The Preserve Apartments

I love the staff here, they truly care about their residents from what I can tell. My favorite thing about these apartments would be the gym and the pool! Hands down luxury at its best! The only complaint I have is my grandfather just got his leg amputated and we moved here because it’s down the street from him but if he wanted to visit us there is no handicap accessibility from what I see. And we live on the third floor.

I’ve been living here since August of last year never had any issues with anyone or maintenance. Staff are very nice and attentive, pools are clean and I’ve never seen them crowded, our parking location was great always got good parking to our apartment. you get what you pay for so yes it’s worth the money, I’m home all day and I’ve seen the apartments at different hours of the days so I can say it’s a quiet area and everyone minds their own. I would recommend this place to anyone!

This USED to be a great place to live. When I first moved in 2 years ago I was told that it was a great, gated community approximately 80% military, and it was okay for a while. Now things are horrible, the security guard that we were told was to walk the premises at night… haven’t seen them in about a year. The gate is always broken (what’s the point of a gated community with an open broken gate?). The children run rampant; they write on cars, ride their bikes in front of you so you can’t drive around them, climb on top of vehicles and parking structures, throw rocks, etc. We have voiced our concerns about this MANY times but nothing has been done. This place is now GHETTO. The neighbors are always loud and inconsiderate and party non stop. You can get a contact high from all of the marijuana being smoked openly all the time, from simply walking to your car. When I went on vacation our apartment was broken into and my tail light was busted, and guess what… I got a violation notice for the broken taillight for an improperly functioning vehicle. No wonder they always have great deals, it’s the only way to suck people into this hell hole.

This place is beyond done for. I have had 3 different 15-​month leases here, going on another 15-​month lease. I live in a stand alone 2 bedroom, 2 bathroom loft. Upon move in, they refused to change the carpet and it’s clear that the prior tenant over flooded the bathroom because the floorboards are withered. Also, the carpet is coming off the nails.
I haven’t had any problems with the office staff or maintenance.
But what really makes me want to leave is the quality of people that live here now. Let me indulge you on the wonderful residents of the Preserves!
Love kids? Awesome! Kids are running around all hours of the day, unsupervised, throwing rocks at patios and cars.
Feeling a little lonely? Not to worry, there are always people hanging out on their patios, belligerently drunk, and yelling colorful expletives all hours of the night.
Can’t afford EDC? Don’t worry, we’ve got you covered. The neighbors on the first floor have loud music all night long until 6am, empty beer bottles all over their patio and they regularly keep a disco ball of laser lights outside on their patio on all night long.
Do you like to believe you’re liberal and vote for the legalization of marijuana? Swing by here on a Friday or Saturday night and you’ll be able to hang around the pool with like-​minded people who have 20+ of their non-​residential friends and family smoking marijuana and blasting the latest Hip Hop music.
Do you enjoy feeling safe and knowing you live in a protected area? Awesome, they’ve got security guards walking around on their cell phones only on the weekends. Don’t see them? You can sometimes find them sitting by the pool or sitting in their car on their cell phone.
UPDATE: I contacted the office and they advised me to just continue calling the cops because there’s nothing they can really do. ¯\_(ツ)_/¯

The management staff is horrible. I was on leave (military) and had to pay my rent 1 day later. They decided to not do anything and keep the fees. The floors are paper thin, it takes forever for work orders to be taken care of, and the floor plans are just set up horribly.

The staff is so nice to get you sign the lease. We’ve had nothing but back to back problems with them. They even lost our lease and tried to charge us higher rent then what we even singed for. The front office representatives are rude as they come. They dont greet you when you walk in. They turned off our power bill while still living there. Its impossible to get a work order done. The staircase are covered in nasty bird poo. Tracks all into your house. they refuse to clean it after months of begging. Bugs cover the ground when yoy walk at night. We cant wait for our lease to be up.

It’s not a bad complex. I’ve been here 6 months never really had a bug problem. I’ve seen a total of 3 non poisons spiders. And that’s only because I left the balcony open. If you request someone to spray bug spray in your apt they will. The apartments are nice and clean. If I have a maintenance issue they fix it same day or next day and fast. I’ve never ever had a problem with the staff. If you are nice to them they are nice to you. The only staff I would change is the female security guard who is always on her phone. The walls really aren’t thin at all. I didn’t even know I had neighbors for a few months. The gym is nice and always clean. And I don’t know why that one person said rent is expensive. For a 1br it’s well under $ 700 which is dirt cheap for how big it is and location. The neighborhood isn’t bad. I’ve never once felt unsafe. The only «crime» problem we’ve experienced is someone died of old age. Overall it’s not a bad complex at all. Is it the best most prestigious apartments in all of Vegas? No but if it’s in your budget I wouldn’t go anywhere else.

Worse apartment ever. Not recommended. Giving 1 star because I have too otherwise 0. Staff is useless, don’t know anything. Bugs everywhere in and out side, we already call twice about. The apartment stinks a cigarette.

I’ve lived here over 5 years and had enough. The staff has been pretty fair to me but the quality of people that live here now and the overall maintenance of the property has gone south in the last two years. The writing on the wall for me should have been a couple years ago when the local SWAT team raided one of the units but I stuck it out. SIlly me. It’s only gotten worse. The bug problem now is really really bad.

The STAFF is HORRIBLE. They ruined my experience. I don’t understand how these people get hired. No phone etiquette whatsoever and no professionalism. Especially a girl named Socha. As soon as she picked up the phone she sounds completely irritated. My friend was going to rent here but decided not to just because the girl was so rude to her. I had a huge problem with my move-​in special because of a miscommunication with the office (I’ve heard multiple people complain about the same «special.») They raised the rent significantly. My neighbors were actually a blessing. I loved the layout. In fact, if they didn’t raise the rent I wouldn’t be leaving. I never have a problem with parking and now that it’s Summer, the bugs are coming out which is of course a turn-​off but expected. Also DO NOT rent an apt by the pool. Kids from other neighborhoods climb the gate and the pool is so loud as these kids are unattended. It’s pretty ridiculous.

Bugs are horrible here. Make sure you sign the shortest lease so you can see for yourself without getting screwed in something long term. I have had so so many crickets, roaches, 2 scorpions, 1 black widow and a few other things here and there. I was actually woken by a tickle on my neck that turned out to be a roach crawling on me while I was sleeping. They offer free pest control and you will definitely use it weekly. It seems to slow down the crickets but doesn’t help with the bigger things. The winter time is tolerable as most bugs stay dormant during the colder weather but I urge anyone to come by and follow a car in at night through the gates. Get out and just walk around at night during the summer and I guarantee you will see hundreds of crickets and roaches. Keep in mind that the apartment requires a two month notice if you are moving out so you will be stuck here for a minimum of 3 or 4 months.
Now as far as the staff goes I will say that the office has been friendly and requests have been addressed when it comes to repairs. However we have a power issue currently and it causes my power to dip and shut off all my electronics. Nothing has been done about it and no real communication has been given on the steps taken and what’s to come to fix this problem.
The apartment was very warm in the summer and even though we had the air conditioner at 68. It never felt like it was ever cool enough. Now that winter has hit the apartment is cold and you can feel major drafts in the window sills and sliding glass door. This is also why there is probably so many bugs that get in.
You honestly need to rethink moving here and when you see the word luxury just throw that term out the window seeing luxury is not laminate floors, turn dial heating/​cooling units, turn dial dishwashing machines, cheap washer/​dryers, small generic tub/​shower, regular non elongated toilets that are not in a separate water closet, low tier carpet, cheap fans, and the cheapest almost faux stainless steel appliances.
You may ask why don’t I love seeing I have lived here for a few months and the answer is I am looking to move out of state so both lease time and financial reasons are what’s holding me from telling this place to kiss my ass.

The floor plans and showrooms are fabulous. Just make sure you ask to see an actual empty suite before you sign a lease. Know exactly what you’re getting into.
I have to add that most of the management staff are professional, friendly and helpful.
Update:
1. I hate the bug problem in these places. My daughter is terrified of bugs and can’t play in her room without a cricket or cockroach ruining her day. Cockroaches creep me out! We also found a huge Black Widow!
2. The walls are paper thin. It’s not my superhero super senses. I can literally hear everything outside. And some people like to let the whole complex know they showed up. My new neighbors are nocturnal. They stomp when they walk, and I can hear dogs running around at 2AM.
3. My unit smells like cigarette smoke. I thought it would be gone by now.
4. I don’t know why it’s called luxury! Maybe because the rent is so high? Luxury prices?
5. Visitors Park anywhere they please.
6. Smokers living in the top suites throw their cigarette butts down into your balcony. My balcony is continually littered with cigarette butts from my upstairs neighbors.

This place is no luxury apartments. If you like roaches and crickets come
Live here. Kids running around knocking on
Your door screaming no adult supervision. Pool is alway full with the kids from out side or closed. The maintenance guy is lazy he does half way done work. My garbage disposal has very low power and a nasty smell. I’ve asked to have it fix/​replaced. And all I get is oh you need to fill it up with ice and that will take care of it. Walls paint is the cheapest nasty patching I think my 4yrs old can do a better paint job. My main problem roaches and crickets.

I’ve only been here since April. Let me start off by saying that it’s very appealing on the outside. During the workday no one is at the pool so it looks nice, serene and clean. That’s probably when most people come to see the apartments when they’re looking to lease so they don’t get the real taste of what it’s like.
I moved into a first floor apartment it wasn’t bad until I started noticing cockroaches everywhere the next day. I find at least two half dead ones a day. I found a huge one that was about 3 inches long yesterday. I brought it to their attention after I found a freaking scorpion next to my dining room table. Their response was «Well, you do live on the first floor so the bugs are more likely to come in. We’ll get someone to spray it next week.» I still get cockroaches on my bathroom sink I even found one on my kitchen counter so I’m pretty much keeping Lysol in business. Also, I bought my own spray and I spray outside too.
Next issue, my neighbors are beyond loud. I’ve also brought this to their attention and they were going to make a note of it. It’s currently 10:46pm and I’m listening to their loud dance music with the bass on high of course. Also, my neighbors like to bang 5 – 6 times a week so I have the pleasure of listening to everything they do around 10:30 — 11:00pm usually Monday-​Fridays. Let me tell ya he has quite the stamina because it lasts for about an hour. Usually I go to bed at 10:00 — 10:30 since they moved in it’s more like 11:45 — 12:00. Five hours of sleep is awesome… not.
The pool is ridiculously packed on the weekends because all of the kids from the area jump the fence to go swimming here. I’ve witnessed this so many times already. At the end of the day you’ll see groups of kids walking back to the neighborhood outside the apt complex.
Gym is actually nice. I’m completely happy with it, I think it’s because they make you put a $ 25 refundable deposit for a gym key so not many people want to pay for it so it’s more for the people that actually want to work out.
Parking is hell where I’m located. I don’t care what time of day it is I can’t find parking near my apartment so I’m usually parked two buildings over.
I can’t wait to get out of this place. Save yourself the trouble and look at some other apartments.

I have lived here for almost five years now. At first it was great, all my neighbors were mostly military from nellis. My first year living here some Air Force guy hit my car then knocked on all the doors in our building to find me to pay for it. However after three years it started to decline a lot and I don’t see that happening now with the people living here. Things just got ghetto and I’m glad that I’m a firm believer in carrying a firearm at all times. Plus the two airforce guys down stairs complain about our music in 5 in the afternoon. Really? I can under stand if it was like 9pm or later and if it was from our large speakers instead of our tiny Bluetooth speakers that we use with our phones. Lol. Okay, Let’s get down to the pros and cons of the place.
PRO:
1. It’s gated apartment complex which adds a little bit of security.
2. The repair guys respond within 48hours or so. Not bad.
3. Two pools with a bar area for parties and a nice spot to relax with a gas fire place.
4. A small gym
5. Gas grills located around the complex
6. Looks nice from the outside.
7. Has stands with doggie bags around the grassy areas
8. close to smiths, Home Depot, dottys, jack in the box, in and out, costco isn’t too far away, and a few parks not that far away as well.
9. Dinner party’s and ice cream parties hosted and paid for by the complex.
CON:
1. Neighbors are getting very ghetto and they don’t look after their kids. They run around every where and I’m scared I might run a kid over one day. We had a baby shower at the pool and some random guy tried to get into a fight with us. Basically a lot of rude people live here now.
2. The repair guys are lazy to do anything major in the repairs aspect and just mark it off telling you don’t worry it’s fine we’ll make sure your not charged for it. The building is just settling. I now live with a giant crack across my wall that looks like it’s going to come down.
3. The main pool looks kind of gross because it hasn’t been scrubbed clean in a long time. The second pool that my family and friends that come over has named the ghetto pool is disgusting. Trash is every where there, every time I walk my dog I see empty beer bottles and 40’s lol
4. The gym has most things but is very limited on their equipment. Wished it had better machines for core workouts.
5. Every time I renew my lease the price gets higher and higher.
6. No one picks up after their dog so their is dog **** every where even though you have doggie bag place around the place for free.
7. Had a very rude encounter with one of the office managers. I’ve been using the same phone number to contact the office for five years every month to get a quote on my rent and water bill. one day it wasn’t working. so I went into the office and ask if the number has changed and the manager said no. So I showed her the phone number, she was stubborn, and kept telling me no that’s not our number then gave me a look that basically said your stupid. Few weeks latter I called using the same number I have been using and like magic it worked and I still use that same number to call the office when I need it. That was just very shady.
My recommendation is find some where else to live first. I know I am looking for some place a little nicer to live now. This place was just a really nice place to live in the beginning but has declined a lot. You do see a lot of eviction stickers on doors too lol.

Terrible customer service, the office staff think they are doing you favors. Never call to let you know your packages are upfront. I feel bad for the maintenance staff they are always the last to know about problems. Second pool is always dirty, one time I found a drowned mouse.

Hmmmm I thought reviews couldn’t be taken down. Avoid this place like the plague management is a bunch of morons, you constantly walk in on drug deals happening in the stairwells, groups of guys on the sidewalks blatantly smoking dope and even though It takes me 3 – 4 mins to walk to the front office it took mgmt 52 mins to get here with the golf cart. Girlfriend came over and said guy was out front with his hands down his shorts and sure enough I look out and he is going to town and again when mgmt finally showed up 45 mins later he was gone. The noise is unbearable ppl in stairwells screaming at all hours loud music people arguing about smoking dope and mgmt refuses to do anything about it saying it’s a police matter but when you call the cops they tell you if they can’t hear it from the outside theirs nothing they can do. They will keep raising your rent but get nothing in return! Stay away from this place!!!

These apartments look very nice, they are gorgeous from outside. It’s whats inside to be weary of. Rent is VERY high first off. I’m paying a pretty penny for a 1-​bedroom unit, for what I am paying I could damn-​near live in a house. Oh, and after you get your unit price, you are forced to buy their renter’s insurance either $ 11 – 16 more on top of the high rent. Then the water bill, (no, water is not included in the already high rent) you pay for the water usage you actually use (like showers, dishes, etc.) but the sewer and trash portions are divided between everyone in your building. Your water bill ends up being $ 50 – 60. That’s INSANE, I paid a smaller water bill in a 4-​bedroom, 2-​bath house. The units are built so cheap it’s laughable. The windows are not sealed properly, you will always have sand and dust in your home. The door is weak and thin, and also not sealed properly. The walls are paper thin, you can hear EVERYTHING in your neighbors unit, and I mean EVERYTHING from walking, stomping, TV’s, sex, music, etc. My upstairs neighbor walks around like a troll and stomps constantly, my whole house shakes when she walks, and she never stops, ever. The apartments are clean, sure, but that doesn’t stop the bug problem, even though they spray bi-​weekly, I believe. The parking is horrible. Good luck finding a parking space outside your unit, as ignorant people have all their guests park in the resident parking areas. I usually have to park clear across the apartments to be able to secure a spot. Management says they keep up on resident parking areas, but I have yet to see any action against it. Think twice before you move here, you can pay less elsewhere and most likely have water included in your rent, and a better built home. These apartments were made to fool people into thinking they are luxury, but they just look that way from the outside.

These apartments are advertised as luxury but don’t be fooled. The models look great and the grounds look great when you first visit — but DO NOT SIGN A LEASE UNTIL YOU SEE THE ACTUAL UNIT YOU ARE GETTING !!! I am stuck for just a few more months with a disgusting unit. I complained about the smell when I did my walk through and they said they would take care of it but all they did was come in and spray something that smelled even worse than the dog urine in the carpet. I got a black light to check where the urine spots were (animal urine glows under black light) and the odor was coming from and found that the bedroom lights up like a Christmas tree. I have also spent all my free time over the last month cleaning. They do not professionally clean anything before someone moves in — nothing was washed down — the cabinets had food and stains all over them, the blinds had food and dust all over them and there is also a leak in the sink disposer and it doesn’t work properly. One of the cabinet drawers was also busted and the rail was placed inside the drawer. When I had to be persistent about the carpet issues I was given attitude about it — believe it or not the person I talked to basically told me that I would get used to the smell. They did touch up the paint but the paint job was awful — they did not tape off anything and there are paint smears on the carpets and window frames. They did not wipe down the baseboards and just painted over the dust and grime. The doors have paint drips all over them too. I am paying over $ 800 a month for a one bedroom and for that kind of price I expect at least cleanliness. I am going to try one more time to get the carpet issue resolved…

The apartments are very nice and clean. The pool is amazing!!! There are two pools at the apartments and a hot tub. There is a closed area for grilling and chairs and umbrella’s.