National Tile

I had an unfortunate experience here. I went in and spent at least 40 minutes walking around, checking out various styles and colors of tiles, looking through design magazines, and not one single sales person looked at me. There were other people in the store, and many who came and left while I was there. Some were helped, and some were not.
I really prefer to give my business to local establishments because they usually have better service than «big box» stores. However, I would have been no worse — and possibly better — off going to Home Depot.

Well went to National Tile today with hopes that I would find the customer service that lacked at another tile company I recently visited and posted. Walked in with hubs and was immediately amazed at the selection! We walked around a bit and about 10 mins after a very nice and VERY helpful sales women «Maria» had come over. She was extremely helpful. We explained to Maria that we would need tiles for 2 bathroom reno’s and entry way. Maria really was great and we can’t wait to go back and place our order with her. I can’t say anything about the other posters regarding their awful customer service because we did not experience that maybe you did not get Maria! So if our looking for good service and a great selection check them out! As soon as the reno starts and we place an order and buy from them I will keep you guys posted on our over all experience.

We’ve bought tile for several projects from National. But we ran into a problem. When we ordered some additional tile for a project and there was a color mismatch they immediately pointed out I signed an agreement that said they were not responsible and that we should not have expected to get the same color. I can not recommend National Tile at this point. Sorry!

My initial experience at National Tile was pretty good. I worked with a woman named Gloria who was friendly and helped me pick out tile for a laundry room and two bathrooms in our new home. I still had to go back one more time to finish the third bathroom after I got a sample of my counter top. The selection was good, the prices were fair and I was especially happy to find some really unique tile that I hadn’t seen anywhere else before.
Fast forward a couple of weeks. I got my counter top sample and went back on a Saturday to finish choosing tile for that bathroom and put the entire order in. I was on a deadline and needed to get the tile within a week, which should have been fine because everything I had previously chosen was in stock. When I pulled up to National Tile I found a note on the door saying they were closed for vacation and would open again in a week. WHAAAAAAT?
If you’ve ever used a contractor to renovate a home, you know that that’s a BIG problem. Long story short, I ended up going to Tony’s Imported Ceramic Tile in Stoneham the next day to start all over. They were awesome.
I decided to still order that unique tile I found at National Tile after they got back from vacation because I loved it so much and, sadly, the whole process turned into a bit of a hassle. I’m not sure if they were unhappy with me for tossing most of my order with them, but they really didn’t leave me much of a choice. They seemed annoyed with my questions about what kinds of measurements they needed to make the order and then the order was late so we needed to pay and extra $ 95 to have it expedited.
The bottom line is I would never go back there.

Terrible service, lady behind the counter acted as if I kicked her dog the moment I walked in. I would recommend this place if you feel like getting immediately frustrated, annoyed, and downright meaningless.

Wow! What a selection! I took a tile that was 15 years old and they matched it! I’ll be back to do my backsplash. Nice and helpful folks!