Grand Jude Plumbing & Heating

I was out of town on 2÷21÷15 and I got a call from my two lower apartment tenants, in a six unit building, They had sewage backing up into their bathtubs from the upper units. I called several plumbing companies and finally got Roy’s Plumbing. They sent a tech out. The blockage was between the lower units and the boiler room. He insisted that the only way to fix the problem was to shovel the 4 to 5 foot of snow off the lawn to find the vent, and they couldn’t do anything till I get rid of the snow. I told him you can’t leave me like this, there must be another way. He said shovel the snow and call back, then hung up on me. I won’t even go into how rude they were when I first called to set up the appointment. I was in a panic, not knowing what to do I called a friend of mine, and he gave me Frank at Grand Jude Plumbing’s number. I explained my problem and they assured me they could do the job. He explained that they would simply pull a toilet and shoot it from there. He said that they would be out by 8am to check it for me. They called me back at 8:45 and said you’re all set!!! They just removed the lower toilet and shot the line from there, just like he said on the phone. It’s nice to know that from now on, when I’m not around I have a competent reliable plumbing company that really cares about their customers. Their people in the office are very courteous and easy to work with even though I wasn’t there. The payment was also no problem, a simple credit card number was sufficient. I will certainly recommend this business any time I can.

Grand Jude used to be the place I would call years ago. I have called on 3 separate occasions over the past 6 months to get work done. The first time, they never returned my call. The second time they returned my call and set up an appointment, except they never showed. I called when there was a no show and they said I must have gotten the times mixed up. Set up a second appointment. No show.
I gave them one last chance and they never called back, but they did check the problem out (it was in the street). I never would have known who they were or that they stopped by if I wasn’t running out at that time. He said I would get an estimate the next morning. I called, no. estimate will be done on Monday. Never got a call back.
No more chances for them.