Roto Rooter

Rotor Rooter did a GREAT job where Cool Air Now could not.
This started out as a complaint against Cool Air Now, so a lot of what is written below reflects my negative experience with Cool Air Now. Nonetheless, because I want to recognize Rotor Rooter for a job well done, here’s my story:
On Tuesday, July 28, 2015, Cool Air Now sent out a plumber to unclog my drain; he did not. Instead he/​Cool Air Now charged me $ 200, and then told me that I would have to pay an additional $ 725 (total: $ 925) for the plumber to Hydrojet it, because the snake the plumber used would not do the job. Either they were trying to scam me of an additional $ 725 or they employ incompetent plumbers, because three day later Rotor Rooter cleaned it out with a snake and charged me $ 235. Cool Air Now’s management would not reimburse me one penny, or have the courtesy to talk to me about this problem.
Representing Cool Air Now. I dealt with Michelle and Yessie over the phone @ (702) 410 – 673, and spoke to the plumber as well.
Representing Roto Rooter. I dealt with Viranda over the phone @ (702) 646‑7501. I also spoke to the plumber, Francisco. Buy the way, Francisco guaranteed me BEFORE DOING ANY WORK that he could UNCLOG IT WITH A SNAKE, and if he could not, he would not charge me one penny.
Cool Air Now came out on Tuesday, July 28, 2015 and Rotor Rooter came out on Friday July 31, 2015 to my place at 5541 Big Sea Street, Las Vegas NV 89 110.
This is not an advertisement for Rotor Rooter. I am Rogers Eugene Shellman, owner of the home at the address listed above since January 1990, and this is my statement of my experience with Cool Air Now and Rotor Rooter.
Thank you for taking the time to read my post.

Horrible. I should have checked Unilocal first. Called them today based off of google reviews. Showed up on time and fit me into their schedule quickly. When the plumber arrived to fix my garbage disposal which had a nail lodged in it, he told me that he would have to charge me 154.95 to «try» to remove it and that if he couldn’t i would have to pay $ 400.00 to replace the unit. My house is six months old, the disposal is brand new. So I said ok… there’s no reason he shouldn’t have the tools to remove a lodged screw right? This is basic… I’m sure we aren’t the only ones that have gotten something stuck in the disposal. So anyways, he starts looking at it and then tells me the grinding noise is rust on the bottom of the disposal. I quickly told him No, I’ve seen the screw it’s not rust. After insisting it was there he finally found out. He tinkered with it for about 20 minutes, asked me for a clothes hanger! And then told me couldn’t remove it and I would need to pay 400.00. Wtf?!? So then I was like well then take the whole garbage disposal apart and you should be able to get the screw regardless of the seal since now we went from removing a screw to replacing a unit. He refuses and says it’s too much work. Omfg. This he asks me if I want to buy a new unit for 423.00 and some change with military discount (since obviously I was in my uniform still). I said F no. I think Next time I call a plumber it won’t be from this D team company. What a joke! It’s a SCREW, and your technicians are lazy and il-​equipped. Luckily he didn’t charge me for this half assed effort, atleast I don’t think so. We will see if a bill arrives in the mail with my name on it. DO NOT CALL THESE GUYS.

Our downstairs toilet wasn’t flushing properly and we contacted Roto-​Rooter, whose technician charged $ 149.00 to snake the line and conclude that the toilet should be replaced due to «poor design». We knew the company was questionable, once the technician advised us to purchase a new toilet and provided an estimate of $ 300+ to install the toilet, but that he could give us a «deal» and install it for $ 250.00.
We immediately contacted another plumber, who quoted a more reasonable toilet installation price of $ 90.00. He came out to my home and demonstrated that the issue was related to main drain line, not the toilet. After correcting the issue, he only charged us a total of $ 100, which is more than reasonable considering his honesty, professionalism, and the fact that we were able to save money by returning the toilet we purchased. Our toilet now works without any issues and it’s all thanks to Arturo the Plumber — (702) 569‑7035. Highly recommend him for any plumbing work.

We had a water line leak, where the driveway had to be torn up. Louie charged us $ 145 to tell us that. We were waiting for him to get back with us with job estimate, which ended up over a week. We called office and asked Mgr to return our call… nothing. I would NOT recommed them for anything but cleaning drains!!! They lost a $ 4,000 job.
Precision Plumbing (702) 253‑6363 was who we went with and they did a wonderful job in 2 days. Highly recommend these guys.
Customer in Shadow Run Subdivision, Henderson, NV