Levin Furniture

I never post a bad review, but this is something I need to say.
First, the sales team is very pushy. At least 5 people approached us while we were looking for furniture. The store is very large, and the furniture was not just what I wanted. While leaving, 3 other people approached us and asked us if we needed any help.
Their furniture is low quality and very high priced.
Will not shop there again.

Crappy quality but huge selection of crap… so that’s nice.

My family has done alot of shopping at Levin Furniture over the past several years. We’ve purchased multiple bedroom sets, a kitchen table and chairs, and most recently a mattress. We chose to stick with Levin over the years because of the knowledgeable and friendly sales staff at this location. We walk in and they remember my name even if it’s been a year since they’ve seen us last — it’s amazing and it shows that they truly value our business. I don’t feel they are pushy at all as some have stated. Yes, they are quite thorough and want to make sure you have the proper accessories and applicable insurances to maintain your products and ensure they last a good deal of time. The delivery teams have been a positive experience for the most part over the course of our decade of dealings — one late delivery and one other delivery where parts were missing. Both were not a big issue and resolved quickly and professionally.
Our bedroom sets are going on almost 8 years now — they are fantastic and we have had no issues with them at all. We have found them to be incredibly durable even under the test of two small, yet very energetic children. Completely satisfied with the quality and value for our money spent.
The kitchen table still looks really good after a few years of daily use but we made the mistake of getting a softer wood top and the first time our school-​aged child did her homework on it… If you ever want to know what 8×4 is you can simply use our kitchen table as a cheatsheet. Whoops. I guess that was a question I forgot to ask the salesperson. I bought the cleaning and polish kit at the same time — it does a nice job.
And our most recent purchase: A King Size Grand Legacy Luxury Firm mattress (it’s a store brand made exclusively for Levin) and to say it has been a complete disappointment would be a huge understatement. This thing is awful! Within the first year it was already less comfortable than the 12 year old mattress it replaced! It has a 20-​year warranty so I called my salesperson to see what could be done. I explained to him it was uncomfortable. I told him that it was not meeting our expectations. I asked if we could reselect a different mattress. Instead, he sent out a man with a small tool to determine the ‘saggyness’. The tool showed it was pretty darn ‘saggy’ but not quite saggy enough to be covered under the Levin Furniture warranty for replacement. But good news — We can call Levin every six months for the remainder of the 20-​year warranty and they’ll kindly send out the man with the ‘sag-​o-​meter’ to see if it’s saggy enough yet to be replaced. This guarantee game Levin has insisted on playing reminds me of the 1995 classic ‘Tommy Boy’ where Tommy says:
«Here’s the way I see it, Ted. Guy puts a fancy guarantee on a box ’cause he wants you to feel all warm and toasty inside.» … «Because they know all they sold ya was a guaranteed piece of sh*t. That’s all it is, isn’t it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer’s sake, for your daughter’s sake, ya might wanna think about buying a quality product from me.»
Meanwhile, my wife and I do not get a good nights sleep and often wake up aching and sometimes we’ll sleep on the couch (not purchased from Levin) to get a good nights sleep.
I wrote this review today for two reasons:
Firstly, the fact that I continue to contemplate replacing a, what I consider to be, still new mattress that cost thousands of dollars has infuriated me.
Secondly, to ensure my family, friends, and fellow Unilocalers do not have to deal with the disappointment that this final purchase at Levin has caused me.

Pushy sales team — tried to upsell everything.
I needed to exchange box spring for a lower profile, what a pain! Got charged a pricey restocking fee (higher than what was quoted on the phone) and had to wait for the new one. We thankfully saved on double delivery (both pick up and new delivery) fees since we could haul them ourselves. Not an easy process.

I am changing my rating because my issue was finally resolved. It did take 3 months but the sofa is now fixed. Thanks to Kim in customer service who called me and helped get the sofa repaired. Until she got involved, I was getting nowhere with this. I now have a better opinion of Levin. It’s amazing what positive customer service can do for a business.

I just have to say, I stopped in last Wednesday to look at some Accessories for my great room, and they were having some design seminar on something. Every time I tried to look at something this lady who was talking would not only over talk me but cause the small crowd of people to push me away from where I was trying to look. I decided to take a listen to her «rants» on how you should remove all or the clutter in your room… by this she was removing ALL OF THE ACCESSORIES. Wait what., here I am trying to find just the right details to accent my new furniture, and I’m being told to not put anything in my room and make it look clean. REALLY… so I took her advice. I did not purchase any accessories from Levin. Instead I went to another store that was more than happy to help me decorate!
Bad move Levin. Not only was this women loud and irritating, but it was impossible to shop. Especially when you are being told not to buy Levin’s decorations, because you need to have feng shui! Stupidest thing I ever seen!

Levin Furniture offered an enjoyable & easy furniture shopping experience. From outside, the building looks somewhat shabby, but their showroom is well maintained with an extensive selection. Diane D. was our sales rep & she was legit! Helpful, friendly, & not pushy, I’d for sure buy from her again.

Update as of ¹¹⁄₂₆
I called Levin furniture one last time to see if there was any other options for my previous situation and immediately asked for the manager. I explained my whole predicament to the manager, Mark. He went above and beyond to make everything right. He took on the situation and spent his afternoon called other local places and found my sectional and had it delivered ahead of schedule the next day. I am more than pleased with my furniture and the way Levin fixed all the issues. Mark and Levin corporate gave me 5 star service once they realized I was not satisfied and corrected any wrongs. The ONLY reason I give them ⁴⁄₅ on the update is because I would have still been on the short end of the situation if I had not called back again and demanded to speak to Mark.
So in conclusion, Levin did every thing they could to satisfy a customer and for that I am more than satisfied

We were moving my daughter into her college housing and our queen sized box spring would not fit up the stairs of the 100 year-​old house. Someone suggested we purchase a split box spring to help solve our issue. Since we are from out of state, we found this place on Google.
My daughter called twice and both times spoke with Marcus. He said that they sold the split box springs for a price of $ 150. The next morning, we made the 45 minute drive to purchase this so we could get the room set up. When we arrived, we told the woman what we were looking for and she said they started at $ 300. My daughter said she had talked to Marcus who told us they were $ 150. Then woman then said she would get Marcus to help us since that wasn’t the price.
After waiting 15 minutes for him, Marcus remembered talking to my daughter and confirmed that the pricing was $ 300! Like it was no big deal, «oh, the pricing I gave you was for something else so I was right about that.» WHAT?!
We drove 45 minutes to get to this place and had to drive 45 minutes back with no box spring based solely on bad information that this guy gave us.
If I could give negative stars I would. This was ridiculous. The entire experience wasted our time and Marcus didn’t care. Ridiculous. I would be careful about walking into a place where customer service is not #1!

WATCH OUT if you shop at Levin! We needed a pair of decent leather couches, one for the living room and one for our family room. It’s going on 2 years now, and BOTH couches are falling apart! The once firm leather on our living room couch turned way too soft (looks stretched and terrible now), and the stitching is coming out! And our family room couch is not actually real leather, but ‘faux leather’ which is coming apart and shows scratches and a ‘pitted’ appearance everywhere! I wish the saleslady had been honest enough in informing us about the faux leather couch, and the cheap craftsmanship of our living room one. I will NEVER again shop at Levin Furniture!

Bed shopping is a big job. Levin didn’t quite seem up to the challenge. The staff member I worked with was friendly and eager, but not necessarily as knowledgeable as some of the other team members may have been. It was more then a little frustrating. I choose my bed in about 15 mins from their wide selection. After choosing the mattress it was about choosing the proper components that will fit it in the bed frame and room. This is where things went wrong. The saleswoman was very eager to sell me more or just to make the sale… to close. She overlooked and waved off explanations about my current bed frame and the bedroom set and situation I have at home. I wasn’t convinced that they bed she was selling me would fit but she waved off the information, telling me not to worry. So we did the paper work and I thought I was done. Due to some mistake on her paper work I had to stop back in to resign stuff t, wice. Then the day of the bed delivery came. And as I originally thought, it did not fit my bedroom set! So, my time was wasted and I had to have it taken back. I had to go back up there, again, to reorder the correct bed and do a bunch more paper work. Once again the paperwork was a disaster when I got there and I was waiting for a long time. Even though they now knew what I needed to order. My free time is limited and very precious to me and it was very frustrating sitting there while she tried to rework the paperwork and figure things out. She didn’t not seem to know what she was doing. After I while I just left. I will be getting this bed from somewhere else. The encounter at Levin was a hassle and took WAY more time and energy then it should have needed to. SOme of the issues would never have happened if the saleswomen was a professional, knew her business, asked the right questions, and most importantly LISTENED TO THE CUSTOMER.
On a positive note: Kate and Heather in the office were sweet, professional and extremely helpful.
I may give Levin another chance in the future. I would just be extremely certain the salesperson I work with knows their business better next time.

This place is so much fun. When completing a chore like buying a couch, it’s good to know that you can come to place where you can just throw yourself on as many pieces of furniture as you like, and that this behavior is not only accepted, but encouraged!
We’d been to two Levins, a Value City, Fish Furniture, and this other place in Brooklyn whose name escapes me and which is only open 4 ½ days a week. This Levin was the best out of all the stores for us, because the couches were affordable without being cheap-​looking (or cheap-​feeling) and there was an enormous selection.
At all the above places (which I won’t bother reviewing due to their reviews likely sounding almost exactly like this one), the salespeople follow you around like they’re robots programmed to do so. Well, they kind of are, I guess. At one particular location, the guy was embarrassing himself because he literally came up to us every five minutes and asked us if we had any questions (yet) and it was reaaaallly annoying. At Levin’s, the woman was slightly irritating, but only because she kept saying things that were slightly TMI (like how she kept getting yelled at by her boss and if she keeps getting distracted by our baby, she’s gonna get yelled at again). I don’t need to hear your personal business.
We didn’t buy a couch this weekend, but we’re probably going to go back to Levin’s to do so when we decide to, because you seem to get the best bang for your buck there, and because they have a lot of coupons/​deals (like throwing in a TV stand, which we also need, for 20% off with the purchase of a couch).
It’s also fun to scout out the most lavish-​looking sectionals and leather couches, sit on them without looking at the price tag, and then play «Can we afford this?» (The answer, for us, is always «no.»)