Duxler Complete Auto Care

I’ve been bringing my cars to Duxler for several years now and thought I’d share my satisfaction and pleasure with the quality of service, workmanship. and consistency in competitive pricing especially when comparing quotes from dealers. To feel that you are being treated honestly can be rare occurance when dealing with auto shops but at Duxler the staff has always treated me professionally and with honesty and integrity. Thank you Duxler!

The best service that I have ever received from an auto care store ! I called from the expressway, when I notice a light went on my car’s dashboard. The women, who took my call, was so professional and helpful. I requested a ride to the office and they took me and picked me up. The driver was extremely pleasant. Duxler completely understand CUSTOMER SERVICE ! What a great company. I will be back for every oil change and every tire issue. Highly recommend !

Service is just ok here. Use to be much better with Marc as manager. Really miss the customer service and recommendations he used to give me on my car.

Duxler has been great with our cars. They schedule efficiently, provide a reliable and friendly service and go over and above in customer service. We would highly recommend Duxler in Highland Park.

This place is great. I have an older car and don’t feel the need to take my car to the dealer to be serviced. Duxler always has a lower price. The place is clean, the staff is nice, and their customer service is great. They will provide a loaner for free or even drop your car off if it’s not too far from their shop.

Great staff, great care, very fast and fair. As a woman without a lot of auto knowledge, I’m typically concerned about being taken advantage of and incurring work and expenses that don’t need to be done. I never worry about this at Duxler! The staff is honest. They are all salt of the earth men and women. I would definitely recommend taking your car here.

I am going to them a 4, as cynical as I am. Auto repair shops have the worst consumer reputation out there, and the industry absolutely deserves it. The only other business consistently worse, is the used car business.
Duxler, this store at least, as always given me the straight story. They always do what they say they are going to do, and they always try to give me the best value, with their coupons or not. That is not to say that they do not try to upsell, because they do, but they do not lie cheat or steal. Their store is professional and clean, and the waiting area comfortable. There is always coffee and pop.
We have them work on the whole stable of cars.

They go above and beyond with their service. I have been going here for years and every time I take my car in, even if for a basic service, they check everything and do as much as they can. I took my car in for an oil change and they even buffed out a big scuff on my car for no charge. With so many shady car places out there, I always feel good going here.

Super convenient & good service. Clean waiting area with wifi & TV (loud though). Seem pretty competitive on maintenance & repairs too.

Great customer service! They are open on Saturdays until noon. Saturday morning I figured out my tire had a slow leak. Called Duxler and they told me to come on in without an appointment. I showed up quarter till noon… total jerk move since tire repair takes 30 mins. These guys were super kind, quickly took my car in the back and figured out the cause of the leak and will stay late on a Saturday of Labor Day weekend to fix my tire. Fantastic! More businesses new to take cue from Duxler. Also, their waiting area is clean, well stocked with reading materials, water, free pop/​juice and sweets. Great toy area for kids.

Straight forward excellence: make an appointment, pick up a loaner, return later that day, drive a FIXED car. Used Duxler for years, used to go to Skokie, now Northbrook. Great friendly staff, expert mechanics, clean bathroom, Wi-​fi, lousy coffee (just kidding). You can use them with confidence as Duxler takes their work seriously. Very pleased, you will be satisfied also.

What can I say. These guys have been saving me money on maintaining my car since they open. I started going to them for convenience because my office was walking distance. Now I go for the service and car maintenance know how. My office has move to far to walk and they offer a car service to and from that makes it easy to get all the things done I need.
Yes I have to spend some money on my car to make sure that it keeps running but it is better then being stuck on the side of the road. I would recommend them to any to take care of their car as they have helped to allow me to keep my car running for over 150 000 miles and 10 years.
Thanks guys!!!

Great service, see my posts

I want to commend Mark and his team for another wonderful experience with Duxler Northbrook.
In a recent snowstorm, my car skidded and slammed into a curb, causing much damage to the right front wheel assembly and associated steering mechanism and mechanicals. I had my car towed to Duxler — called Mark to let him know and they were ready for my car. His team worked with my insurance company and everything went so smoothly!
The repair was completed quickly and impeccably. His team of seasoned professionals took care of the vehicle, and kept me posted on status as well. After picking up the car, I noticed it was pulling a little, and they took the car back for inspection with no questions asked. The problem was due to the newness of the tires (not their work) and they remedied the issue. The staff at the front desk are welcoming and all is neat anc clean in the waiting room.
I highly recommend Mark and his team at Duxler.

I’ve been to Duxler a few times now. First for my old ’99 Sunfire that needed a new battery and alternator. Now I have a nice new car and two days after buying it the brakes didn’t work on a cold morning. I took it to the dealer and they said there must be water on the brakes. Awesome, how does that happen? So I take it to Duxler for a second look (because I TRUST Mark and his crew) and they tell me that the dealer had washed my engine and it got moisture in the brake booster causing my brakes to freeze up. I felt good having an actual cause for my problem and was assured it wouldn’t happen again unless I got my engine cleaned again (which I would never have done in the first place…) On top of it they told me the dealer put new back tires on but that they should have rotated them since it’s winter and you want your best tires in the front. Once again they one-​upped my dealer. Thank you for all your kindness, the comfortable lobby, your courtesy car service, and personable demeanor. I will continue to come here and recommend Duxler to my friends!

Disclaimers:
The only hesitancy I have with Duxler is not due to them, but due to the fact that the list of things my truck needs is longer than the zeroes in my bank account ;-)
These guys are also right down the street from me so they are very convenient to where I am.
I will give you a scenario of how on top of things these guys are on a regular basis:
One night the alternator in my truck dies and I have it towed to Duxler. I call Duxler first thing in the morning, 7:30am-ish and let them know what the deal is. By 11am my truck is in my drive way fixed.
In the interim I received a phone call with estimate for my approval. It took them approximately two hours to do the work. Their shuttle service came and picked me up at my home. I had to stop at the bank next door and the driver actually took me to the bank AND waited for me.
When I get to the shop, they have a waiting room full of people, I walk in, settle up, and I’m back out the door.
That’s how these guys work. So if service is important to you and you could use a little extra help making the whole process smoother, keep this shop in mind. Ask for Mark.

First time I came here, I only went there because I went to Midas (where I had gone for years) and there prices jumped 50%. They would not take a competitor coupon. So I went duxler and they said they would absolutely take a competitor coupon. They also said they take expired coupons. Which they did and I was happy and figured this was my new go to place.
So when I went back today, I was really surprised when the front desk receptionist said they do not take competitor coupons, but they DO take their own expired coupons. I gave her a duxler expired coupon, and she said the most bazaar thing… She said «I only said that to be nice but we don’t really take expired coupons.» WHAT? What kind of weird thing is that to say?
I was already there so I had the work done, but with multiple competitors on that street alone, I will be going elsewhere.
She also told me that my car (4 door jeep wrangler) takes more than 5 quarts so that in the future it would be more expensive for the additional oil. I have friends with the same model car and I asked them if they have ever been told this before. They all said no and that they were never charged more than the coupon price.
The place is clean, offers free coffee and junk snacks. The staff is polite. But not sure i trust the service anymore. I just don’t like places that say one thing and then flip flop on you…

So I just had my very first visit to Duxler. I’m very leery of auto shops so I’m still reserving some judgement but from what I saw it seemed to be an okay place. I had my oil changed and it wasn’t very busy when I stopped by, but it is a new location for them.
I was impressed by the cleanliness inside and the waiting area accommodations. They had no less than 12 different NEW magazines for my perusal, as well as a working TV and a sign boasting free wifi with the login info. It really makes me wonder why other places only leave one ratty Car and Driver mag from 5 months ago when a decent supply would only cost $ 100 per year.
The kids section was also well stocked with a big rug, train table and set, books, tikes car and several other play sets. They also offered juices, sodas and chips for the kids for free. It made me wish I had brought my son.
My oil change took less than 20 minutes which is the quickest I’ve ever experienced, though for the first time ever I wouldn’t have minded staying longer. It’s in an area that actually has a lot of business so you could walk across the street and browse 15 different stores if you wanted to.
So I’ll continue giving them business until they give me a reason not to.

I live in Portland, Or. and my 22 year old daughter (whom still considers herself a dependent!) lives in Bucktown and works in Northbrook. She broke down on the Edens and of course the first thing she does is call me in Oregon! She was on her second day of a new job so I was panicked that she would end up REALLY being dependent if I didn’t get the car fixed quick and get her to work. I got on google to find a shop close to her work to tow the car so she could get to work fast as possible. I knew this was a gamble… choosing an auto mechanic just by location but I am happy to say I got lucky and was completely happy with the service I received from Matt and the crew at Duxler. He took a lot of time to explain it all and get the job done right. I’m glad we have a place we can count on because with this car…96 Passat… we will be back!
P. S. I do NOT recommend Passats!

Family-​friendly auto shop with quick service & insightful mechanics. Love the kids’ train track set and the baby cars. In addition to my own service I saw people getting work, in-​and-​out on lunch breaks.
Cool place if you need help around Lake/​Cook Rd.