Toys R Us

Even though this babies r us isn’t my first pick I still come here because its the closest one near me other than the toys r us down the road for me. I come here for the baby stuff and essentials. They have a good variety of clothes, but not a lot.
Their store is very well kept and clean! Their parking lot is huge so you never have to worry about finding a spot. For pregnant mothers there are «handicap» signs for mothers to be so you don’t have to walk far, which I think any pregnant woman would agree I think they need that sign everywhere LOL! I do have quite a few complaints about this store.
The entire staff needs to be trained again. There is never any register open, but the customer service register and a huge line… Even on the week days when there aren’t many people there the employees tend to move slowly ringing you out. They don’t ask if I found what I was looking for and the staff always seems stressed out. They’re always talking behind the customer service desk about personal life and other employees and work. When I was making my registry there the man who helped me set it up was very nice and informative and helped me find things. He also asked which way I wanted things organized on my registry which was very helpful.
My past experience…
As I was about to have my child I returned some clothes that I got from my baby shower and I had already taken the tags off, but another babies r us said I could return them. Mind you I didn’t buy these clothes so I did not have a receipt and the people that bought these don’t live near this babies r us. The employee asked me if I had a recipe and I said no, she then said then we can’t return it because there are no tags and receipt. I told her that I had taken them off because I thought they would fit him but as time got closer he actually didn’t even fit in NB clothes so my NB clothes had to be returned. Anyways she finally said if we can find the outfits here then we can return them and give you store credit (which is what I wanted) and she ended up only finding one outfit out of the 8 I had. I went and looking for the outfits and found every single one but one outfit. I was a bit disappointed that she couldn’t take the time to go find the outfits I needed to return and instead I had to go find them. I was 38 weeks pregnant and tired that’s the last thing I wanted to do.

Don’t shop here unless you got got time to kill, Great selection of toys but the dumbest bunch of morons working there ruins it for me. Especially the cashiers that take forever! I’m standing in line today and for some reason the cashier tells me to go to another register, so like an idiot I move and I noticed the person who WAS behind me is now cashing out and ready to leave while I’m still stuck behind another customer. Wtf??? I seriously wanted to punch the cashier in the back of the head but instead just threw my stuff across the store and said F it, I won’t shop here ever again.

This place needs to open before 10am. Being that most parents are ready to start their day when the rooster crows.

As another reviewer wrote, don’t assume that if the website says it’s in stock that it actually is. And even if it is, it’d be pretty surprising that a staff member can locate it for you. I’ve asked for help several times in finding a common toy or baby product, and they either don’t know what it is or where to find it.
My most recent visit was similarly unsuccessful, and when I was checking out, the cashier asked me, «Did you find everything ok?» I said, No, that I was looking for overnight diapers but couldn’t find any. Her response was simply «Oh, ok.» She didn’t seem to care that I couldn’t find this product nor make efforts to find it for me. I was unsure why she asked if I found everything ok when she didn’t really care if I did or didn’t.
I don’t like shopping at BRU or TRU for their poor organization of products, staff knowledge or care. I will purposely go out of my way to find it in another business before returning to BRU/​TRU.

I don’t want to grow up, Im a toys r us kid! Toys R Us is the best for the young and young at heart. This location is newer so its well laid out, easy to find what you are looking for, very clean and orderly (even the shelves look tidy), bright, and has such a great selection.
Ive done a return here before and it was super easy, and they didn’t give me any grief.
I much prefer this one over the one in Framingham in Shoppers World.

Attractive new store, but don’t trust their inventory — call in advance, and make sure someone can physically find your item before making the drive up to the store.
I was looking for a specific game that was advertised by their site as being in stock. I brought my kids up to the store to pick up that game along with some summer toys and bike gear. After looking around for a while, I checked with the service desk, where a service employee and a manger both pointed me back to the section I’d already searched through. I actually needed to prompt them to check their inventory. They promised me there were 4 in stock and sent me back to look some more. Finally I went back to the desk, and they sent someone over to wander around the same section for 10 minutes before telling me «I don’t see it». Well, duh. Finally I requested them to check their back stock, which she grudgingly, did. Another 10 minutes later she came back empty handed.
I left the store with no purchases and two disappointed kids. They didn’t get any of my business yesterday, and they won’t again. For the rest of the day the item was still available to purchase online for in-​store pickup, but by the close of business they did correct their inventory.
I’ve worked retail before, in much less attractive stores where that kind of «service» would never have been tolerated. I’m very surprised to see it in such a shiny new operation.

Absolutely the worst place to shop, the staff is mostly rude it almost seems like that along with the staff the management is not that helpful either. The sales are useless you can get better products for far less from Amazon, burnligton, target and walmart.

It’s new so that always helps a review. However my wife and I have been there at least 6 times since it opened. This is one of the best Baby’s r us I’ve ever been too.
It’s clean, big, lots of stock, friendly staff.
Even when I had to return a product that wasn’t working, I was within the 45 day limit, I had no real problems with the return, even walked out the same day with a new baby monitor, same brand and all.
The only draw back is the price, most everything there you can get at a combination of other stores, so you’ll pay for one stop shopping, but when your looking for a place to register, or something not so easy to find, odds are BRU has it in stock.
All in all good place to go.
Oh one more thing, it’s funny the toy’s r us and baby’s r us signs on the store front are reverse what’s actually in the store. Babies are on the left toy’s r us on the right.

Prices are kind of high, but they do have specials.
I think this place has every toy in the world, including those by FAO.
The service was good too. People offered to help me find the lego bots I was looking for.

Was in Marlboro for the day so me & The BFF’s decided to take a trip to get some items knowing this store had just opened…
THIS STORE IS WONDERFUL!!! I have been to several other ½ Toys ½ Babies stores, but they arent like this… They are usually smaller than a normal store being that they share space, but not thisplace… They had EVERYTHING…
Plus with it being new it was soo clean…
They had tons of options for Electronics & Movies… It was a great visit…
They were having incredible sales & I dont know if thats because they are new or just the normal seasonal that I dont realize in my own store… (Everett — babies)
My only downside is the Chick at the Register ripped my receipt & then had the nerve to look at me sideways when I asked for another one… Babies is usually wonderful about killing trees & ALWAYS gives me Gift Receipts & I never need them, now the time I need one she doesnt give me one, then doesnt know how to print one out, so she calls a manager who also proceeds to give me attitude because I need another receipt & Im mad that she ripped my first one, but I kept my cool (Normally I would have been hella rude & prolly cussed her out)… I stayed in Calm mommy mode & just said thanks & Left happy because I got great deals…
Will Def be back!