New Concept Moving & Storage

Excellent movers with a few bothersome hiccups on the customer service end.
The movers arrived a few minutes early and were ready to rock. They did a great job wrapping our furniture and were careful with all the pieces while also working quickly and efficiently. The truck was packed snug as a bug to keep things from sliding around. In sum, they were real professionals. We completed the entire move in 4 ½ hours which was outstanding considering we completely filled a 22 foot truck.
A few issues with customer service and pricing:
1.) I booked a month in advance and was told I’d get a call the week before to confirm. I didn’t get a call, so I had to call them myself and ended up giving all the same details over again.
2.) I requested 4 movers but only 3 showed up in the beginning. This ended up not being a problem, but I would have appreciated being communicated with about this. The fourth mover did show up for the last hour of work, but again I had no idea he was coming. This comes into play in #4 below.
3.) When the movers showed up, the rate was $ 10/​hour more than what we’d agreed to on the phone. I called Giovanni and he took care of this right away.
4.) There is a travel fee equal to one extra hour per man on the job, essentially a paid commute. Since we were paying $ 40/​hour and had 3 guys, we figured $ 120 for the travel fee. The bill we ended up with listed the price at $ 159, which meant we were being charged for the late-​coming 4^th man, meaning he worked for one hour and got paid for two. I called Giovanni to try to sort it out. It turns out that the while the bill did read $ 159, if you do the math manually we actually only paid $ 119, which was the appropriate amount. This ended up not hurting our bottom line, but I don’t see why I should have to follow up with stuff like this.
Overall among the best movers I’ve had. I’ve had some really sketchy characters show up in the past to do the actual moving, and they really milked the clock. These guys worked with purpose from start to finish, and really knew what they were doing. The customer service end needs some work, but I am willing to forgive a lot based on how awesome the movers were. I would recommend using them, but would suggest you get a good understanding in advance of how many guys will be there, how much they’ll cost, how much their packing materials will cost, and what the travel fee will be, that way there shouldn’t be any surprises.