Qdoba Mexican Grill

I’ve gone back and forth over the years in the Chipotle versus Qdoba battles, but recently I’ve been swinging toward Qdoba. I’m assuming most other Americans have as well after Chipotles food safety issues and other challenges.
One of the things that draws me to Qdoba is their willingness to try new things. The queso and chipotle sauces that they have added to the menu set them apart, and I personally add the chipotle sauce every time now. There new specialty tacos are interesting as well. We also recently signed up for their rewards program and have already cashed in for free stuff. Finally, I appreciate that our nearby shop has a Coca-​Cola Freestyle machine.
We are still willing to hit Chipotle, but Qdoba has pulled ahead in my rankings.
In general I just wish that all fast food restaurants would wipe down the tables more frequently!

I go here all the time the food is delicious and the staff is friendly. Its a great option for something cheap but also fairly healthy.

The food was clean, and fresh. The girls working there were friendly too. I had a good experience. My friend and I decided to grab lunch in the afternoon, and it was perfect. The line wasn’t too long either. I’m glad I was able to get my pulled pork burrito!

I usually prefer Qdoba compared to Chipotle especially due to the Chicken Gumbo soup which is spicy and the chips with Diablo salsa (again spicy). This place is good most of the time but sometimes I had a bad experience when there are new employees working. But the food is delicious and I visit this place quite often.

If you’re looking for gourmet Mexican food, this is not a place. But it’s quick and different fast food than McDonald’s. My kids like their Tacos and Tortillas w/​different dips. Wouldn’t mind going back when shopping in the area.

Looking for a quick bite without calling a financial advisor, I happened to be close to and therefore stopped at Qdoba. Ordering a chicken soft taco with all the fixings, I was hoping for enough cooked onions & red peppers to really taste, but there was less than a bit left in the bin. Oh well, The chicken was perfectly shaped cubes that were reminiscent of bullion cubes and like the cooked onion & peppers, not enough to taste (would I have being so bland –even with a few ounces?). As I approached the cashier, I asked for a large cup for tap water and was told I would have to be charged for a beverage in order to get a cup larger than an oversized thimble. Unsure why there was a perpetual queue of patrons during the whole time we were eating, but my suggestion for others is; Qdon’t bother.

I’ve been to many Qdobas and always enjoyed their food so when I moved to Northborough I was happy to see a Qdoba in town. I’ve been here a few times and was disappointed each time. The first time the chicken tasted old and my quesadilla was watery. The second time I ordered a borito bowl and it didn’t taste fresh. Both times I went the restaurant was empty and the employees seemed like they didn’t want to be there. The worst part was the guy was sweeping the floor and then stopped to make my food. Yuck.

I was a Chipotle guy for quite some time… And although I still fancy there from time to time, Qdoba has taken the #1 Burrito chain restaurant for me. The wide variety of entrees, sauces and meats overpowers Chipotle, Moe’s or Boloco in my opinion. They recently rid themselves of my favorite sauce (BBQ) to make room for the new «Smothers» which I wasn’t stoked about. However, the new sauces are definitely worth keeping me here. The fact that charge nothing extra for extra fillings is a plus too! (besides extra meat, that would be ludicrous)

Today was my second visit to this location. The first was shortly after they opened so I attributed some issues to being new. However, not impressed today either. Service was very slow and unorganized. Three employees just trying to take care of basic orders from 2 people. The queso tasted funky on my nachos. When the cashier rang me up, the coins came out of the automatic change dispenser but she did not give me the paper money change and just started ringing up the next customer. When I said excuse me and asked for the rest of my change, the woman cashier seemed annoyed. Don’t know if she is pocketing the money of people who don’t notice or isn’t interested enough to do her job, but annoying either way. No interest in going back…

The food was not stellar, but not horrible. The roasted veggie burrito (chose white rice, added black beans) was little dry, and a little bland for my taste buds. Hubbie liked the soup he ordered but said his chicken tacos were dry and unimpressive.
Service was a little weak — the food was prepared quickly but the employee working the register walked away halfway through ringing us out, which left us standing there for several minutes, food in hand but unable to sit down and eat. That lost them a star.
I agree with other reviewers that there is better tasting Mexican food to be had elsewhere.

My colleagues and I visit this place at least once a week and have always had a good experience. The staff that works here is super friendly and always greets us with a smile. The food is really good, especially the mexican gumbo. I haven’t come across anyone from my workplace who has had a bad experience here and don’t know what all the negative reviews are about.

I visited here today. Very bad experience. There were 3 ladies on the line. The older lady and the young lady were very rude. No one greeted when I entered the store. Weirdly, the customer in front of me and behind me were treated fine. Makes me wonder if it was racial discrimination?
Anyway, moving on and concentrating only on the service part — I ordered a gumbo togo, I asked the first lady on the line if it was possible to get the soup on the side. She graciously agreed. I thanked her. Then moving to the next person, the older lady from the 3, added the toppings that I wanted, and asked about what I wanted in the soup. I told her it was only a part of the gumbo, and that I just wanted it on the side so that it doesn’t get soggy by the time I get back home. She gave me a disgusted look and asked the first lady who confirmed.
Then I moved on to checkout. the younger lady. The older lady said the order out aloud to her — gumbo with soup on the side. Then she shrugged her shoulders, rolled her eyes, said «I don’t know».
The girl at the checkout wouldn’t even look at me. No eye contact even once. She packed my order, ran my card, and moved on to the next customer, and while talking to the next customer handed me my credit card back. Very rude!
I have in general liked QDoba food. But with this kind of service, I do not plan on going back again. Wouldn’t recommend my friends on going here either.

I went to Qdoba for the first time with my family on Monday and had a great experience. The young lady behind the counter was very patient and cheerfully answered all of my questions. She made us feel welcomed and even did a great job of upselling. The food was tasty and my family and I enjoyed our meal as we sat outside and enjoyed the view.
«Why only one star?» you may ask. Well, I decided to go back on Wednesday (within the same week) and had a totally different experience. No one was in line when I entered so I don’t know why the young man was trying to rush me. Then, oddly, he stops in the middle of taking my order and calls a young lady who comes out from the back. He tells her to «finish this up.» So now, I have to repeat my order to her. He then walks to the back to restock supplies and returns when he sees his buddy in line. They disuss old times. The young lady that was «finishing this (meaning my order) up» accidently added a topping so I asked that it be redone. She asks the guy to redo it and I guess he was annoyed and re-​did the dish but with far less food in the container.
The food was cold and hard and not at all like it was on Monday. Maybe they served left overs from the day before – I don’t know for sure. The meat was dry and hard. It didn’t help that my food was being thrown together by the guy, which reminded me of being in the school cafeteria when the food was «slopped» onto the tray and the cafeteria lady screamed «NEXT!»
I felt like I was being punished by the annoyed employees for just walking in the door. I was trying to support a local business and this is the thanks I get? I don’t know how long this place is going to last. If they keep this up, Chipotle is going to see an increase in business all thanks to the Qdoba employees. Chipotle has consistently delivered great food and made me feel like my business was appreciated. «Consistency» that’s what Qdoba needs.

*The honeymoon is over* I first reviewed this place within 3 weeks of it opening and ‘raved’ about how delicious their mango salsa was and their steak burrito. How things change as an old buddy of mine had just flown back from Florida and craved Mexican food. One word to sum up our meals «DRY». The rice was dry, the steak was dry, the beans were dry heck the sour cream LOOKED and TASTED dry. I guess this Qdoba has thrown in their towel because now myself and my friend will be going to either Chipotles (which is figuratively 5 minutes away) or if we want Moes (10 minutes away)
We both «SMH» because how can a place with such an incredible view fail so miserably.
NOTE: at the end when I asked for a cup of water, without clarification the gentleman charged me 1.79 for water. I wanted tap sir. -.-

Burrito just ok. Had some weird smoky flavors. I wouldn’t rush to go there again. Meh

Just as the stars state” Meh… experienced better.” The food is what you anticipate for a large chain, but the service us pretty bad. The crew on hand when I visited seemed annoyed they had patrons.
My wife has written Qdoba off and I’ll certainly check alternatives whenever I’m in the area or see a Qdoba anywhere else.