Icelandair

I had a great experience on Icelandair flying to Bergen through Reykjavik, Keflavik!
Boarding the flight was quick and fairly painless. My seat assignment was for a window seat on the left side of the plane where I was offered a bottle of Icelandic water as I sat down. The plane was a 757 which was very comfortable — the seats were fairly soft with the tray tables, napkins, and cups all sporting cute little blurbs about Icelandic language and culture. The entertainment system was solid, a much better film selection than I saw on Norwegian Air.
The flight itself left and arrived on time. The transfer in Keflavik airport was easy and there was a pretty solid amount of restaurants, cafes, and plenty of bathrooms. It was a very comfortable place to wait with free wifi. The whole connection process went by fairly quickly before we went out and boarded the next flight to Bergen– it did not feel rushed and I was not stressed/​worried about making my connection.
Unless you are lucky enough to get a direct flight on SAS/​Lufthansa/​BA between your American city and a European city, Icelandair has basically been the quickest way to get between most of the US and Europe (especially Scandinavia) so I highly recommend it. The price was great and the experience did not feel as cheap as Norwegian– the service was actually surprisingly good. I would totally recommend and fly them again.

Pros:
In flight entertainment
Iceland Stopover magazine
Complimentary bottle of water upon boarding
Cons:
Boarding process (no order to it, delayed)
No meal or snack for over seas flight in economy class
Sales on board (duty free, snacks, etc. typical of European airlines)
Extra:
Ambient lighting above the overhead storage bins
You do not walk off the plane into the terminal in Reykjavik; you walk out into the wind and a bus takes you there
There planes are Boeing 757s, three seats on each side of the aisle, so don’t expect a massive overseas plane

We recently flew on Icelandair from DEN-​KEF-​OSL and loved everything! We flew Saga Class which is Icelandair’s version of business class. Mind you, this is not the same business class you get on most International airlines (British Airways Club World, Virgin Atlantic Upper Class, Lufthansa business class etc.) The seats are more like the US First Class domestic seats (wide leather seats with a 21.5 inch width, 40 inch seat pitch). The seats have a limited recline but do have foot rests so they were very comfortable and for the price were well worth it (the seats do not fold flat to a bed). When flying out of Denver, Saga passengers get to use the United Airlines lounge. The lounge was pretty awesome and had a pretty basic menu (Soups, sandwiches, crackers and cheese M&M’s candies and other candies. Certain wines and beers were complimentary. The boarding process was very easy and Saga Club passengers were called first to board (I was the first person on the plane). Our plane was somewhat old as it did not have the new tv monitors (each person in Saga class gets their own tv monitor on the back of the seat of the seat in front of them). We were each given a glass of sparkling wine and took off shortly after. The service on board was pretty good. The flight attendant who helped us was very sweet and really appreciated when I spoke some basic Icelandic words to her (thank you, hi etc…). Most Icelanders speak very good English, but always appreciate when you try to speak some Icelandic to them out of courtesy. The food was delicious on board and drinks including alcohol were free (this may be different in Economy and Economy Comfort). The flight from Denver to Iceland is only 6 ½ hours long. We received a cool amenity kit and duvet blanket and pillow. I would strongly take advantage of the free stopover Icelandair provides. We stayed in Iceland for 5 days and loved every minute of it. It is my favorite country in the world now! Just an FYI, the plane lands at Keflavik International Airport which is about a 50 minute bus ride from Reykjavik City. I strongly recommend taking the Fly Bus to Reykjavik. The buses run every 20 – 25 minutes and the price was not bad. All in all, I love Icelandair. My only issue was my father in laws tv monitor did not work, and even after the Flight Attendant reset it, it still did not work. My partner had this issue on the way from Iceland back to Denver but luckily was tired and slept most of the flight.

I am big fan of Icelandair after my recent experience and will definitely be flying them again. Husband and I flew DEN-​KEF-​CPH mid February. We stayed in Iceland and Copenhagen for four days each and it only cost us $ 600 round trip per person.
We are both 6’4″ and found legroom in their regular economy class seats to be better than what we get on domestic flights in the US. I can’t complain with a 757 – 200 aircraft and a 32″ pitch. I’ve had worse seats on Lufthansa and British Airways… just saying. Legroom alone is why I will fly Icelandair again.
The flight times were convenient both ways. We were also quite pleased with the food selection on board. We had the ham and cheese sandwich as well as the curry chicken dish and a few other snack items.. Both were quite tasty. Yes, you have to pay for your food. But for what we paid in airfare, we weren’t going to complain about paying for food. As for the rumors of them only going down the aisle once for food and drinks… they go down for food once but are offering hydration frequently throughout the flight.
Flight entertainment is also pretty good for the size of the airline. You have free movies, television, as well as a selection of videos highlighting Icelandic history, geology, and tourist activities. Extra bonus is that you can purchase FLYBUS tickets on the place before you land. Wifi was available on 3 of our 4 flight segments for $ 7.99.
The ONLY complaint I have is their boarding process. It seems as if they don’t have one. So if you fly them, make sure you’re close by for b regular oarding or any other changes in the boarding process at least 30 minutes before. From Denver, they started with the Saga class seating but then everyone just rushed forward and the agent did NOT stop non Saga members from getting on. This made it difficult for others to board. If anything, they should start boarding from the back of the aircraft like airlines USED to do back in the day.
I was also impressed with their ability to help with connecting flights and delays. They held several flights for connecting passengers in Keflavik due to our late departure. They also made sure our bags made it on our connecting flight to Denver after a brief baggage handling strike in Copenhagen the day of our trip back that turned our 90 minute layover into a quick 15 minute layover. They literally came down into the plan just to tell us that our bags made it on the plane after I had verbalized my concern to the gate agent.
Definitely not overlooking this airline the next time I consider flights to Europe.

Wow, Icelandair is my favorite airline I have ever flown. I flew to Paris, and stopped over in Iceland. On the way back, I had a 7-​hour layover and conveniently got to stop at Blue Lagoon, which was the experience of a lifetime. Take full advantage of this airline when flying to Europe. The service was excellent, and they hand everyone a bottle of Icelandic water (which has a high, alkalized pH). They give out free blankets and pillows for your ride, which is surprisingly short. It only took 6 hours to fly from Denver to Reykjavik. They also allow you to extend your layover by any amount of days at no extra charge to promote tourism to Iceland. I was there for only a short period and absolutely fell in love with the country.
They also have an awesome selection of movies, including tourism documentaries showing different sites to check out, independent films, and even avant-​garde and music documentaries like one entirely on Sigur Ros, an Icelandic band that is also consequently one of my favorites.
I learned so much about Iceland, my new favorite country, just from the information available on the plane.
The food had a decent selection, but it was still airplane food, so it wasn’t ideal. However, their hot tea was freakishly good tea, and I don’t really know why or how that is even possible. The attendants are adorable, gorgeous Icelandic women who don’t smile. I love that they don’t smile because I’m just so, so sick of saccharine sweet attendants of the States.
Did I mention the affordable prices? They were way cheaper than any of the other flights to Europe I saw. You can even score a round-​trip ticket to Iceland and back for $ 400-​$ 700 depending on the season if you play your cards right.
Vive Iceland!

I’m glad Iceland Air came to Denver as it’s adding more affordable options for travelling between Denver and the EU.
I flew with them last summer DEN –KEF –MUC
The flight was fine, on time and made the connection with no problems. A little cramped and noisy for an overnight flight but I wouldn’t mind booking with them again.
I don’t believe they offer you free food. It’s all for purchase even for a 7 plus hour flight so be prepared with snacks or ready to purchase snack boxes.

Icelandair made it possible for The Mr to tick a Bucket List item as done with a direct flight out of Denver at a reasonable price.
We purchased a package from IcelandAir which had us arriving early on a Saturday AM and leaving the following Tues early eve.
The airplane was nicely appointed and the staff was helpful.
Our decision to take the night flight was so that we could sleep the 6+ hours and then wake up at landing, ready to take on the day w/​activities. The plane was incredibly hot, though, and we were not able to sleep, defeating the purpose of choosing a night flight. So we pissed most of that first day away catching up on sleep.
The day flight back in the day was equally as warm, so perhaps this is a norm.
We stayed at Natura, the Icelandair hotel near the local airport. It is a decent walk into town (15 – 20 mins); if it is windy (which is often is), use a bus pass from the hotel front desk w/​a deposit. The bus is an easy ride.
The hotel was nicely appointed and the restaurant/​bar is a surprise — well thought out and good quality.
The rooms are akin to Motel-​6, gussied up w/​some wood siding a la Ikea… nothing wrong w/​that, we weren’t spending all of our time there anyway.
Our glacier tour was canceled for bad weather, a disappointment. supposedly this is not uncommon. We rented a car and drove out to the Northeast and Pingveller, etc. I could not compare the car experience to the tour — since we did not have the tour — but the car trip was nice and touring the countryside at our leisure was fun.
The Icelandair tour/​travel contact resides in the gift shop at Natura. She was good at neither gift sales nor tour information. She failed to inform us that the bus to pick us up was actually a shuttle, not a bus as it had been when we were dropped off. Shuttles come & go constantly w/​a few buses in between.
Our 1:00 shuttle passed us by for pick-​up to go to the airport because we were looking for a bus. Also, while attempting to purchase an item on display in the gift shop, I had to wait through a long-​winded conversation between herself and what appeared to be an acquaintance in order to pay her for the item. Even when the conversation was over, I had to engage her attention first… it’s not like we were in a large area and a lot of people… the shop is the size of a large walk-​in closet and I was the only person standing there.
Descriptions by locals of how to get somewhere are very literal and remind me of how my grandmother gave directions in the country…“straight down the road, right at the cow barn, left at the white house”. Also, «house» is any building. Straight means straight — we were given walking instructions by the front desk to the mall as «just go straight» … they were right, but very literal. Straight would have gotten us there but we also would have had to walk through resident back yards, apartment complexes, etc. We found it funny, but also learned to clarify that we wish to stay on sidewalks or paths.
Iceland is beautiful — I would recommend the trip overall.
The airline could be a better experience and be sure you clarify travel instructions & directions as much as possible.