Quality Auto Sound

My family lives in Hawaii so we don’t have a lot of experience with cold weather. My wife is currently living in Northglenn because she is going to school near there. After the first snow and cold snap this year, she asked if we could get a remote start installed in her Toyota Tundra. I started looking for places to get one installed and eventually decided on Quality Auto Sound. I had spoken to the manager, Pete and a salesperson named Mike. They both were nice and knowledgeable. We were told that the install would take approximately 4 — 5 hours.
This decision turned out to be a horrible one. The 4 – 5 hours we were estimated turned into a 9 DAY nightmare. First we were told that it was going to take an extra day. When I asked why, Pete, the manager, told me it was because the install was actually scheduled for the following day. This was not true because my wife’s receipt clearly showed the installation date and that was when she went. Next, when my wife picked up the vehicle, she found that the turn signals weren’t working. Neither was the radio but there were lots of lights coming up on the dashboard. When she took it back in, she was told that the module controlling the turn signals was bad and that the alternator was dying. She was told that it would take over a week to get the part to fix the turn signals. We had the truck towed to a Toyota dealer and they determined that the problem with the alternator was that a fuse had been left out by Quality Auto’s installers. To Quality’s credit they paid Toyota for the diagnostic. However, we were very perturbed because they drove the truck back to their shop without even asking us (and without functional turn signals)! On their return, they reinstalled the original turn signal indicator box and, lo and behold, it worked. So everything came back to the one fuse that they forgot to put back in when they did the original install.
Finally, I asked the manager if they would cover the car rental charges — not for the original two days but for the week that we paid for because of the fuse issue. A day later when I called back he told me that they could not pay the rental charges because they were already out to much on this job. I asked for the number for his supervisor and he gave it to me. I spoke to Bryan, Pete’s supervisor and after hearing the situation from me and confirming it with, Pete, they agreed to pay the rental charges.
Although Quality Auto Sound did pay the Toyota diagnostic fees and the car rental charges, I cannot recommend them. Unfortunately, their work is anything but quality.