Hh Gregg

Do yourself a favor and avoid this place at all costs. I will be reporting them to the better business bureau and contacting their corporate headquarters about the nightmare I experienced dealing with them. And the best part is, after a MONTH of back and forth, I STILL do not have a functioning washer and dryer. It is literally the most absurd and infuriating experience I have ever had with a retailer.

HORRIBLE! The store should just be shut down. This place has by far the worst customer service I’ve ever seen. When I say worst I really mean they had no customer service skills at ALL! The «store manager «Shawn was the one that was given me this horrible service. Go figure. BEST BUY ALL DAY!

Shopping here felt like being at a car dealership… they offer deals they will refuse to put on paper once you leave. I went on a Saturday and was given handouts w specs and prices. I needed to go home and measure my kitchen. I was very interested in the deal. I said I’d be back and asked to keep the handouts and was told it was against their policy. .um, if it’s a legit deal, what’s the issue? Go to sears or a reputable place that will back up their offers ib writing.

This is a repeat visit. My 1^st visit was 2 years ago I purchased a TV for my Son and it works great! We decided to come back (in hopes of finding a sound bar for our flat screen) what we found was great customer service and a very, very knowledgeable, friendly and patient young lady named Danielle she waited patiently as we scoured thru the store uncertain of which item we would take home. Danielle didn’t show any signs of frustration inspite her clock out time was 7:30 and it was already 9P.M. She went over every item specifications, prices and alternatives until we settled on a very nice economical system. I’m not saying you should be bothersome as i was but she is fully qualified to handle the most bothersome customers. Not being tech savy I will definitely be back

I came here in search of a new electric washer/​dryer. We were assisted quickly and given a few options, all good name brands. After some searching around, I decided I should probably look elsewhere to price compare. The guy who was helping me stopped me right there and took me to a computer and looked up the same model at competing stores like Sears and offered to price match if their’s was more– which it wasn’t. It was about the same. I ended up buying from HH Gregg and scheduling my delivery.
The guys came when they were supposed to, but since I live in an older building, once they came to remove my old setup, they discovered I had improper electric running in the back of my old machines. They took my w/​d back, placing the delivery on hold until I could fix my issue. The guy who sold me the machines called and asked why delivery didn’t go through, but did not pressure me about the issue, which I appreciated, because I was majorly stressed about this dilemma.
I had a few other hiccups along the way (my personal condo hiccups), causing them to have to come back 2 other times, and mostly always received professional service. One guy did ask where my boyfriend was during delivery, which came off in a sleazy way and made me uncomfortable, but other than that it was smooth sailing.
My appliances have been installed and work great. I would come back to HH Gregg in the future for major appliance shopping!

Found the speaker stands I was looking for but not before having to return them for different ones due to missing parts and missing directions. This item had clearly been purchased and not only opened but halfway put together before. Apparently the store doesn’t check the items that get returned and returning things is incredibly easy. The return line was much longer than the purchase line.

Had a very good experience returning and exchanging a microwave I purchased. The manager made it easy and gave me an additional discount for the inconvenience.

This store still sucks and needs LEADERSHIP!!!
I rec’d a call to schedule the pick up my (2) LG 42″ Plasma’s for Saturday August 10^th — that was on Thursday August 1^st. When I was driving to the store on August 10^th to CONFIRM they were ready so I didn’t have to wait, I was told they were missing one of the TV’s and I would have to come back another day.
No, that’s not how things are done in the business world. If HH GREGG was missing ANYTHING related to my order, HH GREGG should have called in ADVANCE and left me a VMAIL, not crap-​shoot and assume the customer will just ‘come back’ because the customers time is meaningless… I will never go back to this store.
Furthermore, the manager has no people or management skills whatsoever — he over heard the entire conversation between myself and his overzealous sales associate who kept repeating the same thing over and over that the TV’s had been there a long time… WE KNOW THAT, AND THAT DOES NOT EXCUSE HH GREGG’S LACK OF PLANNING WHEN THEY CALLED ON 8 – 1 FOR ME TO PICK THEM UP ON 8 – 10!
The Manager did nothing — so I canceled the order… much like our country, this is how business works when the person in charge has no business experience. HH GREGG loses a customer, and the employee who sold me this order will NOT get his commission…

Did not get any service in the computer section. My bf went to the main desk and asked for help. He was told someone would be with us soon… not! We walked out because we did not want to wast half our day here.

Not a fan. We went in the Sunday after Thanksgiving, when the store had just been open a few weeks. We were looking for a new TV and a sound bar. There were salespeople everywhere. It was almost a little annoying, but at least they were there. My husband and I just couldn’t make up our mind and ended up going back again. We found a very knowledgeable and helpful salesguy, but it took some work to find him, there was a definite shortatge of salespeople this time. The TV we thought we wanted was their «Every Day Low Price of 799.99.» Again, we just couldn’t commit (we apparently have a decision making disorder) and left, again, empty handed. FINALLY one week later, we returned, ready to buy! We waited and waited for a salesperson to help us. After about 15 minutes, my husband had to go track someone down. It was one week before Christmas, and there was only one guy working the TV area and he was with someone else. Nobody else willingly came over to help us or the 2 other couples waiting. I hope they don’t work on comission.
Anyway, the TV was now «Every Day Low Price of 899.99.» Hmmm. They told us it might go on sale again, and we could check back weekly for 30 days and they’d credit us the difference if it went on sale (even though the tag implied it was not on sale to begin with). When we said we were going to go buy the TV we’d seen at CostCo, they made no attempt to give us the lower price. For the extra $ 100, the other TV was a better bargain, came with more features and free tech support.