a paying customer. When I called her from my phone, she hung up on me. I have never been so disrespected or met someone as rude as her that works in customer service.
Extremely Unprofessional!