Steve Foley Cadillac

We bought our last cadillac from Foley’s 5 years ago. We’ve been happy with the service department and came back last week to trade our car for a new one. After much research into the car we wanted, we were ready to buy that day. We were assigned to «Les» as our salesperson. The trade offer for our old car was insulting and he was less than thrilled to honor our TruCar coupon. After an hour of discussion (we were not even offered a cup of coffee or water during this time) we walked out. We went to another Cadillac dealer the next day where we treated courteously and bought the car we wanted.

I just purchased my third vehicle from Steve Foley — a new ESV. Once again, the sales process was very smooth and Joe does not mess around. The service department is another reason I pass by other Cadillac dealers to get to this dealership. Overall, a great group of people and I am pleased with the vehicle and the experience.

I purchased a used car as well as had it serviced at Steve Foley Cadillac in the same week. The buying experience went smoothly as I did my research on the vehicle beforehand as well as see/​feel what I could through a visual inspection and test drive. I was provided with as much information I needed from the salesperson. If there was a question that he could not answer, he did his best to find the answer. I felt very comfortable with the purchase and will keep this review updated if anything should go wrong with the vehicle that is out of the ordinary. I feel that most vehicles at a dealership such as this one, whether new or used, will not be for sale unless it is of good/​reliable quality.
The service I had done on my vehicle was very upfront and clear. No work was authorized without my permission. In addition to the initial service I scheduled, I was kept updated on all services that were recommended because I requested a general inspection to be done. This, of course, added time to my wait, but I had no issues waiting because they have a very nice and comfortable waiting room. It is stocked with snacks as well as hot and cold beverages (sodas, water, and coffee/​hot chocolate). The room is also stocked with a plethora of magazines and newspapers for the readers, and there is a television with the remote available to change the channel for those that like to watch TV. The area surrounding the dealership has a shopping center, so I walked around to get exercise and check out the different stores.
All in all, purchasing a vehicle and getting it serviced at this dealership has been a fine experience. Mike K. in service was very thorough in keeping me updated with my vehicle’s progress. I will definitely return to this dealership to have my car serviced. I may even return when I am ready to purchase a new vehicle.

Mike in the service department is great. Energetic, polite and totally focused on customer service. Also, my sales guy Mark Brown is top notch. I highly recommend Steve Foley.

If you had asked me to give my review 10 years ago, it would have been an easy 5 stars. The Foley family is wonderful, and offered a respectable environment for not only customers but also for their employees. New management at Foley is a joke. I’ve only had luck with one individual in the service department but I’ve recently learned that he is no longer there. Most likely a blessing for him. I will not be recommending Foley anymore.

Drove over an hour to look at a used car. Our initial reaction to the salesman was not good. But, car salesman are usually pushy and rude from my experience. After about 20 – 30 minutes her warmed up to us and was helpful. Their finance department was great. With challenging «divorce» credit they were able to get me finance into the vehicle I wanted. The overall experience, while very painstakingly long, was great. I have always dreaded buying a car because of the inevitable irritation that comes with it but this place was great!

Always a great experience at Steve Foley Cadillac. Service writers always try to be helpful and cooperative. One of the reasons I no longer drive a Lincoln Town Car is that the service folks at my community dealership consider themselves a separate profit center and forget that they are part of the total experience of buying a car. Steve Foley is a class operation with a focus on the long-​term customer relationship.

Professional staff with great knowledge. Location is across the street from many shopping centers (marshalls, Nordstrom Rack, Trader Joes) — all within walking distance. My only compliant is every time upon arrival in waiting for 10 – 15 min before service personnel is available.

I just purchased a used car from Steve Foley Cadillac that I found online. First of all, I love my new used car! The experience was relatively stress-free…they gave me a fair price on my trade-​in and the signing all the forms part was quick and easy with no surprises. I was given first rate service as they cleaned out my trade-​in while I waited in a beautiful, cozy lounge. Great experience.

I had a great experience purchasing a used SUV. Once we agreed on price and terms there were no little last minute changes that can be so common in the car business. Once agreed we were in and out with the truck in the shortest time I have ever experienced at a dealer.
The facility itself is quite impressive and comfortable. If they have the vehicle you want go talk to them!

Jim Mazzetti, an excellent and professional Cadillac Salesman!
My wife’s lease was coming to a close in a few months. Jim, being the responsible person that he is, contacted her to let her know about the new 2015 Escalades and offered her some great incentives to make the switch a little earlier. From start to finish, the experience was smooth, pleasant and she now has the best vehicle that she has ever driven all while working with us to try to keep the payments close to where they were. Jim probably has 30 deals going on at the same time, but, he makes one feel like they are the only client. I highly recomend this dealership and go ask for Jim. Tell him Ruby sent you! Finally, that new Escalade is far more feature rich than most BMW’s. Amazing. Keith Rubenstein, Lake Forest, IL

I bought a Cadillac 2009 CTS 3.6 liter AWD and only six months and only 8k miles of driving the car the transmission blows out (at only 82k miles total) this was a poor quality product that was sold to me and should reflect on the dealership

Found a 2005 GMC Envoy Denali (via Auto Trader), and saw on their site. Called dealership one afternoon, confirmed vehicle was in stock and made appointment to come see it that evening. Vehicle was already out front, cleaned and ready to go when I got there. BUT another couple was already in the vehicle, had it running. Dealership handled situation smoothly and still let me take a long test drive down the Edens, came back and I made an offer and not only was it accepted (I offered to pay ‘sticker” with competing couple in the mix), but sales manager cut a few hundred off the price.
Dealership was slow to get finance processed but I think that’s more to customer ahead of us (it was late on a Tuesday night), but dealership is luxurious (they do sell Rolls Royce & Bentley too), and the finance guy was excellent, knowledgeable and got me a great deal. Also worked quickly to get us processed (and I’ve financed 5 cars, easily best experience), so no issues there.
Did I mention this vehicle was a trade in that was meticulous and clean and well taken care of and dealership had a very fair sticker price.
The whole process was unlike any GM sales experience I had before, first class all the way.

I found a car that I liked on Steve Foley Cadillac’s used inventory list, and I began a negotiation with Lance, one of their salespeople. We came to an agreement on price, and I was to receive the sales papers today to consummate the transaction. Since I am from out of state, I felt it was important to confirm with him last night that «a deal is a deal” – and that was confirmed, along with a date and place to meet him and exchange my trade-​in for their car. Well, today I received a text from him that «the car was no longer for sale,» but that he would ping me if something else came along. Hmm. That sounds enticing. I’d love to have the rug pulled out from under me again! Totally lame.

I took my car in for an oil change at the service station down the street from my home. My battery test failed. Took my car to terry at Steve foley and he took great care of me, replacing my battery that was under warranty. They washed my car too which is always nice!

Each experience over the past 5 years dealing with Steve Foley Cadillac has been a definite positive. The sales, service and body shop have never disappointed us. I would highly recommend Steve Foley to friends and family over any other Cadillac dealership in the area.

My battery died on my l3 year old srx. I have the on star service and they sent a service guy from Weil cadillac to get me started. He succeeded and told me to run it for 45 minutes, which I did. Drove it to run an errand and when I tried to start it again it was dead. Called on star again and they sent Steve Foley’s service tech. He immediately replaced the battery for free. He told me that the batteries of this model were underperforming. The Weil service guy faked to warn me of a potential problem but the Foley tech took care of business.
I bought my srx at Foley and have very pleased with their service.

Everyone that works here is extra professional and polite. They made buying our Cadillac SRX a wonderful, stress-​free experience.
Each time we go in for service, they take great care of us. We often are ill prepared as far as what is covered or not covered with our warranty and/​or knowledge about what needs to be fixed. We absolutely trust them bc they never take advantage of us and make sure our car is in tip top shape, and do not charge us for unnecessary work.
I highly recommend them.

Ask for Terry, great guy and very personable. John was a great technician and my Caddy has never had any issues afterward (I only know this because he left me his card after I talked to him). I drive from downtown to get my car serviced after my crappy experience at Grossinger. This place actually knows how to take care of a Caddy, so I don’t mind taking it here even though its a little ways out. Especially after my Grossinger experience. I can’t emphasize that enough apparently.

This is for the Cadillac Service. When I called, the woman couldn’t hear me at first, said hello in a very frustrated tone twice and hung up. Finally got her and due to work my mom had to bring my car in at the appointed time for an oil change. 1.5 hours later she was finally done! Worst part, they did NOT wash my car or clean the inside. A quick vacuum and wipe down inside takes 10 minutes or less and makes the brand that much stronger, let alone your specific service site. Two stars for taking the car on time, and because I wasn’t physically there. The other star is for getting a free oil change but if you want to compete with BMW on free service then do it right.