Candlewood Suites Cleveland-N. Olmsted

this hotel is so bad they do not clean your room for 7day asked front desk to clean told thats policy. no one should not stay in this hotel.

Recently upgraded, non smoking hotel. We stayed last year for the first time. The room was a little small, but upgraded and it had everything we needed. The bed was comfy too and Love the fully furnished kitchen and nice desk area. No pool or breakfast. Coffee meh but service friendly. The workout and laundry room are side by side and a little small.

I was in town from Los Angeles for six weeks working on a film, and this is one of the best accommodations I’ve had. Kitchens in the rooms, free laundry, gym, an honors system pantry for late night, last minute essentials, weekly maid service –which I loved since I hate being woken up or bothered by a knock on my door every morning, pet friendly hotel, outdoor grill, clean rooms with great amenities like ac/​heat, flat screen TVs, fridge, microwave, two top burners, cookware, glasses, etc. I thought the beds were comfortable, good water pressure in the showers, great closet storage, very friendly and accommodating staff. Free wifi. Great location, very close to lots of restaurants, entertainment and shopping.
The only thing I wished they had were safes in the room. That’s honestly it. Nothing was taken from me, it just gives me more peace of mind when going out. Definitely recommend this hotel, especially if you are going to be staying in one for a while.

A friend and I were trying to coordinate rooms. His family bought a room at the regular rate, but then when I tried to buy a room, they said we had to pay for two extra nights. It was either the two extra nights we didn’t need, or no room, even though they had rooms available. There are no words to describe such shady business practices. I would never stay with Candlewood again. Ever.

I am a IHG platinum member. With that said I reserved a 1king bed room. With platinum status you get free upgrades when available. Apparently it was available and they upgraded us to a king suite. When we opened the door of the room it was apparent that someone had smoked in our nonsmoking room. It was bad really bad. My fiancé and I are non smokers. Also the room was a handicap room which being non handicap makes me feel awkward. So we asked for another room but she said that would not be possible because they were sold out. She did offer us some spray and we tried to open the windows but nothing was helping. We decided to take our business else where.
With all that said front desk was very friendly and helpful.

Kind people meet the Candlewood standard, lots of places to eat are walking distance. Stay here often, safe parking and every room has a kitchen and a window that opens.
Wireless ok, not many TV channels
Update to 3 stars staff changed they are no longer kind or customer focused.