Matadors Community Credit Union

Yikes. Where to begin? Emails went unanswered. Phone calls went unanswered. I called and left a message with an emergency that I needed a call back asap and that was 2 months ago with still no response back from them. Everything is a challenge here. I tried to move all of my entire payment to the principal and I needed to fax them. I faxed the request and 2 weeks later the money is still not being paid to the principal. I inquire about it and they ask me to fax the request (again). Eventually I gave up and just paid it all off and closed my account. Their customer service is absolutely horrible and nobody seems to want to do anything to help or make it better. Never again for me.

They get 1 star because I can go no lower. This is the least customer friendly financial institution with which I have ever done business. From the people who answer the phones to the loan officers. It appears that their number 1 goal is to make their own job as easy as possible at the cost of the customer. Don’t use them if you don’t have to

I am a student at CSUN and looked online to see their college checking/​savings. Online their accounts/​services sounded awesome so I decided to stop by an open an account. I went and spoke to a lady asking if I can open an account and also said I was a college student. She said it was $ 10 fee and $ 5 monthly fee. I didn’t see that anywhere on the site. The site has COLLEGE SAVERS (no fee or minimum deposit required) and online they also offer COLLEGE CHECKING with no fees. So I CLOSED MY WALLET AND BOLTED OUT OF THERE. Maybe she was misinformed and I will give my benefit doubt and go their other branch in Chatsworth. As it stands I give it a 1 star because at home I had another credit union and they were amazing. So far, its not looking good for this credit union. I will check out the other branch in Chatsworth.

wow. came all the way from portland to perform some business & met with a real b**ch (no name on the desk or name tag) who got rude quickly about my temporary ID. Was really shocked as i remembered this as a great place! Would not have even given a 1 if i had the option. (more)
The problem was eventually resolved. However, I didn’t expect to be treated with such disrespect as I came through the door of a business I have patronized for over 25 years, homeland security or not (that was their rationale).

This place has no right calling themselves a bank. I walked in hoping to deposit my American money (legal tender for all debts public and private) and they FLAT OUT REFUSED to handle my money. I know you are just a «shared branch» of my bank but you have nothing to offer me. Sharing is caring and you couldn’t care less about your clients so don’t call yourself a «shared branch».

Full disclosure: I participated in the Matadors Credit Union Unilocal advertising campaign. They approached me based on my review of their other location, and I am such a fan I jumped at the opportunity to share my experience… so yes, that is me in the video up there. No, I am not paid for any of this, I wrote my 5 star review before they ever started their social-​network marketing campaign. I’m just a VERY happy customer!
I got my first checking account here at Matadors, and my first car loan. When I was in college I switched to one of the big corporate banks (closer to my place of business at the time) and boy was that a mistake. I’ve been back at Matadors since Chase bought out WaMu and my only regret is that I didn’t do it sooner.
There’s a reason that «Community» is in the name of this credit union. This is the place to bank if you want your teller to know your name. They have everything that the big banks have, without the fees and impersonal feel. I love that my credit union knows who I am and that I can be comfortable in the knowledge that I won’t be nickeled and dimed with fees.
I don’t know why anyone would bank anywhere other than a credit union. Keep your money in the community where you live! Don’t let the big corporate and impersonal banks line their pockets with your cash. Come to Matadors where you are a person, not an account number.