Pizza Hut

My pizza was delivered on Sunday night at around 6:05 pm June 16^th. The pizza delivery boy was super friendly and personable, but the pizza was mediocre. I only have two stars because one of my pizzas was suppose to have mushrooms on only half of the pizza and they put it on the whole pizza so my little brother couldn’t eat that one. They were very scarce with the toppings all together. I also requested for my wings to be all flats. I put it in the special requests two times and they still didn’t care to listen to my request. I paid $ 30 plus tipped the delivery guy, like I always do, and a delivery fee, so I expect to get what I ordered.

I was not happy with the service.
It’s a long story… But you should get what you ordered and not a $ 8.00 credit!
Seriously They were over half an hour late after a screwup. They could have given a credit a free pizza at least. We were done with most of it and waiting that long or them to come back!!!
Poor recovery
I love the pizza and it was good. But time to look for another store!

They could never get my order right. Even after I would call the manager, they would still keep messing up my order. Last time we went I had to wait an additional 30 – 40 minutes after the due time. Pizza was always rubbery and never cut right. Never going back to Pizza Hut. Customer service is a joke.

Once again, worst Pizza Hut in North Las Vegas, besides MLK/​Alexander. My office ordered from this rotten place last week, they showed up an hour and a half late and were unprofessional! So we decided to give them another shot & ordered for pickup, my order was still NOT ready. The manager had nothing to say nor was she even concerned about us as customers. If I could give them 0 out of 5 stars I would

Received our pizzas just fine but no marinara for the breadsticks. Asked the delivery guy if he had forgot it in his vehicle, he didn’t but told us he would be back with it shortly. Waited over an hour and still nothing. Called them and asked what was going on and they gave attitude and said they were sending it and hung up. Very rude. Shouldn’t have forgotten it in the first place but the rudeness was entirely unnecessary. Thank you to the guy that delivered it though, at least he was polite.

Every time we order from here it’s never done on time!!! I can see why they only have 1 star! The customer service is horrible!!! My husband is there right now and still waiting on our pizza to be done and he told the cashier that it’s never don’t at the time it says it will be and the cashier response was «Ok». Not «I’m sorry sir we will get it out as soon as we can»!!!

Pizza came 15 mins late and the breadsticks were chewy like rubber
guy-«Total is 30.08»
Me-«Did you bring red pepper and parmesan?»
guy-«no»
Gives $ 27 closes door
I specifically asked for ranch, red pepper, and parm cheese and these hoes couldn’t even come through for me how the fuck you gonna charge me for ranch and not bring it and how the fuck am I supposed to eat mah wings? God dammit Pizza Hut take this L

Ordered on the mobile app, and the pizza arrived, lukewarm, 37 minutes after the estimated time (1 hour 47 minutes total). Tried to call to check up on the order, no one picked up (twice). Seasoning I ordered on the crust was not present. Delivery guy was courteous, first thing he said was to apologize for taking so long; he got a tip. At this point, especially after reading the other reviews, I’m blaming management.
I’ve received much quicker delivery from the store at 10 420 W Cheyenne when I order at a friend’s house, and that Pizza Hut will continue to get my business. The only reason I ordered Pizza Hut at home tonight, rather than Rosati’s, was the convenience of the mobile app. Next time I’ll call Rosati’s, where someone will actually answer the phone, and have a better pizza delivered hot and prompt.

I used to be a very loyal customer here but something has changes, I don’t know if its management or something but they used to be very good. The past few time I’ve ordered they are very nice on the phone and delivering BUT my food shows up late and cold … I live right around the corner you can walk and the pizza should still be hot. So I most definitely call and tell them about what is going on … Today I was going to order because I should have had a 20 $ credit the lady argued with me for like 5 mins with the end result being she gave me my 20 $ credit and was told I’ll never get credit again because I have gotten to much in the passed … REMIND YOU I live walking distance it shouldn’t be late or cold!!! So I told her no never mind I don’t want the pizza and I will not be ordering pizza from them any longer … I love pizza hut but till they get their crap together and go back to how they used to be I’m no longer a customer here at this location!!!

Don’t go here unless you like cold pizza and slow service. The crust is dried out and nasty and breadsticks are hard and flavorless. We have ordered from here a few times since they deliver to our apt but they are always late, pizza is always cold, and it’s gross. I’m glad we’re moving to Henderson closer to a better Pizza Hut.

Just ordered 2 medium pizzas I WILL NEVER ORDER FROM PIZZA HUT AGAIN. No words needed see pictures attached of a MEDIUM pizza! It’s literally the size of a personal pan, it was sliding around in the box! Just ridiculous!

Delivery is spot on but unfortunately the chicken and spinach pizza didn’t look appealing. The spinach appeared dumped on the pizza after the the baking process, looks tacky. I don’t usually order pizza hut pizza but it’s close to my house. I was hoping that I wouldn’t be disappointed like previous times I’ve ordered their pizza. It seems worth traveling to find good pizza which I will be doing from now on.

I no longer will ever been going to this Pizza Hit again. I ordered my pizza and they said it’ll be done around 10:15. Okay great. We order wings, bread sticks and a large cheese pizza. We get there to pick up order. Wasn’t even done. I was standing at the front and a guy named Alex (older gentleman) looked at me a couple times and didn’t even come to help. Totally ignored me. It happened about 4 times all from different people. So I was getting really annoyed. We waited for another 20 minutes before our pizza was even done. The lady who helped was a total waste of time. She has no idea what to do. So I paid finally for my pizza. Left. Got home and the pizza was just terrible it was cold the crust tasted like crap and the bread stick were absolutely disgusting. Never will I ever be going to this Pizza Hut again. Every time it has been a horrible experience.

The worse place to order pizza! Ordered pizza online and took an hour ½ to get here. When the pizza got here it was cold! I called Pizza Hut and it took them forever to answer! This place deserves «0» stars!

Pizza and wings are always great here. Delivery is prompt and all staff I’ve dealt with have been polite and happy. The one time a mistake was made they fixed it and then some with no problem. Great staff great pizza great great wings great for the family!

I was happy with this place. I had bariatric surgery and can’t eat bread but really wanted pizza. I called them and asked if they could make a crustless pizza. They seemed a little confused but were willing to try. They put the toppings, sauce and cheese in a tin pan and sent it through the oven. It melted the cheese and gave me a good pizza taste. I appreciated their willingness to meet my needs and would go back.

Terrible location! I’ve ordered 3 times now and they either did not have what I ordered or (this past time) did not deliver the pizza AT ALL. I will not reattempt ordering from here.

Ordered on line @ 6:20pm (pizza, wings and cinnamon sticks desert), delivery time was for 7:20pm. 7:38pm no delivery. Called this store, sent directly to recording on hold. About 28 min later someone picks up. Girl rude, insisted I had no order cause she couldn’t find it under my name. Offered to give her on-​line confirmation #, she says no, no, no, what’s your #. She finds order under my # tells me to hold on she’s going to find out what’s going on w/​my order. She comes back on & says my order has been delivered. I explain that I didn’t get my order & that I ordered w/​a credit card, did someone sign for it. She says yes. long story short, they delivered it to apt above, didn’t even ask for ID/​credit card. Just let person sign and left. Manager said she apologizes & will credit my account and re-​deliver order. It’s now 10:03pm & still no pizza. On hold w/​store at this moment going on 22 minutes. Manager says she can’t do anything & that I would have to speak to General Manager. My son has fallen asleep, and I’m not happy.
Notations on email confirmation:
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature.
***Note: driver never asked for credit card let alone an ID.
Please Note: The Estimated Time listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call your Pizza Hut restaurant directly.
**REALLY??? 1ST CALL TOTAL OF 39 MINUTES AND 4 SECONDS
THIS CALLED (I’M STILL ON HOLD), GOING ON 32 MINUTES & 40 SECONDS!!!
LOCATION CLOSES @ 11PM!!!
Got 1 star because I had to pick a star rating. Deserves «0» star!!!
Update:
It’s now 11pm when business hour closes. Continued to stay on hold up until closing which I’ve stayed on hold for 1 hour 17 minutes & 34 seconds. Never answered! Never got my pizza order re-​delivered! & my son never got to eat his pizza either!!!
Oh and earlier when on phone w/​manager and she said they’ll re-​deliver my order I asked how long is it going to be, she replied whenever they have a driver available. Guess there wasn’t any available, huh. RIDICULOUS!!!

I have ordered from this location many times over the years and now I am refusing to order from them because every time I order from this location the pizza shows up not fully cook and I’m not a fan of soggy, wet pizza i have to cook it longer myself so that it is not just raw dough and the last two times I ended up getting sick

Walked in at 9:40pm to order a 14pc crispy bone-​in wings with honey bbq and a large hawaiian/​peperoni pizza. As I completed my order I noticed someone sitting in the corner waiting for their order, person #1, and someone walking into the restaurant to pick-​up an order, person #2.
I waited outside for 23 minutes as I was quoted 15 – 20 minutes. I walked inside the restaurant and noticed person #1 and #2 still waiting, but person #2 was at the cashier table. Person #2 seemed unhappy as the order of wings was incorrect. The manager came out and issued a discount, person #2 paid and left. Person #1 finally got their order and was given a liter of Sierra Mist for waiting then left.
I was asked for my name when the cashier noticed me. She pulled out the pizza I had ordered and looked confused as I continued to wait so I asked for my wings. She ran to the back and asked that I wait 4 minutes as they completed my order.
As I continue to wait another person walked into the restaurant, person #3, and receives their pizza. At the same time one of the cooks came out and converses with person #3. The cook asks the cashier if she was ‘really’ going to make them pay for it. Person #3 was eventually given a discount for whatever reason as I continued to wait, person #3 left.
My order of wings finally came out but it was incorrect, 8pc bone-​in mild? The cashier returned to the kitchen and asked If I’d like a liter of Sierra Mist. Instead I asked for the manager which took some time too. I demanded a refund of my money because I had to wait up to 40 minutes for an incomplete order. The manager didn’t hesitate, but she asked the cashier for her ‘tail’ after this. I did not need to know how the cashier was going to be disciplined which I thought was very unprofessional. I walked out and went to another restaurant next door, 20 paces away, got my food in less than 9 minutes!
Not the cashiers, nor cook’s fault. Simply no management, the place is pretty much being runned by the teenage employees.