Desert Vision & Eye Care

Best experience here yet, and I have been coming for years. My annual appointment took longer than usual, but that’s just because the doctor was so thorough. She took the time to explain everything she was doing, and discuss any issues I was having. The entire experience was smooth and pleasant.
When I went to check out and schedule a follow up appointment for my contact fitting, there was an issue with my insurance (when isn’t there). The staff was very pleasant and helpful with the issue, taking the time to figure out what was wrong, even though they were extremely busy with the phone, people in the waiting room, and training a new person.
After the negative reviews I have read, especially about the office staff, I had to make sure I weighed in. I have been going there for years, and this is the best experience yet. Before I would go just because of the proximity to my home, but after todays visit I would return because of how pleasant the staff was, and how well I was treated overall throughout my visit.

Took a month to receive. Took a month to tell me that my glasses frame was broken. Wasn’t compensated.

Came in for a comprehensive exam. The office staff was friendly enough, I didn’t have to wait long, and I actually really liked the doctor. It all started out well enough, until I paid for my exam… and they wouldn’t release my prescription. They said they had to order me a trial pair of contact lenses first, and then I had to come back in for a contact lens fitting, which was going to cost me… wait for it… 166 dollars, but «with my insurance it would only be $ 106.» WHAT?! I thought this was ridiculous, so I left and decided to find another provider who would do a cheaper fitting. Come to find out, the fact that they wouldn’t release my prescription after I paid for my exam is actually ILLEGAL according to FTC guidelines. I went to another provider for the contact lens exam, and Desert Vision would not release my prescription to them, either. I guess they thought I would just come running back to them with flowers. These people are all smoke and mirrors, and they know that the average consumer does not question as much as they should. DO NOT GO HERE!

I’m a brand new customer and the service isn’t like any other doctors office I’ve been to, you must visit multiple times to get your contacts ordered. I of course didn’t realize this so when I camepm in today to pick up my prescription after testing out my new contacts prior to ordering, the front attendant was harsh as if I offended her for breaking the system and just stopping in to pick it up. I’m now waiting for the doctor to see if I can get his permission to get my prescription.
Last time I was here it took 1.5 hours to get in to see the doctor after my appointment time. Beware, after coming in today it seems to be the same.
Please have your staff go through customer service training. Their tuff guy guard shouldn’t be on unless someone is yelling at them.

Should have known that this was not the right place to do business with when the front office argued with me about insurance. I proved them wrong. Then the doctor blotched my prescription for glasses and when I returned for a fix, he wanted to get paid again. Do yourself a favor and go to another practice. I did.

DO NOT set yourself up for the biggest disappointment of your life. They have the most unprofessional staff (Debbie) the office coordinator or whatever she is has no concept or cares about any client that walks through those doors. She is rude mean and makes assumptions never gives a call back after repeatedly requesting a follow up. The glasses are never on time expect to wait at least a month to get them if they are the ones you picked. My daughter got a floor sample no discount by the way on the frames because they are on backorder who does that you ask? This ghetto office they should reconsider the staff and the way they do business they have lost mine for sure and everyone that I come in contact with will know this place is a nightmare…

Finally swallowed my pride and decided to get my eyes checked and get bifocals. I came in and the receptionist Jasmine was trying on the newest glasses that had come in and I had to wait for her to finish admiring herself in the newest style. She was nice but I got the feeling I had interrupted her and she needed to get back to her trying on more glasses. There was a half empty bottle of water on the counter left by someone else and I pointed it out to her.
Waited quite awhile in the waiting room and finally called back. The Doctor had a air of snob on him and before even examining my eyes told me the allergy meds I was taken and prescribed by my allergist were unneeded and that I only had seasonal allergies and should just take Benedryl. After my exam he commented I do have allergens in my eyes and prescribed drops. HUH??? My eyes were dilated and I was told to go look at the glasses and was constantly steered towards the high price frames. While looking at frames the office manager, Debi, commented on the color of my hair and left a client to grab her cell phone and show me a picture of her «baby’s» hair. Very pretty teen with very over processed orange hair. The client she left kept shooting me dirty looks and Debi kept showing me pix after pix waiting for my approval. Jasmine was still trying on new frames. 30 minutes later I was finally called back to be seen and when I asked about a script for the multi vision contact lenses I have worn in the past he said I was not a good candidate for contacts due to my allergies but would give me a script.
Picked up my contacts, they are only single vision and not for astigmatism that I have had since 19. Seems that has disappeared while seeing this Doctor. Picked out my frames and the Optician filled out the paperwork and said she would call when they were in.
A week later I cam into pick up my frames and the Optician filled my frames with single vision lenses not bifocals. I enquired on getting bifocals but was told I would have to pay an additional $ 160 for no line ones. I asked for a refund and was told to speak to Debi on Monday.
After two days of calling I was told that they would not refund the money I paid because they filled the script. Even tho it was the employees mistake.
I plan on heading to small claims court on this issue.

My wife has been seeing Dr. Mazzula for several years at this location 7 years or so. She absolutely loved him as a doctor and has referred many people over the years. Unfortunately, the office staff over the last year has gone down the drain. The girls are rude, unhelpful, and don’t treat customers as they should be treated. I was very surprised to see the only other Unilocal here comment positively on the staff. The interactions over the last couple months with them have been borderline criminal in their practices. Holding insurance claims as ransom and refusing to release the claims and making it as difficult as possible to transfer scripts to a cheaper provider. We had to get our insurance provider involved and delayed things for two weeks. In the end our insurance waived the hold because the staff wouldnt help us or them. Because of this we will need to find a new Dr. which is a shame because we have always been fond of our eye doc.

Worst place ever. The wait time is inexcusable. Appointment at 11:30 still in the office at 1:13. Only two people in front of us. Totally crazy and wrong.

I have been a patient here for a year and I used to see Dr. Ngo, who was very patient and I never felt like he rushed me during the exam. Yesterday, I learned that he left and went back to San Jose, so I was seen by a different doc, Dr. Ha– he was like a typical doctor you would expect. Super pushy and he seemed easily angered and a little snub. I was a little annoyed of him as he seemed to want to quickly get me out of the exam room to see the next patient while my eyes were getting dilated.
SO you may ask– why the four stars?
Because the front desk staff is super helpful and awesome! Jasmine was friendly, talked to me about money saving options of getting contacts for the whole year. I told her that I had lost my favorite rayban glasses and wanted to order similar (they didn’t have any raybans in stock when I was there yesterday) and she told me that there would be a delivery of them during the week so I could stop by.
I ended up reordering the same ones I had lost, because they were my favorite ones, and she mentioned to me I could pick up both my contacts and glasses next week.
Debbie, was the one I talked to about my frames, she was very helpful, patient and recommended an anti-​glare tint on my lenses and she was friendly and wrote down how much it would cost when I pick up both my glasses and contacts.
I was very satisfied and happy when I left because of the two.