Thornton Medical Center

Terrible! One of the worst experiences I have had with a doctor… EVER. I have a legitimate pain problem and I was treated like a junkie. I will never step foot in that office again.

Thornton medical center… I’ve been coming here since I was little and the service seems to change. A couple months ago, I would refuse to go to Thornton medical center because the staff was so rude. However, I just recently got sick again (on a Sunday) and since they have a walk-​in clinic, they were my only option (because I didn’t want to go to the ER and pay big bucks). I can tell that the staff is trying to improve on their customer service but they should try just a tad harder. The front desk receptionists seemed so unhappy that they were there. However, when my MA came and got me from the waiting room, she had a smile on her face and seemed genuinely happy to be there. Luckily, I came on a Sunday and saw the PA Shawna Morgan. She genuinely seemed to care about me and my well-​being. There are some rude doctors here (Dr. Levstik being an example), so it was a relief when I had Shawna Morgan. So my three stars are because of Shawna Morgan and my MA, great job! Didn’t give 5 stars because of the receptionists.

Whatever you do, don’t go here. Called ahead for an appointment, told them that I didn’t have health insurance. They said it would be $ 84 up front. If they needed to do any tests it would be more and I would have to pay before I left. Seemed reaaonable. Got done, checked that there were no tests ordered, all good.
Now they tried to file a claim against my old insurance that expired over a year ago. I never gave them a card or plan number. They just saw the records came from Kaiser so they tried to bill them. Now they are sending me a bill and threatening me with collections for a fraudulent bill. I was a CASH customer PAID IN FULL and I get nasty calls, nasty letters, and the run around everytime I call to deal with it.

I have been seen here for about 6 years. When I started going I saw various doctors (the first doctor I saw, who isn’t there anymore, almost made me find another practice right away). I finally was seen by Dr A and have been seeing her regularly since. I recently was diagnosed with a chronic illness and Dr A has done everything in her power to be sure I am able to have a good quality of life. She has sent me to any specialist I needed, and listened to me like no other doctor before. The previous front desk staff wasn’t very friendly but the last few months when I have called or gone in the new girls are sweet, understanding and kind. I love that there is a walk in option so when I need urgent care my entire file is already there even if I don’t see my doctor. Over 6 years there have been ups and downs but I am glad I gave it another chance after the first doctor I saw.

My father saw Jennifer Thomas frequently for what she diagnosed as a «sinus infection» every couple months he would go see her and she always prescribed him an antibiotic for said infection. For years she did this, she never referred him to a specialist nor thought it could be anything else other than a sinus infection. Just some antibiotics was good enough for her. Well, in July of 2015 he went to see her again, terribly ill and desperate for an answer, she performed blood work and said his white cell count was off, but nothing to be alarmed about. She sent him home with MORE antibiotics. August 2015 my dad is finally hospitalized, Jennifer Thomas called him after another round of blood tests and claimed he had hepatitis a. Not only did he NOT have hepatitis a, but on September 1, 2015 he died from lymphoma. The specific type of lymphoma he had presents itself early on in the nasal cavity. But Jennifer Thomas always said it was sinusitis. By the time my father was hospitalized his antibodies were so low (from years of being prescribed antibiotics) he didn’t stand a chance and was even considered for antibody transplants.
Needless to say, the people at this facility are not doctors, and are extremely negligent. I highly recommend that you don’t trust them with your personal health or the health of anyone whom you care about. Period!

Don’t use this clinic. Had a car accident just before Christmas. Had already received care at ER and Kaiser. My insurance changed at the beginning of January and I ended up here. Dr was so extremely rude. I had a knee injury and she was going was off base asking when I last had a full blood work up. I told her and then asking about other unrelated tests. She then sent me for a MRI without looking at any of the previous X-​rays or treatment. I chased her for days after she got the results of the MRI back to get the results. But what happened then will keep me from ever setting foot in that clinic again. They found cysts on my knee. I asked if it could be anything serious or normal for the injury and her response was I don’t know you could have cancer. Then wanting to refer me to THEIR specialist. I did not take her referral but followed up on my own. Two weeks of worry and loss of sleep. Benign Cyst caused by accident will go away with time. This clinic is only worried about money for making you a test dummy. Read the reviews and stay away.

Went in for a physical examination.
The doctor asked me if I had any questions and I told him about some knee pain that I have had. He talked to me a little about how the knee works and then told me to stretch more before I exercise.
Later, I receive a bill for both a physical examination and an office visit. I was surprised to receive two different bills. It turns out that the 30 seconds we spent talking about my knee is considered an office visit and is not part of the physical examination at all.
Right now I feel that the doctor was worried more about getting the billing right, than he was about giving me good care and advise. I also think that knee pain seems like a perfectly good subject to talk about during a physical examination.
I feel like I cannot trust the Thornton Medical Center anymore. They have demonstrated to me that they are more focused on the billing rather than the needs of the patient.
If you decide to go there, I hope you have a better experience than me.

I have been seen at Thornton Medical Center for the better part of my life. It’s never been great care but it’s always got me through. They have since moved to this new location and although the office has physically changed the staff has not.
The staff is very rude and lacks compassion. The doctors do not seem to enjoy their jobs and it seems as if they are always overbooked.
If you’ve got other options for care, I’d look at them first.

I recently moved and needed a new doctor closer to home. I found this medical center through my insurance and made an appointment to see one of the doctors there. When I first arrived, I was a little hesitant since the office is located in a strip-​mall, right next door to Target and Sprouts and includes a «Walk In Clinic. However, I was pleased to see that they keep the Walk-​in Clinic separate from the appointment patients, and since the front desk personnel and PA were all very nice and helpful, I decided to give them a chance.
Then I met Dr. Willson. What a joke! Not only does this man have absolutely NO bedside manner, he seemed to have no regard for how I was feeling. Since I was a new patient, I expected that he would spend some time to talk to me about my health history and do a little investigating of why I was feeling so crappy. I mentioned at one point that I wondered if I might be having allergy-​related sinus issues. Without any further examination of my ears/​nose to look for inflammation, he immediately decided to write me a Rx for antibiotics and sent me on my way, not questioning if there were any other reasons for me feeling light-​headed, dizzy, queasy, etc. I think he MAYBE spent 5 minutes with me.
It is from experiences like this that make me hesitant to go to see the doctor because it always seems to be a waste of my time and money!

The doctors are good, and the people are all pleasant, but like any doctors office, if you don’t make an apt you’re going to wait. So make an appointment! :)

I’ve been going to this office for over 10 years and have slowly seen in deteriorate to what it is now.
I was referred to do different test /​x rays only to never be called back on. Treatment /​issues have gone un-​attended because they flat out seem to busy.
It almost seems as if all they care about is collecting as many consultation fees as possible without ever truly worrying about the long term or ongoing care of their patients.
It is sad to say that I have decided to go elsewhere with my insurance /​and money.
Just recently I called for a follow up appointment (the DR requested I do so) and was told that all Dr’s had over a 1 month wait period. The follow up appointment is to have the Dr. go over whether or not I need to remain on certain medication that I should not just suddenly stop taking. Needless to say, I don’t have an entire month of medication left; therefore they suggested I speak to someone that might be able to temporarily fill a prescription.
After being on hold for 20 min; I was relieved to hear that someone picked up the phone. However, just as I thought I would hear someone help me with my issue, I was asked if I was still holding… I was again placed on hold and after an additional 5 min. I was hung up on.
People seem to forget that they offer a service to YOU… The customer! And you can take your business elsewhere if they do not appreciate you.

Wait times are asinine. Arrived at 8:50 with 1 person waiting. An hour and 30 minutes later still have not been seen.
They use the «patients with greater need» excuse, which I totally understand if it’s true.
However, every single person who came in behind me has been and gone!!!
Completely unacceptable. Go to the Little Clinic. You are treated like a person not a number.

The walk-​in clinic is a JOKE. I don’t recommend this place. I will be looking for a new dr. Save yourself the hassle and don’t come here to begin with.