Yes Computers

Looking at the other reviews confirms that I’m not alone in having an awful experience with Yes Computers! I brought my macbook air in for a spill cleaning. When I dropped the computer off the only issue was that some of the keys were sticky. The person at the register told me that I would get my computer back in 4 days. Two weeks later, I picked my computer up from the service department and was told that the battery could either be fine or have reduced capacity because it failed one of their tests. My previously fully functioning computer now has to be plugged in for the entire time that I use it and it immediately turns off when the charger disconnects (which happens frequently since it is a magnet). Perhaps this damage is from sitting and waiting for a week before being repaired? How could this service technician not realize this problem? Did they not even check their work? Apparently not. The keys are damaged (the plastic is peeling off many of them, the space bar barely works, and another key has fallen off entirely). A computer should never be returned in worse condition then when you brought it in to be repaired. Working on the computer is infuriating not only because it barely functions but because it s a reminder that this awful business is still making a ton of money off of people.
I spoke with Natalia and was given a 99 dollar (partial) refund for their awful work. She was incredibly disrespectful to me while I spoke with her. Regardless of whether she believes that any of this damage to my computer is her fault, she should not have spoken to me the way she did. I was called irrational and also told to «stop talking and listen» to her. She estimated that it would cost $ 400 to repair the damage done. On top of the $ 180 I already paid, that’s half as much as I spent on the computer!
In another review the owner or perhaps a manager commented on a post and told the reviewer that they attempt to cultivate a culture of respect in their business. How about you respect your customers enough to hire decent people to manage your service department and maybe even do a good job at taking care of people’s computers?

I recommend saying NO to YES Computers. Although I like to support local businesses, I don’t like supporting jerks. With the way this place does business I’m amazed they can afford the operating costs of a large, impressive looking store. I was visiting family for Christmas and the trackpad on my macbook pro broke. I called YES and made an appointment to come in and have it fixed.
The staff took my MacBook Pro in and called me the next day saying it needed $ 1000 worth of repairs including a brand new track pad (wouldn’t it make more sense to buy a new computer if that were the case?). I found this very hard to believe considering my computer was working fine otherwise. When I told them I wasn’t interested in going forward with the repairs the employee I was speaking with YELLED at me in the middle of the store and in front of customers. It was embarrassing. I thanked them, grabbed my computer and left.
When i took it to another Apple certified repair center, LEFT-​CLICK IN THORNES MARKET, their diagnosis was totally different. Left-​click told me my trackpad just needed a missing screw and my computer was in perfect, working order otherwise. They didn’t attempt to overcharge me for repairs I didn’t need either. If only I went to them and avoided YES in the first place.

I should have known from the wailing and pacing of a fellow customer upon entering YES Computers that it was not a good idea to bring my computer there. Her sarcastic, lilting «goooood luck» still haunts me to this day.
It’s a shame, because I was very excited to use YES Computers as they are local and seemed less expensive than other options. However, their service team was extremely unfriendly/​condescending and they provided poor and sluggish service. I was told that my simple repair would be completed by the next day, which was followed by nearly a week of one person telling me «We’re working on it as we speak.» and then a different person telling me hours later «We haven’t started it yet. I don’t know who told you otherwise.» Needless to say, this was very frustrating.
All in all, after a very long wait they didn’t fix my problem and quoted me for an additional repair that was 20x as expensive as the original one. So, regrettably, I can only recommend YES Computers if you enjoy working with pretentious people who provide poor service.

I have purchased at least 4 laptops for myself and my children over the last 5 – 6 years from Yes Computers. I try to buy from local vendors. I brought my malfunctioning charger for my laptop in today, and was told it was not the charger that was sold with the computer, so even though I paid for the service plan, the charger was not covered.
I have used the same charger since I bought this laptop two years ago…
Goodbye Yes computers– you just lost a customer!!!

shoddy craftsmanship. went there for a screen repair and the screen fell out the day i got it back. it also took 5 days longer for them to get it back to me than they had promised.

My Mom bought a MacBook here. When she went back in for service she talked with the manager and he not only didn’t help her with a real issue with the unit (he admitted he couldn’t fix the problem) he wouldn’t replace the unit. He offered a credit that did not cover replacement– and wouldn’t give her her money back.
Worse still he was outwardly rude and condescending to my 80 year old Mom.
Shame on you. Just say NO!

I brought my laptop in when I thought it had crashed. The woman at the desk turned my computer on and took a couple minutes to inspect and listen to some clicking noises it produced. From this short review, she told me my hard drive had crashed and it would be unlikely that they would recover any files. She then charged me about $ 200 for a new hard drive. Luckily, I decided to visit the Apple store where someone walked me through diagnostic tests that fixed my computer and recovered all my files. It only took about 15 minutes and the help was free! I’ll always stick with the Apple store from now on. Oh, and the Apple employee told me they would have only charged me $ 120 had the hard drive actually needed replacement.

See the example of their overall attitude in the snarky response to my review? Lord.
I am a «chick» myself and don’t consider it a disrespectful word at all. To me it is the equivalent of «dude» for a guy.
And an overall 3 star rating doesn’t correlate well with Best of the Valley (though I’m sure they did manage to convince a lot of people to vote for them and no one would make that up). Whatever, ugh, moving on…

Went here for a hard drive replacement for my iMac – seamless, fast and cheap. They worked with me to keep the costs down, were fine with me buying my own replacement drive online, vs using the part they had on hand.
Th Apple store in Holyoke even unofficially recommended Yes over the phone, because according to them they likely handle the most out-​of-​Applecare repairs in the region.
Definitely will be back.

I am truly baffled by some of the negative reviews about Yes Computer. I have found them to be top-​notch, especially since they moved to their new location at 196 Pleasant St. about two years ago. (Note: the picture you are using is out of date as it shows the interior of their old store.) I am especially pleased with the people in the service department – Natalia and Tony – as they have always gone far out of their way to solve problems or needs on three different MACs that I use. They have never failed to do a first-​class repair or update job – often while I wait or come back for in an hour or so – thus saving me a longer return trip. The bright and cheery new story is a vast improvement over the older place, and everything about the new store is a step up – and far more satisfying than the mall MAC stores in the area. I give them my strongest recommendation.

I really don’t understand all the negative reviews. In my experience the staff is friendly and unfailingly helpful. Just got off the phone with Mark, the owner, who was happy to find and ship me something my college-​age daughter failed to pick up 6 months ago! Mark insisted on paying for the shipping to NY, even though I offered. Highly recommended.

I bought my ‘Pro there a couple years ago and thus have tried to give them the opportunity to work on it when it has problems. Given the context of their trade, I was initially reassured that many of the personnel are the socially awkward, poindexter types that appear to eat drink and sleep one’s and zero’s. But after the several bristling interactions I’ve endured there, it just seems like the majority of the staff may have gotten one too many wedgies in their day to be bothered with good customer service. More than once I’ve been sneered at with smarmy, snide condescension, like I was an idiot for asking my question. I swear, every time I go there, I’m treated like I just showed up at the hippest club in town wearing a burlap sack!
Anyways, I would tolerate the abrasiveness if the results were good, but after going in there recently and having them deny that my claimed computer problem even existed, I will (and have) taken my computer elsewhere. Try Left Click (@Thornes Marketplace) or the Holyoke Mall Apple store. Both those places made me fell like a VIP, which is what you’d expect when you dish out $ 350 for the AppleCare plan.

I’m a believer in buy local but I have to say in this case, do not buy at Yes computers. Take the drive to Holyoke and go to the real Apple store where everyone is great.
I have had three bad experiences with yes computers. 1. Awhile back Bought a laptop and had out of box problem with screen. Took it back and they fixed it. But really didn’t. Brought it again and had an argument with owner to get a new one.
2. My husband forget I guess and bought me an iPad from Yes. I wasn’t going to keep it, brought it right back in the unopened box with receipt. They told me they would have to charge a «restocking» fee of 5 or 10%. Can’t remember which. I questioned Restocking Fee? Then the story changed again to say because we used a credit card they would be charged to cancel it out. I kept the iPad but won’t buy from them again — and we are a totally Apple family
3. Repair. via a work situation, a tech from Yes was sent to deal with the fact that our wireless computers and sound system was cutting out a lot. Tech was nice but sold us a router. Problem was exactly the same later that night. Called at night asking someone to call. By 4:45 next day, no none had called back so I went to store. We are dealing with it now.

Thank you Yes Computers. Apple made some of their white MacBooks with little tabs on the display end of the plastic that cut into the bottom part. I brought my laptop in pretty beat up: 4 different holes in it, serious compromises in the chassis, I felt. Yes Computers replaced the whole casing in about twenty minutes, and gave me a new keyboard and mouse! All of this was warranty repair, even though it was years old, and well beyond Apple Care. Very happy.

These guys are always quick to diagnose — and price competitively. If your mac is out of warranty come here instead of the Apple store for sure! They’ll definitely save you time and money.

I am glad they are there but cheap they are not.

My fiancé and I went here because he loves Apple products and we happened to be in the Northampton area (we drove from Keene, NH). It’s true that this store does not have the flashy aesthetics of the actual Apple Stores but they still sell the same Apple products.
I bought my fiancé a new pair of earphones with a microphone since he did not like the ones that came with his iPhone. The original cashier who took my credit card did not know what he was doing and ended up charging me twice for the same product. Of course I did not find out until the next day after checking my bank statement.
I called the store about the issue and not only were they apologetic, they were very courteous and offered me a credit back for the second charge which showed up the next day. Despite the initial mistake, I would shop here again.

Below is my original review. I continue to be delighted with the service I get at Yes Computers!
I often purchase at Yes Computers — even though I live in NY. I have made all of my major computer purchases at Yes. So far, I have had no problems. The staff is impeccably knowledgeable and show an enthusiasm for their products and all things Apple.
I especially love the mom-​and-​pop store, local flavor of Yes. They are in a position to help you in a way that the big box Apple stores are not. They often have special deals on recent generation, new computers — proving that it is possible to get a good deal buying an Apple. Moreover, they are very creative in finding solutions to problems and in servicing computers. Yes also has an impressive software and accessories collection. Once again, if you are looking for cutting-​edge computers backed by a local, expert staff, use Yes Computers in Northampton!

Uh-​uh! I went to this place, since it’s in my neighborhood. I brought in my laptop computer, for diagnostics. They charged me $ 50, and still couldn’t tell me what was wrong with it. I felt ripped-​off.
The staff there are totally clueless, inattentive, and downright idiotic. A monkey would be more intelligent than those guys there! I also did some checking with the Better Business Bureau, and this place has had at least one complaint filed against them.
You’re better-​off going anywhere but this place, for your computer maintenance needs.