Candid Heating and Air Conditioning, Inc.

My Air Conditioning stopped working in the recent heatwave where it reached 112 Degrees in the Northridge/​Granada Hills area where my Home is. I started by Calling Mediteranian who had put my New Air Conditioner in just 4 years ago. They never got back to me even though I called 2x and have been a customer for 12 years-​I guess they got slammed as the other companies did. I called 2 other Companies that I looked up on Home Advisor and one company couldn’t see me for 1 week and the other was almost 2 weeks… I decided to go to Unilocal and start reading reviews and then compare with Home Advisor. I stumbled onto this Company called Candid Air Conditioning and liked the reviews I was reading so I picked up the phone and hoped they would have an opening sooner than the rest. The woman on the phone (later learned it was his wife-​Vivianna) was very nice and said she would check the schedule and get back to me in 10 minutes and that is exactly what she did. The other Companies I had to leave a Voice Mail and they got back to me in 1 hour and the other company 1 hour 45 minutes. They had an opening in 2 days so I grabbed it. She said the Technician would call about 15 minutes before arriving and they gave me a 2 hour window from 4−6pm. I got a call about 10 minutes before 4 and he arrived and was at my door by 4:15. The Tech’s name was a guy called Cliff and he had an Assistant he was training with him. He came in and checked my AC unit and heard my complaints and described what he thought it may be. He and his Assistant crawled up on my Roof and then asked me if I wanted to come up and look at what they found. I wasn’t dressed properly so I declined. Cliff came back down and showed me a part called a Capacitor and hoped that if he installed a new one that it would fix the problem. He told me the price it would be and I agreed upon it to proceed. He got a new one in a Box from his truck and took a machine and measure the old Capacitor and then the New one in front of me. He went back up on the roof and installed it and the sound of my Air Conditioner working again brought a smile to my face… He came down and and had taken pictures of some other issues with the Unit that he wanted to talk to me about. They were more «preventative» and didn’t need to be done that day. His assistant was adding more refrigerant and checking the Unit on my roof while Cliff was inside measuring the Flow from all the Vents in various rooms in my House. I told him I wasn’t happy with the cooling in the back bedrooms which were the farthest away from my Unit near the Kitchen. He offered to go up in my Attic (Hot) and check out the Ducts. He found an open panel and said I was losing maybe as much as 20% of my air up into my Attic. He had taken pictures up there so I could see what he was talking about. So for an extra 45 dollars he crawled back up there and fixed that. He also described to me the problem with the sealing and air escaping from the Ducts and how he could better the situation on another day if I wanted to. He gave me a price quote for that and for the other «preventative» part up on my roof. This Cliff guy was so nice and honest and took so much time explaining things to me it was un-​real. I forgot to add earlier that Vivianna (his wife) actually called me the day before to offer me a time slot since someone in Northridge had cancelled but I was gone for the day.
I am very pleased with this Company from the Office/​Phone Calls to the Actual Work. I am already thinking about doing the «preventative» work he suggested in a week or two. With my AC Unit fixed it sure was nice to get a good night’s sleep again without sweating in my bed with 3 fans going.

Never thought I would take the time to write a review for someone to clean our air ducts, but it is well deserved. I called on Wednesday evening and they showed up the following morning exactly on time. Cliff is the owner of the company and performed all the work with his partner. Although our home is small, they spent at least 3 hours cleaning every vent in the house. They moved our dryer out of a tight, narrow space to access the exhaust. Then, they climbed through our attic and on top of the roof to ensure every airway was clear and unobstructed. He made certain our furniture and floors were protected with tarp. When they finished, they even vacuumed our carpet and wet mopped our hardwood floors! Prices were very reasonable. It is nice to find a service technician who takes pride in the quality of his work and cares about his customers. We will definitely use him again in the future and make recommendations to neighbors.

Cliff was awesome to work with! My A/​C broke down and I called 10 min to 6 thinking for sure we would not be able to get someone to come out last minute. Cliff answered, said that he was working on a job in the area and could come by to do an assessment. He told me over the phone that there would be a diagnostic charge which was very professional of him to tell me BEFORE he showed up. He showed up when he said he would, was quick, and efficient. He explained everything and what he would charge for. He gave recommendations (our unit is over 20 years old) but never pushed for an additional sale. Loved that! He fixed my A/​C unit within 30 min. I work with contractors for a living, so I can tell you that these guys are honest and know what they are doing. Highly recommend & would use them again.

Cliff was just here for an initial service call and assessment of what needed to be done to correct a very minor problem with my heat pump system, which is very old. I couldn’t be more impressed. He and his assistant spent almost 2 hours here. He went over his recommendations with me, and didn’t try to up sell me on anything. To the contrary — he lived up to his company name, Candid, and was very straightforward about one of the possible repairs, which he said might or might not help. He also did NOT try to push my getting a new unit now, but just told me that I should start planning for that expense. My unit is 30 years old, and still working well (knock on wood), but I’m sure a lot of companies would have tried to talk me into replacing it now. Cliff is coming back next week to do the repairs we decided on, and I’ll update my review then.

AC started leaking over weekend.
Called Candid (Cliff)) for 2^nd opinion. Accomodating. Called me back (as promised). Scheduled same day to see problem. ONLY ONE to open sheetmetal to inspect coil, showed me it was completely clogged; water marks everywhere leaking occured. Mentioned it must be expensive running AC since we don’t have good airflow… appears never been cleaned/​conditioned in 20 years. Clogged (previous owners didn’t change filters regularly or filters fell through (missing part)/not functioning.
Offered options as fixes, explained pros/​cons. Happy to answer questions. Not pushy with new system or any fixes.
Scheduled Cliff to clean/​unclog everything (Drain Lines, Coil, Blower/​fan). Discussed options with me, again, before starting work. Seemed thorough, showed me before/​after including Drain Pan with no crack/​leaking. Seemed very knowlegable, informative and happy to educate me.
2^nd opinion critical! Cliff found clogged drain line: «1^st opinion guy» said drain line NOT clogged (didn’t look at entire line) and we «need new expensive coil, but should just get entirely new system» that he kept pushing…
Candid — 5^th HVAC company to our house (less than 10 years!!)
OTHER HVACS: No good advice on properly maintaining AC. Gave various nonsense about improving airflow or why it’s so expensive to run during hot months and not great at cooling. 3 Co.‘s really pushy about replacing EVERTHING (ductwork & AC/​FAU units), but NOT great at answering questions (and jerks about it!) on their $ 10-​$ 20k quotes!
Tune up service just completed today.
We plan to call Candid to get quote/​details how he’d address our needs for a more efficient and cooling system! Candid also has Very good reviews on Home Advisor.

After a terrible experience with an incompetent company, Cliff saved the day for us. He’s fair in price, thorough with his work, and best of all: he patiently explains what he’s doing, why it is necessary, and maintenance instructions. He even reprogrammed our darn thermostat for us — and showed us how to do it. Cliff is the best. Prompt, courteous, and thorough in his work. I can’t recommend him enough. Save yourself a headache — go with Cliff.

Cliff came to my house for a heating issue and ended up replacing a failing part on the blower. He was knowledgeable and quick. His pricing was fair and he explained a lot since we just moved into the house and wasn’t familiar with the system at all. Will definitely use them for spring maintenance.

Great service and finished in less than an hour. They were polite and professional not wasting anytime.

My A/​C started making a rapid clicking noise whenever the fan turns on. Everything else seems to be working just fine. But since it’s been stupid hot and muggy in LA the past couple of weeks, I decided to have a professional come to my condo to take a look at it.
I went on
and found Candid. Lucky me, I was able to book an appointment in 2 days instead of waiting 4 – 5 weeks for other companies (like I said, major heatwave and monsoonal weather). Cliff have me a call to confirm and arrived with his assistant Jose within the designated time frame.
Cliff thoroughly explained the problem and gave me options. I like options. I decided to go with the simplest option, which is to fix the rattling noise instead of replacing the whole motor. Cliff assured me that when the times comes for me to replace the system that Candid will already have the parts number and will get everything ordered up and installed.
Service was efficient, thorough, professional, and friendly. I will refer Candid and Cliff to my HOA without any hesitation! Thank you! Thank you!

I called Candid on Friday after my AC stopped working Thursday afternoon. Cliff was at our house by 10:00 the next morning. He explained what the problem was, fixed it and explained what else we could do to help our unit be more efficient during the summer. He was extremely informative and professional. I highly recommend this company to anyone in need of heating or AC repairs.

They were able to come out the same day I called. Cliff was very nice and explained a lot of things about my unit to me and what the problem was.
He didn’t have the part we needed but came out the very next day and fixed it with a great price and friendly service.
Hopefully have no more AC problems but if I do, I know where to call.

Honest, professional with the best price. My mom and I called Candid about 2 months ago and Cliff came out to give us a quote. He was great! and the price was fair, so we decided to get the work down on our air conditioning unit, he also made suggestions for our old unit and showed us how to preserve it as long as we could. I liked Cliff because although we did need a new unit, he didn’t pressure us into getting one, he fixed our old unit and said when we’re able to, try and invest in a new one. Our unit is running strong and he made our summer days cool! Excellent service and great guy.

solid company. service quick and efficient. prices fair. highly recommended. cliff is greasy customer.

We were in need of an entire central a/​c & heating system installed – including ducting and new register cut-​outs. Our house was built in the 50’s and the existing registers are on the floor which won’t get the job done when you need your house cooled in the heat of summer so we wanted registers placed on the ceiling.
We received multiple quotes and Cliff came in with the best price. He recommended a 5-​Ton 16 SEER cooling system for our single-​level 2,500 sq. ft house. Cliff was very professional and is licensed which was important to us as we wanted our work permitted by the city. Cliff installed the furnace portion of the system in our attic which included adding power and a light switch. He also installed our outside condenser (a/​c system) along with a disconnect and all new ductwork. In addition, Cliff installed a wifi thermostat that allows us to download an app where we can operate the system remotely. It’s a smart thermostat so it keeps track of your usage patterns and memorizes your settings. It’s so cool that we can turn the a/​c on through our phone prior to getting home. We have indoor cats so it’s nice to be able to turn on the system if we think the house is getting too hot or cold when we’re away.
As for Cliff he was very professional from start to finish. His contracts clearly documented exactly what would be done, it took less than a week to perform the entire job as was expected, and he worked with the city to get city permit approval. He clearly takes pride in his work and was extremely responsive with any questions/​concerns we had. We were so pleased with the whole process.
I would definitely recommend Cliff to anyone who’s in need of a/​c work. Cliff really knows his stuff.

I called Candid Heating and A/​C last year during a heat wave. I’ve tried many other contractors in the past but was referred by a friend to call Candid.
Cliff came out to diagnose my old A/​C unit and said it needed some repairs. I had 2 contractors out the day before and told me that it couldn’t be fix and that I needed to replace my whole system. Being on a tight budget I couldn’t afford to replace my system yet. That’s when I called Candid.
Cliff explained everything thoroughly and was very professional. He did explain to me that my unit was very old and inefficient but wasn’t too pushy about it.
I decided to put some money into repairing my system for now even though my unit is about 20 yrs old. Cliff had my unit up and running the same day and for a lot less than those other companies charged.
I want to say thanks to Cliff and his staff for fixing my A/​C unit. Very prompt and professional service. I now have recommended Candid to my family and friends.

Quoting how misleading /​tricky information Candid gives out —
” Once the diagnostic was completed on your furnace the technician explain that he found a faulty safety switch. It was explained to you that we would have to order the part and come back the following day. At that time the price for that repair was given to you which was $ 202 and you agreed.
— — — –
The above paragraph is totally wrong !! I was one who showed Cliff about the pressure switch and he quoted me additional 40 – 60 $ and since he doesn’t have it today he will come tomorrow and install it. Obviously I will think that Cliff will do it for 40 – 60 $. He did not say it will additional L2 service charge like he charged 202 $ for a 15 minute job to replace my thermostat… If you see my other reviews I have mostly given positive reviews. I generally appreciate good work but this Cliff cheated/​tricked me in explaining me about the extra 202 $. Also I will take up this matter with BBB and local court channels. I have a legal background and I don’t mind fighting for my rights.

Our Carrier heat stopped working and Cliff from Candid came to diagnose & repair it. Normally we use Canoga Park heating & air but I couldn’t get a hold of them and found Candid thru Unilocal reviews. I called and immediately got a hold of someone who set up the appointment and within about an hour Cliff, the owner & one of the techs, arrived at my house. He spent a good deal of timing checking and rechecking the heater and determined we needed a new heater blower. Since Carrier was closed for parts over the weekend, Cliff told me he would call them on Monday and see if the part was in stock. Early Monday morning at 8:30 am I received a voicemail from Cliff letting me know the part was available and he could install same day. He did the repair work and yahoo the heat was back on! Cliff is extremely professional, easy to talk to, took his time to explain the repair and answer questions, and was overall very pleasant to be around. Forget Canoga Park heating & air, Candid & Cliff have a new customer in me and my family. :-)

This company was all around great to deal with! They were responsive, quick, courteous, friendly, and reasonably priced. I now have a new heater that works great and Cliff explained the process all the way through. I’m definitely calling Candid Heating & Air back in the summer to make sure my a/​c unit is working as efficiently as it can. Five stars and two thumbs way up, thanks Candid!

I found Candid at Unilocal.The company is professional. The lady who picked up the phone is polite and communicate clearly. The technician Clif is great! He is the only one who would like to come and give us an estimation without charging us. The price and service is best! It’s so nice of Clif who made a phone call after service to collect our feedback. Definitely recommend Candid!

I needed an upgrade on my a/​c & Candid Heating & Air Conditioning gave me the best price & service. Best investment I made for the summer. I recommend calling them.