Joe Janet – State Farm Insurance Agent

Joe has been my insurance agent sine he first opened his office in my neighborhood. His office staff has always been fantastic. Back in 2002, After being involved in my first ever car accident the staff in joe’s office handled everything for me. They arranged for a tow truck to take my car away. They even set up which repair facility would handle the repairs. Since my policy has car rental they had Hertz come and pick me up at home so we could take car of my car rental. I was so shook up from being in an accident, I was so thankful for Joe’s office staff who stepped right up and took care of everything for me. «I would highly recommend Joe Janet to be your State Farm agent»

I have NEVER had the personal service as I have had with this specific insurance agency. They have made ALL of my insurance needs a cake walk. The costs are low for the maximum amount of insurance without any hassle. I would highly recommend Joe Janet State Farm and his Entire Staff for any insurance needs. This particular Insurance Agency has always given the benefit of the doubt concerning any of my questions regarding services that are available. Their costs are low and their coverage is more than adequate. Way more than adequate. They continually attempt to save me money on all services rendered, to give me the very lowest possible prices. I am a late stage cancer patient, and they have also been very understanding with me when I have memory issues. They update me on a regular basis to allow me information should something change, in order to give me the very best possible coverage. I am amazed at the service and the amazing staff that is available to me from a mere phone call. They ALWAYS keep me well informed of any new services that are available to myself or my family. I have no intentions of ever switching to any other company. Joe Janet State Farm has me covered! I also LOVE the entire Staff!!!

I called a few times to talk to Joe and I had to talk to one of his assistants. I was given wrong answer when I asked the same answer. I drove in today to talk to Joe in person because I thought the answer was wrong. When I talked to his assistant and I asked to talk to Joe who was not on the phone at the time, she said she can help me. I received another answer from the same question. I was stunned and I asked to speak to Joe. She tells me that Joe is on the phone. I was upset and in pain with the car accident. If Joe is unavaible to his customers then I cand find another agent. I miss my previous agent back in Illinois. She was able to take a two minute from her customer. I always had Country Financial and I was hesitant to sign up with State. I might go with another agent and I don’t care if I have to pay more. First accident ever and then you find out what type of agency you are dealing with. I’m not impressed with the agency. I

I am very dissatisfied. I have automatic withdrawal from my account every month. And the one time is doesn’t work I get a notice for cancellation? Seriously. I couldn’t even get a call first. And to top it off I just added a new car to my insurance and they told me one price and when I get my bill it’s 20 $ more than what I was told.

Joe Janet and his staff have been incredibly responsive to all my requests, and have dealt with me signing up for business insurances as well as personal insurances with ease. There are thorough, quick and pleasant to deal with. They have a top-​tier financial rating and are competitively priced even with companies that have a lower rated financial backing. Great insurance through great people, I highly recommend this office.

I work for a real estate office that requires renters to have renters insurance with our company listed as an interested party. I have to call agents often to get the management company added and it is usually a hassle. This is the first time it was completely pain free, no questions asked, I wasn’t bothering them or wasting their time and I received the corrected documents within the hour. Whoever answered the phone was extremely professional and pleasant. Thank you for your help from one professional to another!

Wow, if a month after reading my review is immediate then I guess you did. I do find it interesting that you left that part out.
Your actual response:
«Thanks for the feedback even though it’s not the type we like. I just saw this review for the first time one month ago. I am very sorry about your experience. Please contact me so I can get additional information from you on how to better serve our clients.
Thanks, Joe»
I haven’t responded because in the past 2 weeks (which is how long its been since you replied) I severly injured my knee and have had a couple of family members in the hospital. So I appologize if responding to your SLOW (NOT immediate) response has not been my top priority. Besides according my conversation with you personally, back at the time of the incident, we had to do what we had to do. So we did. What’s done is done and I don’t see how there is anything more you can do to resolve this problem. Therefore I wrote my review.
I’m not saying anything about any other offices in Vegas or about any other clients. I am only speaking about the experience we had with your office specifically. Maybe and hopefully (for the sake of your other clients) we are an isolated case. Or maybe I am just the first to speak up. You should be disturbed, maybe it will make you think about your future transactions. Either way, what’s done is done and can’t be undone at this time. Hopefully you will try to improve.