Bank of America

Like sitting in traffic, plan on spending more time than you think, very slow crew. Branch manager doesn’t do much to help the post office/​dmv speed this branch operates at.

There is a line of people almost to the door, and only 2 tellers??? Half hour wait …

If you want to be treated like a criminal, come to this branch. We are 20 year customers of bofa. We have had mortgages, business and personal accounts with the bank, no matter, simply step foot in this branch and you are treated like you are out to rob the place. The branch manager sets a tone that encourages employees to be adversarial to customers. At no point is serving you important. Many times I have had this branch and manager make things as difficult as possible and be as rude as possible, I go to the other closest branch and accomplish the exact same transaction minutes later and the employees smile and are professional. This horrible served led me to switch some business to the super customer focused staff at the U.S. Bank at Ralphs in Porter Ranch. I am treated like a vip, not a criminal. This branch needs a new manager and staff clear out and re-​training.

I’ve been wanting to write a review for a while now just haven’t got a chance.
This branch has truly shown me why I want to leave BOA, especially with their constant fees for business accounts. BOA no longer appreciates personal account holders nor business account holders. They have taken out the business line making it a mandatory wait every single time. The business line is a must. I now have to plan my trips and hope for the best. The minimum wait is 10 min. The branch has a few good tellers, just a few others are rude and shouldn’t be working there. I normally bank at the lancaster branch and rarely have problem (Vanessa Anna and Kimberley all wonderful) with multiple tellers present and a business line. I currently have to use this branch when needed because it’s the closest to me in Northridge and every time I come in for any little thing they want Electronic signature, ID, and majority of the time manager approval. I’m in there at least twice a week, I know the computers are not red flagging it every time which it does when it detects suspicious activity. Being in there so frequently for business matters, some of the repeat tellers act like it’s the first time ever meeting.
Fix this branch!

Friendly staff, helped me with a wire transfer and got me in and out within 5 minutes!

Trying to get a hold of their mortgage specialist is like trying to get water in the Sahara. It’s been more than a month and a half. I have gone down to the branch several times and called several more. Promises. Promises. And it’s difficult to get anyone on the phone.

I don’t know about the other Unilocalers but my experience was excellent! Great customer service, our teller was very attentive and informative too. Will definitely come back to this branch in the future.

I have never had a bad experience upon my visits inside this bank so I can really only say good things about this location. I don’t have to come inside often but when I do, I have always had no problems and the tellers have served me perfectly and got me out on my way as usual with no wasted time.
There are several ATMs right outside the entrance/​exit of this branch so that makes it convenient and safe for people as well during normal business hours because they always have a posted security guard outside the entrance who also keeps an eye on all of the ATM customers.
I also have a safe deposit box at this location. Anytime I need to access it, I ring a bell and then am serviced by one of the employees who lets me in and helps me get my box out.
I’ve always had pleasant experiences with those who have helped me and never had to wait longer than I would expect so all in all, this is a great BOFA branch that has served me perfectly as expected!

I have to always remember to check with Unilocal first … I would NOT have walked into this branch if I had .just look at ALL the reviews.
There was no «hello», «How can I help you»?.. nothing. I was greeted by someone chewing on a candy (slurping), told me I had to wait 20 – 30 mins. Then she began arguing with someone behind the counter/​teller … YES… ARGUING Then gave me wrong info, then told me calling BofA would help me… WRONG… person on the phone (nice by the way) said to talk to someone at the branch… I didn’t want to but I needed some documents as soon as possible… I should’ve walked out. This branch is really a joke. … Guaranteed to piss you off… Yes, I am pretty angry … angry that BofA would allow such rudeness to their customers. If it was obvious to us, it MUST be obvious to the management. I think I am more disappointed because I’ve been with them for DECADES… So much so I’m thinking of closing all my accounts (personal & business). because… this is beyond acceptable.
When I thanked her for her assistance (yeah I did … figured I’m civilized … I don’t have to lower myself to her level) … anyways, when I thanked, she turned her head … TURNED HER HEAD! No ‘welcome’, ‘thanks for coming in’, ‘see you soon’ … TURNED HER HEAD! This truly is unbelievable… If you’re thinking of closing your account (like I am), write to their corporate office… go all the way to the top… let them know why. Send a certified letter:
Bank of America Corporation
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28 255
You can address it to:
Mr. Thomas K. Montag or Mr. David C. Darnell (Co-​Chief Operating Officers)
maybe they’ll read them and take some sort of action.
Make sure you put RE: Branch-​10 200 Reseda Blvd, Northridge, CA 9132
I’m sending mine and if it arrives together with others with the same issues, it will carry more weight.

I already knew Bank of America were known for their bad customer service in the first place, but I did not know they were going to be this bad. I tried to cash my paycheck one day, and the lady said I couldn’t because I had TOO little money in my account… WHAT THE FUCK?! so you can’t cash my check because I don’t have enough money in my fucking account?! and they give you such attitudes like they own the world. I’m thinking about just closing my accounts and forget they ever exsisted! Don’t ever bank with them, or at least don’t ever come to this branch! They don’t fucking deserve any stars.

are you kidding me B of A?! you are horrible! ive been to branches in norcal and in socal and every one is a sh*thole.
after a good 20 minute phone convo with a rep, they told me to come into a branch for a temporary ATM card. and after waiting in their dirty, mysteriously sticky retro merv griffin chairs for, oh, 35 minutes (complete with employees and managers milling about, shooting the sh*t and whatnot) (and is there a reason why a branch manager cannot give you a card because they told me they do not have access to them!!!), i get to hear, «oh, we cannot give it to you because you didnt open your account in southern california.» really? no one could have told me that before? shouldnt there be a checklist of things to ask someone before you send them down to a branch to get a temp card? now i have to wait 3 – 4 business days for a card that could have been sent in the mail 2 days ago.
clearly B of A does not value its customers time like other banks (i.e. credit unions) do. the only thing keeping me here is the «keep the change» program and the fact that i rarely have to go into a branch to deal with hassles like these.