Fly by Night Furniture

We ordered a couch from here for our new home. The custom fabric selections are amazing. The prices are not cheap, but fair for the quality. The service was so-​so: we got better attention as young shoppers once they realized we were ready to drop a couple thousand dollars today.
They require at least half down on custom ordered pieces, and we were told it would take «around 6 weeks» to be done. At 6 weeks, I called to check, and was told it should be on the way. Another week, no word. Called again. This time, got a snotty response «we’ll call you when it’s in.» Pardon me for checking on my paid for and now overdue furniture.
It arrived at 9 weeks. It was delivered with no paperwork or proof of warranty, and Norwalk states their warranty starts upon delivery. So while I’m happy with the couch itself, I’m not thrilled with the service, especially after the sale. I may look to see who else is a Norwalk dealer in the future nearby.

We made a big purchase at this furniture store — 2 arm chairs, a large rug and a book case that we use to hide all the unsightly technology that goes with having a TV. The whole experience was completely satisfying. The chairs were custom made for us by a manufacturer called Lee. The owner of the store called Gary — an interesting character was so helpful. We took the cushions with us from the other furniture in the room to use to match off, and Gary worked through the hundreds of colors and textures to come up with a design that so completely matched what we needed. The feet on the armchairs had the option of brass rollers, which we were delighted with. They estimated 6 weeks. I called when 6 weeks were up, and the chairs had arrived on time. The rug is amazing — again Gary help us with the colors — it’s an Anastacia design, and we’ll be enjoying it for many years to come. If you need top quality furniture, with helpful, knowledgable service these are the people to go see. They are not the cheapest, but are not interested in buying the cheapest furniture. Now I’m a customer, I won’t go anywhere else — why because I’m a snob, and I like the best.

Fantastic customer service — very helpful salespeople. Nice range of furniture styles and options. Can’t wait to see my new chairs in my living room. Prices are competitive with other larger stores.

«Steer Clear» as several other reviewers have described in detail. Arrogant does not do justice to the attitude from top down; but showing one item on showroom and delivering a cheaper version; and than not acknowledging it or offering to rectify it until I called the manufacturer and the consumer affairs office who confirmed that this company has «issues». Awful delivery experience… will never set foot in store again. Buyer beware

I found awesome Shaker office furniture at Fly by Night-​simple, classic, and great quality at incredibly reasonable prices. A nice reprieve from stuffy office suite sets and cheap Ikea crap. My mother loved the pieces so much that she went back and bought the same writing desk for my sister. The staff were great and delivery was a breeze.

OK, this place is really expensive, but I did get some really nice, high-​quality stuff to furnish my apartment with from Fly By Night in Northampton. Most notable of my purchases from here would be my futon, which served me well at different times, as both a roll-​out bed and a sofa. It is extremely comfortable and it is not difficult to convert from a sofa to a bed. Fly By Night had a wide selection of wooden futon frames and futon covers, and I remember it being really difficult to choose! I also bought some pillows to match. Like I said at the beginning of this review, it was expensive, but it will be a piece of furniture that I will have for years to come. Worth it? I think so.

I’m going to have to disagree with two of the three folks here and give Fly By Night a great review. I’ve watched them expand over the past decade and have cheered them on — in a world of strip malls, chain stores and cheap Chinese products, isn’t it great when a locally owned business selling locally made products does well? They have impeccable taste in what they carry, and guess what — quality ain’t cheap. I’ve always gotten friendly service and it’s clear that these people are informed and passionate about what they sell. I can’t go five stars because they ARE pricey and you DO have to sometimes wait a long period of time to get your (um, handmade) purchase. If they offered a slightly wider range of price points and a financing option I’d give them that last star. But overall, a nice alternative to the Raymour & Flannigans of the world.

I’ve made several purchases here. With each transaction, there was something wrong. I’ll never shop there again and I don’t recommend that people support them.
First, I’d exchanged a floor lamp, and the owner acted all snotty about it.
The latest was a $ 1700 bed manufactured by Maple Corner Woodworks in Vermont. First (like a previous reviewer has complained) they told me 6 – 8 weeks. Then I called at 7 weeks, and it was going to be 10. Then I called at 10 weeks, and they said it would be 12. That is bull, when you’re looking forward to something… plus I am 7 months pregnant and if I’d known it would take 12 weeks I would have gone somewhere else… perhaps that’s why they «underestimate» at first. When I communicated my displeasure at this, I only got «Any good furniture takes time» and «I don’t know who would have told you 6 weeks.» As though I were so unreasonable to expect 6 – 8 weeks like they’d said in the first place. Is waiting 12 weeks supposed to be some kind of badge of wealth honor? Pulease. Maple Corner Woodworks needs to step it up. It is a very simple bed to make once their system is set up.
So the bed finally came. It looked very nice. But the center support beam was ½″ too low, which made all the cross pieces under the mattress bow, the mattress to eventually sag, and a thud sound when my husband got into the bad and if you rolled over a certain way. We called and explained the problem, that we needed a center support beam ½″ higher. They sent a new beam eventually. It was ½″ TOO HIGH this time. My husband had gone and purchased a ½″ board to put over the original beam in the meantime, so that the cross pieces and mattress didn’t get ruined. Dealing with it all took so much time. We had to call 3x and explain AGAIN what we needed and take the bed apart to do measurements and etc. They sent another beam with the correct measurements.
When you spend $ 1700 on a bed, you expect quality control at the start. That obviously never happened. My husband asked Maple Corner Woodworks if they would give us any small compensation, gift certificate, etc., for all our hassle. They said that was up to Fly By Night, to contact them and they work work with them. Well, we had to call FBN 3x before they told us no, they were not willing to do ANYTHING, because they had «solved our problem.» Also because they charged me 100 less than they normally charged for walnut, since they had quoted me 200 less then they were about to charge me, I complained, so they split the difference. They said that there would be no profit for Maple Corner Woodworks after having shipped the beams. Um, don’t care. Fly By Night should hold Maple Corner Woodworks to their word to «work something out» and if they didn’t, make SOME gesture themselves. It was a big purchase for us. I was very excited, I’d been waiting for a bed for several years. THe whole experience was awful, my husband will never spend that kind of money on furniture again, and I hope to look at that bed sometime soon without being reminded of the arrogance of Fly By Night.

Stylish, modernist upholstered furniture the likes of which can’t be found in the Capital District… I saw a couch (
) here by Younger Furniture (
) and looked all around the greater Albany area — turns out they’re one of the few distributors in the NE. So I rented a U-​Haul trailer — it was well worth taking a day to drive out there given the selection.
Really, though, I just wanted to post some pictures of my hot new couch and funky new chair. I feel like George Jetson when I sit in it.