Kmart

On President’s Day, I went shopping with my son, who left my side to look for a base ball glove. After I checked out and paid for our goods, I was approached by Daniel, their surveillance intelligence guy in charge. He told me that «two of his people saw my son take a pair of headphones from the headphone dept» and asked my son to just return it, while pointing at my son’s headphones. I calmly explained to Daniel, that the headphones plugged into my son’s i-​phone was his and showed him the bite marks our puppy made on the visibly used i-​phone brand headphones. Daniel the loss prevention manager, showed me an empty, no name, generic brand headphone package and said that two of his employees saw my son pick up that specific package and put it back down/​place it in a secluded area. My son then emptied his pockets and shook out his shorts and I patted him down and of course there were no headphones apart from his, on him. I asked the surveillance/​loss prevention guy to please check his cameras and we waited for him to return. After less than 3 minutes, he returned and stated that he saw my son on the camera, but he did not see him conceal anything. He said that he just wanted to make me aware as the parent and told me to have a nice day. Being an educator that deals with deviant behavior every single day, I proceeded to question my child, who repeatedly confirmed his innocence. I left the store, physically searched my son again and unsatisfied with the way KMART’s security/​loss prevention staff accused my child, returned to question the so-​called witnesses. At first, I was told that two employees witnessed my son pick up a pack of headphones, then it boiled down to one employee in the camera room. When I questioned an actual employee who was physically stocking inventory in the electronics dept where the headphones were allegedly stolen from, she quickly stated that she never saw my son in that area. When I questioned the surveillance employee who alerted Daniel, she stated that she did not see him physically pick up the headphone package, but she saw him running down the aisle by the headphones and she saw him drop something from his hand. The story had changed from him handling the headphones to him dropping something in one of the aisles. At this point, my husband who is also my son’s father, had rushed to the store. No mention was made of the base ball mitten our son had in his hand, while coming down the aisle to meet me in check out. Again, the story changed and I was told that only the corporate office could give permission for us to see what was on the cameras. I was given an incorrect number for the corporate office and finally when I got consumer solutions dept, the issue was escalated to level 1. Even after the manager Tracey was sent an email, asking for her assistance from consumer solutions, she refused to assist (she stated that the only people who could instruct her to let us see the surveillance was the corporate office) and the issue was escalated to level 2 and supposedly sent to the district manager, who has yet to contact me. My child was racially profiled and wrongfully accused of stealing. This KMART is one of the main KMART stores I shop at almost every week, and these people see me frequently. I also work blocks away and often stop by to grab something to snack on during lunch break. For them to tag and racially profile my child and not give us as parents the decent respect/​courtesy of seeing the alleged surveillance recording, in order to get to the bottom of what really happened or did not happen, is unacceptable. Now finally and sadly, my son knows what it feels like to be discriminated against because of one’s gender, race and age. My child will no longer feel comfortable walking into any store as his privileged white friends would, thanks to KMART in North Miami Beach store 3613. Why would this Kmart refuse to show us the recording to clear our son’s name and get to the bottom of what really happened if he was not racially profiled and wrongfully accused?

Terrible. Live across the street but I totally avoid it. I’ve been there only 3 times and had a REAL bad experience every time. The last time I went was what really got me hating it. I went to find a cashier and 2 ladies were working registrars each with a customer but had there light off. I like a couple other customers asked if they were open and both said no. There was no one else working so how are they going to close the only to registrars with employees. Then a guy came and turned his light on. I asked if he was open, he said he had to wait for his computer. I asked how long it may take, ‘about 10 minutes’ he said and then he sat down. Are you kidding me, paying customers walking around and we had nowhere to pay. I’d give them 0 stars. Terrible customer service and lazy employees

Holy jeez: Kmart and Sears are surely headed for bankruptcy. Then again, staff at Walmart are just as unhelpful and incompetent. Anyway, ducked in here to kill some time and was amazed that such a third-​world facility exists in the same city as $ 40,000,000 condominiums; the wealth divide is as scary as it is pervasive.

Why is there only one star for this Kmart location in North Miami beach? First of all they have great deals and a staff that’s friendly and helps u find what u need, second the store is clean and third a really clean bathroom. That improves it and should be able to do good so this place is great

Terrible service. Outlet store with no staff around. You would think no one works here.

This Kmart is deserted. It’s a huge big box store and there were no more than 5 customers on a Friday evening. I bought deodorant for $ 5, then I saw that it was $ 3.50 at Walmart. I would rather stand in line at the Walmart 5 minutes away for half an hour than come back to this deserted wasteland.