Car Toys

Had my own deck installed at this location. After the deck was installed I noticed that they didn’t hookup the battery cable to the radio to save the setting of the radio. Every time I shut off the car the radio would lose all of the settings. When I took it back to them to fix the issue they told me that I had to make another appointment. Really? You screwed up the install and now you are going to make me take more time out of my day to resolve. You could have had a tech on staff install the cable in 30 min or less. Never buying here again.

I was really impressed with everything I got done here. I got $ 6,000 system put into my car. All the hot new things, at hot prices. I am really enjoying my new system and couldn’t be more happy. A huge thank you to the two guys that helped me, Ryan Larson and Curtis Lyon. They both had all the information I needed to understand what I had as a system. If you’re unsure of what kind of system you want, then hit up those guys. They did such a great job. I don’t understand why these other reviews are so negative. It was a great experience for me. I really like the fact if I chose to get a new car, I could get everything transferred from my old car to the new one. I love the thunder in my trunk. And can’t believe how clear the sound is. Thank you so much car toys! That was the best birthday present I have ever had! :)

Went back AGAIN and bought the same exact radio for a different vehicle. The told me it would be done in an hour. I went and ate dinner at Taco Bell and it was done when I got back. They even took the time to test the «viewability» of the radio since the radio is in a very low position in my vehicle and can be hard to see. Great job again!

I wanted to take a moment and personally thank the staff at your Northglenn location. I brought my car in for detailing and right from the start they were all very helpful and polite. Chris called me throughout the day to let me know the status. I dropped my car off a holy mess and was super excited and impressed when I picked it up! I have to admit that I was not expecting much based on earlier experiences with this company but I was blown away and will definitely return for future service on my car. Thank you so much for the wonderful work and awesome employees! I did buy a Groupon for the basic detailing but added on a couple of other services and it was worth every penny! I also received a bag of «things» that were found around my car including cash I didn’t know was in there. Your staff is very honest and were a pleasure to work with!

Prior to purchasing a Car Toys groupon for a «Classic Interior detailing package and Ozone Deodorizing Treatment,» I looked at Unilocal reviews. The Northglenn Car Toys was the only shop that got decent Unilocal ratings so I decided to make the purchase and give them a try – I live in Wheat Ridge but am willing to drive out of my way for good service. My appointment was at 9 am (earliest appointment they make and I was told over the phone the detailing would take between 4 – 5 hours) last Friday on July 3^rd. First, I live the workers at the location are all very friendly. I checked in and a pair (it appeared that one was a supervisor) went out with me to my car to go over the work. The only reason for the manager’s presence seemed to be so that he could teach his staff how to sell unneeded/​unwanted additional services. Right off the bat he said that my car would need additional work (at $ 60/​hour) to remove the heavy pet hair. Keep in mind, I keep my seats covered with heavy duty protectors so the pet hair was limited to the carpet (steam cleaning is part of this package) and the recessed openings next to the seat belt holders). I politely declined. I also declined the special «leather treatment» but I did buy the additional service of them pulling out the front seats ($ 35). We returned inside and that was were the fun began. While standing at the counter with other customers around and completing my paperwork, a detailer who was assigned to man’s car who had just left headed out to the shop quipping, «I can get his car down in two hours!). The supervisor who had just been with me began ranting, «I’m going to kill him.. .,» but then noticed me staring at him so he walked out to the shop to finish his «talk» with the employee. So at this point I’m starting to loose confidence; but decided to reserve my judge and see 1. what my car looks like after the detail and 2) the length of my wait. I head off to the outside Mall across the street to kill time. Fast forward to a few minutes after 12 pm. It’s Car Toys on the telephone asking me if I want to purchase the $ 60 per hour pet hair removal service. I decline and three hours have already passed since I dropped off my car. I ask when I can expect my car to be finished and I’m told 2pm. I return to Car Toys at 2pm. A manager goes out to the detail shop to check on it and comes back and tells me it’s not finished and it would be another 30 minutes. «It’s just because he’s spending a lot of extra time trying to get as much PET HAIR out as possible.» I go ahead and pay for the extra service because I don’t want to stand in line after my car is ready. The detail takes me to my completed car around 2:40 pm and we sit in the car and look over the interior. Other than the clean carpet, the interior does not look any better than what a good car wash would do and I noticed that he did not even try to clean the pet hair in the little recessed seat belt holes but I just wanted to get on with my day. I did like the fact that my carpets were cleaned in those nooks and crannies you normally can’t get to). So I head over to the shopping mall to pickup my purchases at Pet Smart. (My Australian Cattle Dog Jasmine really made out and I’m sure she’d love for me to frequent this location in the future.. .) I lift my trunk door and lo and behold, they have not even vacuumed the cargo area! Now remember I waited over 5 ½ hours to get my car back and I was more than a little ticked. I call Car Toys and they tell me to come back which I do. I go in and the staff member who had check me out made some comment about me just having left and I explained the situation. Even before seeing my car, he used the defense that it was because of «all the pet hair.» I say no, the cargo area was not even vacuumed. We go out to my car and seeing the cargo area, he uses the excuse that the staff member probably did not know that the cargo protector insert was removable – Huhhh? I pointed out that after waiting five and one-​half hours for a detailing job this was not acceptable. He replied that he would take my car back and have the back vacuumed. You are know hopefully getting a sense of the customer service so I won’t bore you with any more details and simply say that 20 minutes later I got my car back looked at the back and said that it was a little better – I just wanted to get out of there. When I pulled back my drive shift, the unseen portion was dirty. The dog hair was still in the seat belt holders. That night I pulled down my rear seats and there was leaf debris where the seats pull down from the cargo area. I only had to spend about four minutes with lint remover sheet to remove the dog hair from the seat belt holes but that is not the point. The point is that Car Toys charges $ 140 (groupon value is noted $ 204.98) for this shoddy type of service. Thank goodness I used a groupon and.. .my little cattle dog has a stockpile of food and treats to last the next 6 months.

Drove from California to Boulder for a tournament and needed my truck washed to get rid of all the bugs. Since I have a lifted truck I was very limited in where I could go. Called car toys and they said no problem. Well. i get there. and they have never just done a wash, so this was new territory for them.
Let’s just say I needed my truck cleaned, it was just washed and waxed 3 days earlier, needed the bugs removed from the front end. They were all nice and helpful, and did a great job, but I have never paid this amount ever for just a wash only. No interior wahtsoever. So mixed emotions, great work, but still. very expensive.

I am a former customer of Car Toys from 9 years ago. I thought after 9 years when they ripped out my factory system to design a custom box after nipping one of my audio cables– causing crosstalk — with no hope of discovery to generate a solution/​fix… would give this location another try. Surprising, they have the same service and sales practices — just a different staff.
I remain non-​pleased with this location. I wanted to keep my factory DVD yet wanted to just upgrade my factory head unit to an aftermarket head unit capable of external device (flash drive, etc.) playback. The sales and so-​called technician went out of my vehicle for an assessment. The technician claimed to know my vehicle «too well» but when I ask the simplest questions (i.e. Certification Institute, and could he do the job right the first time, and my disappointment of services performed on my vehicle 9 years ago, [with hesitation] the technician told me he could do the job.
Then, I told the technician how important it was for me to have the job done right the first time due to the nature of my professional standing. You know: this is kind of what every customer wants? Later on, after looking around for a head unit with the sales representative and requesting an estimate of both product and installation, the sales representative went back to request an installation estimate from the technician.
Unsurprisingly, the technician decided to play the old «switch-​o-​roo» game stating he was going to allow another technician to work on my vehicle who had 15 years’ experience because I was too demanding. Simply, deep down this technician knew he did not have the knowledge nor skill to perform the services on my vehicle and remained incompetent at many levels. Yet he remains a technician-​throwing useless fancy technical terms in the form of fluff to customers? My visit was just to prove how street-​side service remains transparent by the brand name and not by quality.
I would not recommend taking any vehicle to this place regardless what they tell you (i.e. «Our technician has an advance level certification in which he did not really have to get but has it»). Stick with an audio shop who has technicians whom are industry certified in which have the discipline to go to school and obtain a degree, and has a good history streak of proven experience in service and support along with recommendations.
IN CONCLUSION:
If it looks too good to be true and you are switched around like [a promising lawyer to represent you who refers you to his associate] — RUN far away and do not look back– BECAUSE THEY DO NOT WANT YOUR RETENTION OF BUSINESS, JUST YOUR WALLET.

I first have to say that I absolutely love Groupon and almost everyday talk about all of your good savings that are available for purchase on line and even mobile, which really makes me feel somewhat like a twit after all the boasting I have given this site… I just purchased your local Groupon for Car Toy’s interior cleaning package…
Expires On
Oct 14, 2015
One classic interior detailing package and ozone-​deodorizing treatment for a small vehicle
Car Toys
Purchased Apr 17, 2015
One classic interior detailing package and ozone-​deodorizing treatment for a small vehicle
Redeemed
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I dropped off my Dodge Dakota on 04/​20/​2015 in the afternoon around 1pm to get it detailed with the groupon I had recently purchased on line and showed «Seth» a associate the condition of the interior, he told me that it would be in the small vehicle category and that they would do and expert job on it, because of the pick up time 9:00pm that evening I would just pick it up the next day. When arriving the next day in compete anticipation of an awesome job I was completely disappointed in everything they didn’t do… and what they did do… They carpets were vacuumed but only where it was visible but when you looked on the sides of the seat, around and under the front of the seats there was little to no effort made, in fact they were just bypassed all together, the cup holders in the front and the back were just wiped out and not detailed along with the other compartments and sides of the door, last but not least the windows in the back sides were wiped with a wet clothe that left streaks on them not to mention the mirror was still filthy and ignored. When waiting for some assistants in the store a man that worked there asked me if I have been helped… I turned to him and said that all is good, just waiting on paper work… but then I felt compelled to show him my confusion on the package deal. I showed him my concerns and he in return agreed that this was not how Car Toys performs and asked if he could bring the truck back in and fix the problems… well that didn’t go so well… Seth vacuumed the floors and wiped out the cup holders still leaving dirt and grime inside of them… almost felt as if I were all of a sudden a bother then a customer. I left feeling upset and disappointed and robbed. When I got home I felt that there was no justification done on my part and called the store to let them know how upset I was with their Management and their values they held towards their customers… I asked to speak to the store manager «Matt» and was told I couldn’t right then because he was in a meeting… so I spoke to «Shawn» he apologized again for everything that had happened but made no effort to rectify it… so I asked that before I write my review that he would at least refund me the extra add on purchase I made on getting the seats hot water extracted so that I wouldn’t feel like I was completely taken advantage of purchasing the groupon… and he did but made no effort on refunding my groupon purchase even though their Car Toys policy simply states «WE CONTUNUALLY STRIVE TO EXCEED OUR SUCTOMER’S EXPECTATIONS». What I would really like is that you change your advertisement to read «Interior Detailing Package» to «Interior Wiping Package» Later the next day my son and I finished the detailing ourselves and it took 3 hours to clean the inside the way Car Toys said they could have done it. I will be sending this review to your Groupon site and to Car Toys web site just to warn others the Values Car Toys hold are not what they advertise… Though it originally sold only two things – audio products and wireless phones – Car Toys has gradually expanded its repertoire. Today, with 50 locations spread across four states, electronics-​certified technicians install everything from Alpine in-​dash navigation units to phone-​integration systems that sync iPhones, Androids, and tin cans to car stereos. Meanwhile, in the garage, detailing technicians meticulously spruce up cars inside and out, using deionized water, paint-​friendly shampoos, and high-​quality wash mitts to protect against scratches, swirls, and water spots. The team also sweeps through interiors with vacuums, hot-​water extractors, and ozone deodorizing treatment, which kills airborne bacteria and nasty smells in one fell swoop… is just a lie!

Ryan and Austin helped my out today. Went in to buy a stereo for my husband as a surprise. They were awsome. Thank you guys for everything. You guys are the best. Went in and I was out in like 2 hours with the stereo installed. They made this surprise possible.

Worst experience i have had i was originally was told it would cost 170 – 240 for an auto start for my car ended up spending a little over 300 then they told me ny car would be done by 6 when i left it there as early as they opened they did not finish until almost 10pm they told me when i got there i had to pay an additional 80 $ because they needed another part for it then the car wouldn’t actually start i had to take it back then it would start but no heat took it back again then it wouldnt turn al link the way over to start no matter how many times i tried took it back again now losing more money not working than the money i spent getting this damn thing they then called me back 20 mins later to tell me there was «nothing wrong with the auto start» that it could be because its too cold to start that is BS ive had an auto start on other cars and has never happened to me before so yes paid almost 400 for something i wish i had someone else do for me they do refunds on the parts but not labor so i am forced to be out this money for something that doesnt even work correctly…
Long story short ill never go back or recommend this place to anyone

Very good experience. Very easy to work with and no pressure at all. I had done my homework on problem prior to visit and they confirmed my findings. Got right on diagnosing my car and did a nice job with install and basic operation of new system. Thank you.

It took them 10 minutes to look up and sell me the wrong wiper blades. If these guys cant figure out something as simple as wiper blades, I certainly wouldn’t trust them do anything more involved with my car.

Bought a living social coupon for a detail, and they did a great job. The staff were very helpful, not too pushy. And I loved the end result!

Came in looking for a new car stereo for my husband. Right when I walked in Ben greeted me with a smile and a hand shake. I was told what my husbands car would need and the price. I was able to get a same day install! Everybody else was well informed on what products they had for me and answered all my questions. :) I was told the install would take 2 hours, but they were done in 45 mins!

I was having trouble with another store and called this store for help. The assistant manager was able to help me immediately. I don’t think I’ll be going to any other store and will be a repeat customer here.

Have a Subaru XV Crosstrek and installed the upgraded speaker system at the car dealership. The head unit doesn’t have a separate subwoofer volume control, it was overpowering, and it made the system unusable.
Stopped by Car Toys and worked with Andy. He knew exactly what I needed, but Car Toys didn’t carry the part (an L-​Pad Attenuator). I ordered it from Amazon and went back and had Andy install it. I’d recommend this guy (and Car Toys) to anyone that needs work done on their car sound system. Very knowledgeable and great to work with.
Yes, they’re busy but the wait wasn’t too long and they know what their doing.

Went in for a remote keyless entry system and a double din head unit for my car. Sounds pretty simple, right? NOT AT ALL… I was quoted a 3 hour install for both components for a 7:40PM pick up time. WELL, 8:00 rolls around and I decide to check with the front counter to see if my vehicle was close to completion, and there was an issue with the remote keyless trunk release. This was apparently going to cost me an additional 60 dollars for them to install (keep in mind, this was NEVER explained to me) and would be an additional 45 – 50 minutes to link up with the remote keyless entry. One would think that when you buy a system like this, the trunk release would be included… Silly me… I explained to the installer that the original salesman did not explain to me that this was an additional cost but i would go ahead and pay the difference to have the trunck release relay installed. The installer said he would do it for 45 bucks instead because of the miscommunication.
It gets worse… Car Toys actually installed the wrong head unit in my car. By this point I have been at Car Toys for 6.5 hours (clearly over the 3 hour window for installation) and was rapidly losing my patience with these guys. Good thing my wife was with me and is the voice of reason, otherwise I probably would have been arrested for assault that night. They asked me to come back tomorrow and they would ”make it right.”
Took my car back to Car Toys the very next morning and left it there so they could, ”make it right”, well, they made it right! They upgraded my head unit to a more expensive one and installed the the trunk release relay for free and NEVER ONCE charged me for extra installation. I can say the installer from the previous night and the Manager (Josh) are very professional and clearly understand what customer service is all about. This experience clearly was a miserable one in the beginning, but a little customer service goes a very long way; something Quality Auto Sound in Northglenn knows NOTHING about. For those of you Unilocalers that are in need of car audio ect, I would recommend you go to Car Toys in Northglenn and ask for Josh…

OK, I wanted to spoil myself without buying a new car, and I saw an add for a pretty good deal for a new car stereo (moving from my factor in my 08 to a built in GPS/​IPOD/​BLUETOOTH upgrade).
Now, I am a realist… I know that the advertisement says 699 and free installation… however there are many other components to a successful install. So full disclosure for those of you who do this type of thing for the first time (as it was my first time).
Obviously the new radio won’t fix in the exact same way as the factory one… especially with a dash like the Escapes have. So, I had to get a new face plate the shape of the new radio… and they had the exact color of my dash so no obvious discolorations on that. I wanted to be able to plug in my ipod and leave that cord inside my dash, and just control my screen… that cost me money obviously as well. All in all, after the add ons I wanted to assure my success, I think I ended up paying 1,100. I didn’t get the ‘free back up camera’ as advertised because that wasn’t free installation and I can just turn around to see what’s behind me! LOL
Dropped the car off on a Saturday morning, it was done by noon. My technician was super cool and friendly and informed. Made my experience even better.

I got my car detailed yesterday at this shop and really couldn’t be happier. First of all, I had no idea how long it would take when I booked at this location… the Denver shop was booked out so far that I picked a nearby burb and figured I’d kill some time shopping nearby. A quality car detail takes about 4 – 5 hours… whoops! Ryan was the guy taking my info and helped me out huge by figuring out a ride for me and my boyfriend so we weren’t totally stranded… way above and beyond! Then… my car looked better than I would have expected considering how rough I am on it and I’m fully satisfied with that part of the experience as well. Highly recommended

In an update to my previous review, I would like to say that the manager contacted me afterwards to see how I could change my perception of the place. We decided on a free car detailing so appreciate the good customer service displayed after my initial poor experience.