Deja Vu Spa & Salon

Nice salon, nice people, but they have no clue how to do men’s hair. Grew my hair out the longest I’ve had it in 5 years and told them how I used to style it and that I was looking for a new hair style. I told the stylist if I need to keep growing it out that I would, but I really wanted it to be styled. She cut it back exactly how I used to do it. Paid $ 37 for what sports clips would have done better. Time to grow my hair back out for another year I guess. Next time just tell the client if you don’t know how to do men’s hair.

Literally the worst manicure and pedicure of my life. I’d like to know if the girl even had her license, and frankly I regret not asking. We went here because they had a deal on groupon. And now I guess I see why. My nails looked so terrible I took the polish off as soon as I got home. The owner or manager or just some lady who acted like she was in charge was yelling at the staff in front of the customers like we didn’t exist. Just a warning to my fellow grouponers– I wouldn’t do it!

I saw a Groupon for this place for eyelash extensions. I’ve been getting my eyelashes done by the same lady for about six months Who does an absolutely fantastic job. Unfortunately she’s going into ministry full-​time and I only had one day to get eyelashes before a company trip to the Bahamas so I resorted to Groupon.
I made sure to call first to make sure they actually had an appointment available they told me they had an appointment available and to not purchase the Groupon since they would honor the pricing when I came in. That should’ve been my first warning.
The place is in a sketchy area of North Richland Hills and it was not a nice building at all. It was also very sketchy looking inside. But I decided to go ahead and give it a chance since the Groupon was actually a pretty good deal and I just needed lashes done before I left the next morning
The lady who did my lashes was nice enough. However she told me since I had recently gotten permanent make up done and my eyes were still irritated and bruised that she could not give me a full set. That’s fine. I appreciated her looking out for me and the last thing I wanted was an eye infection when I was in the Bahamas. The lashes she did put on looked fine. But like I said it wasn’t a full set so I wasn’t too excited about it.
I also asked for a polish change so that I could get a tropical color for the beach. I had on a dark navy color and the lady that did my lashes was the same lady that did my nails… She didn’t fully get the dark navy color off before applying a coral color on it almost look like my nails were dirty around the edges.
The worst part was when I got to the counter I was charged for the full set of lashes and $ 15 for her nail polish color change and $ 12 for a toe polish color change.
I would’ve thought that I would not have been charged the full price for a full set of lashes since I got probably less than half a full set of lashes. I figured they would at least give me a little bit off or have told me to come in for a complementary refill.
I also couldn’t believe she charged me $ 27 for the polish change when it looked absolutely horrible I was in such a rush at the time that I didn’t have the energy or the patience to argue because I had already been in the salon for four hours and needed to pack.
I was in a hurry to get out of the country and I just needed some lashes on. I was also impressed with how nice and friendly the staff was and I appreciated her not putting a full set of lashes on if it was going to cause an eye infection with my permanent make up.
I wasn’t going to write a review or call and say anything. But several days after I returned to town somebody called for A courtesy check up call. This is where it gets really bad…
I explain the situation to her and she put me on hold several times to try and figure out what she could do for me… again very nice but didn’t really know what was going on.
You would think if someone was going to call to do a courtesy call they would be somebody who could actually make shit happen. After about 10 minutes and putting me on hold two or three times she finally came back and said that I could come in and they would look at my lashes and decide if I needed a new set… I know I need a new set. They know I need a new set because they told me I wasn’t getting one when they put them on.
They also said that if she did not have time to do a full set when I came by but they would schedule the appointment. I live in Weatherford it’s not exactly convenient for me to swing by North Richland Hills not knowing if I’m going to get a new set or not.
Then she left came back again told me that I could set up an appointment for a new set for $ 25. No. I’m not going to pay $ 25 for a full set when I’ve already paid for a full set.
This is when she decided that she wasn’t the kind of person that could make these decisions. She told me the lady that actually did my lashes was off that day she would talk to her the following day and that they would get back with me to get it taken care of. She swore up and down she would personally make sure I was taken care of.
It ha now been three days since this courtesy call and I haven’t heard back from anyone.
Like I said I wasn’t going to write this Review because the place is not somewhere I would typically go but I was desperate and I just needed lashes for the Bahamas.
But then they called for a courtesy call and asked for my feedback so I gave it to them and they didn’t rectify the situation.
I would not recommend. Prices are extremely too high for the quality of salon atmosphere, environment and services. And they obviously don’t care about rectifying customer complaints. It’s almost hilarious to me that they did a courtesy call.

I am completely disgusted with the service or lack there of that I received from this establishment. The salon was old and in desperate need of a remodel. It took about 7 mins before anyone greeted me.
Rosalee did my partial highlights. She was very rough with my hair and the whole process seemed very rushed. Normally when I get highlights done, it takes about 2 hours since I have long hair. I was in and out of that place in less than an hour. After she blow dried my hair I told her that it seemed too light for my liking and Rosalee insisted it was probably the poor lighting of the salon and that I would love it when I see it in natural lighting. She did not use any toner on my hair to tone down the brashness of the color. Just raw bleach. Big mistake there.
When I got home, I absolutely hated it and I called the salon back and it was closed.
I called again the next day and spoke to Rosalee. I expressed my disappointment with the color and I told her I would like to have it fixed. She said I can come back and it will be $ 45. I told her that I don’t agree with paying again since I was not happy. She stated that she will not do it for free. «If you want me to fix it, you have to pay me» is what she said. I said I just want the color toned down and she said she will do anything I want her to do with my hair but I have to pay for it. Then she said it will be $ 55. I said I don’t agree with paying a penny more and how did the price go from $ 45 to $ 55 in 2 minutes. She said because I have long hair.
She was very rude, loud and combative with me. She kept talking over me and I just finally asked if I can speak with the manager. She stated that she was the manager. I asked for the owners name and phone number and she said «so you’re gonna take it there»?
I said I just want my hair fixed, I’m not happy and I would just like it fixed. She then hung up on me.
I have never been treated this way from a «business professional» let alone a manager before. I’ve looked on the website and there isn’t a phone number to reach anyone but the salon. I will never go back to this place again.

Got a groupon for this place, $ 35 mani/​pedi. Technician took 2 hours to do it. Got to a point where I just asked her to buff my fingernails, forget about the polish. I wanted to get out of here ASAP. Lesson learned: worth paying the extra $ 20 for fast service and good service (like CASTLE NAILS!)

I LOVE this salon! Rosalee has been doing my hair for over a year now and it just gets better and better. I came here from a groupon and am soooo glad I did. She is excellent at color and knows how to cut my curly hair! I recommend her to all my friends!

I was pleasantly surprised of this salon. I read the reviews and was a bit scared to go but maybe they have a new owner… They are also about to remodel a bit, based on what I heard. But Yes, it’s is not in the nicest area right next to a travelodge and the outside doesn’t look super nice. But the girls working there were really nice and did a good job. Didn’t feel rushed like in other places and it was cozy. I got a mani-​pedi and I liked how it looked like. Nothing to complain! I saw another lady getting a haircut and it looked good. I may give them a try for other services (hair cut) as well :)

I never thought I would be doing this but this is by far the worst place to receive a service/​work/​be in… just bad!!!

I purchased an Amazon Local deal for a 55 minute massage. I tried to schedule the massage twice before, but both times, the owner, Rosalie, called, telling me that my therapist had called in sick. I questioned that, wondering why a different person couldn’t do it, but I rescheduled each time. I finally went today.
It was awful. There were three people there, as far as I could see. Rosalie greeted me, and handed me a notebook, telling me to fill it out. I opened it, and the first form was already completed by someone else. I turned the page to use the next one. She stopped me and said, «No! The first page!» I said it was already filled out. She looked, and then said, «Oh, I’ll take that.» Then I started to use the pencil she handed me, and she said, «No! Use pen!» Okay.
She disappeared for about 5 minutes, then came back and said she’d been adjusting the bed. Then she led me down a warren of tiny rooms, and directed me to a completely plain, dark room that held a bed and a folding chair. She said to undress. I did, and got on the bed, then she came back in to do the massage. She asked me twice if I’d ever had a massage before. I said yes, both times, and it was also on the form I’d filled out. She didn’t even look at the form.
The massage itself was mediocre at best. She started each body part by rubbing it without any lotion or oil, then she would squirt out something that was a warming type lotion and do the massage. After each part, she used a rough towel to wipe off the lotion.
I will never go back to this place. Knowing that she lied to me twice by claiming my therapist was sick, when she was the one to do the massage all along really turned me off. She was rude, and thoroughly unprofessional, and the «spa» itself was dingy, dark, and frankly looked unclean.

I got a coupon for free massage the lady Tequila did a great job. I also got my eyebrows waxed as well pretty good job. When I called to make my apt the lady that answered the phone was a little rude and reading the other reviews I was not that excited about going. It was actually nice however I don’t think I would pay full price for a massage at this place what this place lacks is atmosphere.

HORRIBLE, HORRIBLE, HORRIBLE PLACE!!! I don’t know how this place is still in business! I went there with a Groupon & it was awful! The place was disgusting… I left & went home to file a complaint online with the licensing agency & the city of NRH. Deja Vu Salon should be shut down immediately!!! (Groupon will refund your money if you just call & ask)

Absolutely the worst experience of my life. The receptionist ignored out reservations and let people ahead of us. We waited an hour and when we finally got sat for our manicure the woman got mad because I didn’t like what she did and left me. Meanwhile, my friends manicurist couldn’t paint nails better than a 5 year old and took over mine too. After redoing them TWICE I made her take them off and told her we weren’t even going to bother with the pedicures. We had a mani/​pedi groupon for $ 39. It was supposed to be a shellac manicure and spa pedicure. This place is not even worth ONE star. The service is terrible, the atmosphere is rude, and the whole place is just a sham. I’m not even sure they are licensed. Will be going to see and if not I’m calling BBB to get them shut down. No one else should have to go through this anymore. I wish I would’ve read the reviews first. VERY UNPROFESSIONAL. DO NOT GO HERE. THEY HAVE NO IDEA WHAT THEY ARE DOING.

This was my first time going, was very nervous as I was going in for full highlights and my hair was black and have had bad experiences with trying new places. But Rosalie did my hair and was great. She was fast but did not rush whatsoever she asked a lot of questions to achieve what I wanted and explained what she was doing as she was working on my hair, made me feel comfortable. She’s very skilled and knows whilst she is doing. I will definitely be going back. Thanks Rosalie!

The experience for my wife and I was not the best we have ever had. The manager was really rude. The techs were not very skilled. I’ll not return

This was the worst experience ever. I felt so much frustration after I left this place. I immediately took the polish off my nails and I’m going to get my toenails repainted. Save your money!

I have had a horrible experience, first of all I did purchase a groupon for full highlights, cut and a deep conditioner which i did not get! She did not use a toner and told me my hair was orange cause it was my fault said i had red which I did not my hair is brown and i had some blonde highlights that i needed redone. When the girl asked the owner for toner she told me would be an additional 55 dollars! I was like this is not my fault not only was the color bad they werent done at the root and wasn’t even straight and over ¹⁄₈ inch from my root that showed brown then blonde! She even yelled at me and told me I am not getting it for free I have already paid 65.00 for this terrible experience no one ever wants to leave crying over her hair! So best advice go to another place it is dirty and no customers, the entire time I was there she was on the phone complaining to people calling in on the groupon! This place really needs to be put out of business. Now my hair is ruined and I am going to an interview for a new job!!!

VERY UNPROFESSIONAL! I was in contact with the owner of the sap and I was amazed how rude and messy she looked! & this is a place where you go to relax and get pretty. How good can it be if the owner her self can’t dress professional and fix her self up a bit. She reflex the image of her salon/​spa. This place is next to a Motel 6, I had a Ghetto lady yelling at me in the parking lot asking is i can give her and her boyfriend a ride to Wal-​Mart! I would NEVER come here again and will NOT recomend it to ANYONE!!! Save your money for some other place that is worth it!

I am sorry to say that it was not a great experience for me. Although the technician was nice, it took her almost 3 hours for a manicure and pedicure — and they were shellac!

great service and friendly staff
I would recommend it to everyone

I had a «Social Deals» cupon for a mani/​pedi for $ 39! Should have remembered the sayings «If it’s too good to be true, it probably is» and «You get what you pay for». But in a moment of hope (!!!) I bought one for my Mom and I both, since it was such a great deal. It was such a gross place. Dirty and old. I’m cool with old, but this was disgusting. My manicurist was whimpy and nervous, and did a terrible job. Old colors, and old polish. I called my Mom from the parking lot when I was through and told her NOT to go, that I’d buy here a «real» one someplace else! I was one of two customers there, and it was at 3:30 on a Friday… not a good sign!
Don’t waste your time or money. Go to Californis Nails and ask for Lisa if you want a great pedicure!