hhgregg

I went to the store to purchase some appliances. To be exact dishwasher, stove and microwave. There was a Samsung display with items I wanted. The sales associate told me the price, we negotiated and I said if u get me to 1300 I’ll walk out the door with the items. She countered with we can only do 1500. I agreed bc it was a great price. I was told when I purchased the items I had 90 days to beat the price, Black Friday INCLUDED. About a month goes by and I’m searching the Internet to be the price. While at the store prior I took a picture of the items to send to my gf. I used this picture to match up the items and what I then realized was that they switched the models for cheaper ones to get me to the price we agreed upon. Not once was I advised of this change by the sales associate or manager. Can’t remember her name but she was Asian. I went into the store and spoke with an associate and explained what happened. He took down my information and told me the manager would call me tomorrow which never happened. I called a week later and spoke with the manager who told me to come in. She was rude while at the store said it was too late to do anything. I went all the way up to possibly calling the regional manager which I chose not to do. So Black Friday comes around and I see the dishwasher I was sent had a cheaper price. I called to ask what I had to do and was then advised the were not honoring the beat the price that weekend. So now the regional manager will be contacted… To be continued

It’s rate 1 star because no stars were not an option
BUYER BEWARE– DELIVERY MAN STOLE MY IPHONE & CHARGER. HHGREGG FIRES THE MAN BUT THAT IS ALL THEY WILL DO, THEY STATE THEY ARE NOT RESPONSIBLE FOR ITEMS TAKEN & WILL NOT PAY FOR REPLACEMENT. 2 weeks ago the delivery man took my phone & charger from my dining room table when my back was turned. I discovered it immediately after I escorted them out… I should have gotten in my car and chased them down, maybe then I would’ve gotten my phone back. I called Hhgregg and the police right away. Hhgregg told me the delivery men would be confronted and the truck searched when they came back to the store. Police were sent to the store to meet them. I called hhgregg 15 minutes later and was told that the truck was searched and my phone was not found. I found out later that the delivery men go to a warehouse (about 30min from my home) at the end of the shift, not back to the store. #1 LIARS!!! #2 Had we known that the men return to the warehouse my local police would have contacted the warehouse local police to meet the men and I could possibly have gotten my phone back! No one has contacted me from Hhgregg, I have had to initiate all communication. Because of my constant efforts, I did reach the manager of the delivery men, who told me that because there was a police report he couldn’t do anything about it but the man who stole my phone was fired (who knows if that is the truth.) Hhgregg continually tells me that can’t do anything about it because they contract the delivery people, so the delivery people are responsible. Today, I called corporate to get the district managers email address, still hoping to be reimbursed for the replacements costs. The customer service representative tells me that I should contact the delivery men, they are responsible for the damages. WHAT??? They want me to contact the delivery men who took my phone and ask for my replacement costs??? THEY STOLE MY PHONE!!! 2 weeks, tons of time and I’m getting no where! So, here I am on Unilocal and will be visiting every site I can to say DON’T BUY FROM HHGREGG!!! I purchased the fridge from their store, if they are not responsible who is??? They hired the delivery men! I went on Hhgregg Facebook page, wish I had sooner, they hide the posts on the side of the page but there are pages of complaints about the lack of customer service and their integrity!