Robertson Honda

They make me feel invisible when i come in for service. They always choose to assist the older adults first even though i came in first. Im 22 years old but look 16, so don’t judge a book by its cover.

Hamlet Iskandaryan was honest, up front, and friendly. I had a great experience with no shadiness! Always a plus. Thank you!

I had an awesome experience with Robertson Honda from the moment I first got in contact with them to the time I drove off the lot with my new purchase. They were extremely helpful and friendly, and worked very hard to get me the best deal possible on just the kind of car I was looking for. I highly, highly recommend them.
I also want to specifically thank Ricardo Trajano for all his help and hard work that he put in to making sure I had a great experience. Thanks again, Ricardo, and if I ever need to buy a new car again in the future, I will absolutely be going here.

Everyone knows how difficult it is to buy a new car.
All the people and haggling and hassling is always a headache.
I can honestly say from the bottom of my heart that the experience I received from robertson Honda is like no other.
From the receptionist ilene, to Ricardo the product specialist, to Louie the sale manager, it was all great individuals who valued my time and treated me like a friend not a customer.
Especially Ricardo Trajano the product specialist. I wish everyone who had to deal with a representative who is handling any type of process could be helped by a Ricardo Trajano. Not only a great rep for Honda Robertson but also a great individual.
Go here to look at the inventory, and see what they can do for you. It won’t be a waste of time. It will probably work out for the best.

I was originally looking at used cars from private sellers and various used car lots then i called robertson honda and they were really nice on the phone and after looking at reviews and saw they had an amazing reputation and hassle/​haggle free buying i was very tempted to come by.
Another thing i should mention i love hondas/​acuras I have had 3 integras and 2 civics and have driven my friends as well and I have always had a fond appreciation for these cars there really is no settling when it comes to honda/​acura they will last forever and treat you right. Plus they are damn sexy especially the way you can mod them out.
So back to the car lot i met J. P Morales who was the most helpful and honest representative he showed me all of the civics i was interested in and I asked him many questions which he truthfully answered and helped make my decision. I found the perfect 4 door 2015 Honda Civic black with limo tint that i could not leave behind especially after the test drive. It was sitting in the front of the railway in prime positioning and i knew it wouldnt last if i didnt take it. They knocked off $ 800 even without me saying anything about it and now im financing this amazing car in which im thrilled to drive everyday.
Thank you again J. P you made my car buying experience worthwhile I would recommend Robertson Honda to all my friends and anyone interested in purchasing i believe this is how all dealerships should be.

If I could give the service department more stars, I would.
Ask for Raul Jiménez. He will deliver superior customer service and hook it up with a great price. He’s the best of the best in the service department! He gets an A+ from me!
I bought my SUV in northern CA and did my research as to dealerships in southern CA for the maintenance. I went with Robertson Honda because of its reputation. I wasn’t disappointed.
The waiting room is nice and clean, organized.
Two thumbs up. Fantastic experience.

My issue has been resolved thanks to the customer support!

¹⁄₂₅ Here’s my UPDATE to review below. I have gotten a response from Robertson Honda and i truly appreciate them reaching out to me. I am not changing my rating until after this whole thing is resolved. They are going to re-​inspect the vehicle when the DIstrict Rep comes back again. i don’t know much about automotives, but it seems that in fact it is difficult to determine if a paint job is «factory» or not, so i may still have a chance at getting some financial assistance with the repair.
ORIGINAL POST ¹⁄₂₂:
Well, I am upset that I bought my used 2012 Honda from Robertson in late 2014 and now the paint is peeling off in large area on the fender, next to the hood. The metal underneath is completely exposed. I took it in for the Honda District Rep (at this same dealership where I bought the car, less than 2 years ago) to examine and see if they will help me out to fix the problem area, since its a rather new Honda and I purchased it from their dealership after all. (Paint is also peeling off the rear bumper)
I just found out that they will not help me out because they say it is not factory paint on that part of the car. I bought the car from THEM! I suppose they can sell me a Honda with less than 30,000 miles on it without a factory paint job on it (I, of course, had no idea there was any issues with the paint job when I bought the used car. I’m only told what a great car it is, etc etc) and then when I expect them to help me fix the problem, I am on my own. All i can do now is complain on Unilocal and pull out my wallet to go pay hundreds for the repair elsewhere. Thanks Robertson Honda!
Everyone was perfectly nice to me, and its very professional in the service dept. It’s just that I feel ripped off. I was sold a car with a crummy paint job. And isn’t it funny how there are all kinds of HONDA PAINT RECALLS when i search the web, but somehow my car is my problem.

Honestly, I would give more stars if I could. I moved to LA from NY the night before I went in to lease a car, and was so petrified of what the experience would be like (never having leased a car before). Hamlet was SO amazing. He showed me the car, gave me a fun and thorough test drive, and was just so sweet. I returned later that night to do the paperwork, and he made it as easy and seamless as possible. I really felt like he was on my side and trying to get me the best deal possible. Dexter over in finance was also incredibly helpful and patient with me, while I made long phone calls (on Hamlets phone, which he offered because mine was dying). I felt so comfortable with everyone, and another worker, Barry, even drove me home in my new Honda Fit because my insurance didn’t start until midnight. And he wouldn’t even take my money for an Über back to Honda!
I also want to add that when I went in the next day to add a little package for my car, and ask a question, I was greeted with a hug from Hamlet, and smiling faces from everyone, despite the fact that I was there for probably 5 hours the day before (because I was busy making phone calls to my dad, etc). I feel like I’ve started a lasting relationship with this team.
Overall, I would definitely recommend this Honda to anyone. Their transparent service, patience, and comfort make me glad I didn’t go with anyone else!

This review is for the service department.
The only reason this place even gets 1 star is because of the girls that work the service desk (and because Unilocal doesn’t allow 0 stars as a rating).
I called and made an appt for my honda accord to get an oil change at 1PM. I also told the girl I was talking to that I was having issues trying to print the coupon deal for the oil change and she told me I could just e-​mail the coupon to her and she’ll print it out for me and have it ready for me when I came in… service was already off to a good start.
Got to the service dept right at 1, parked the car and walked right into a cubicle. Was helped and saw a technician start working on checking the balance of my tires (which was cool… the technology/​system they used). Was told to go wait in the lobby area. I walked up to the service desk to pay but was told I would pay the service attendant out at the cubicle… which was a little odd, but ok. the lobby is nice, comfortable chairs, flat screen tv, very clean bathrooms and a separate work area section where i saw some people doing some work on their laptops.
Normally an oil change only takes about 30 minutes, so I expected to be out of there by 1:45PM at the latest… by 2PM, I was still waiting on my car…2:10PM and I get a phonecall from the service agent asking for my approval to replace something (i forget what it was) and was told they would start on my soon. SOON. It’s been an hour since my appointment time and you haven’t even started service on my car?!! What’s the point of making an appointment?
I walked over to the service desk and asked one of the girls to check and make sure that I had a 1PM appointment. She looked in the computer and said, ‘Yep!’ I told her I just got a phonecall and they hadn’t even started yet! She told me I should go talk to the service agent. Went out there to ask what the timeframe would be because my appointment time was over an hour ago and was told they were running behind… no sh*t! If I was informed from the beginning that they were running a bit behind, I would have happily gone and ran a few errands during that time… but no, they didn’t decide to tell me this.
Also, I was charged for the premium oil, despite my car being 13 years old (2002)…i normally pay $ 25 for an oil change on my car… i ended up leaving here having paid $ 47…NEVER AGAIN!

I came in to buy a car and met with Ricardo Trajano. I’d give him eight stars if I could — throughout the entire process, he was thorough, flexible, and not in any way slimy or high pressure. I knew that I wanted a Fit, but wasn’t sure about the budget. We worked together to get it to something in my price range.
My only qualm was with the service area — the people at the desks were great. When I got the text saying my car was ready, I came in and they said it would be driven out in 5 minutes. 20 minutes later, the place is closing up — I’m the only one left and still waiting around. I ask one of the non-​customer facing guys what’s up, and he looked like he had no idea there was anybody waiting on a car. About 10 minutes after that, finally the car showed up. Even with that, this place gets 5 stars because of Ricardo and the rest of the team who made it work. Thank you!!!

This review is for the service department:
Two stars, and here’s why:
–Unorganized service area.
–I made an appointment, and still had to wait 20 – 25 minutes before getting to see a service advisor even though the service area didn’t seem to be particularly busy. What’s the point of making an appointment if you still have to wait that long?
I made an appointment to bring in my 2014 Accord to get an oil change. Initially when I bought my car in, one of the mechanics motioned for me to pull forward. Once I did, he told me he would go ahead and start the multi point inspection. Great, no problem. Because I didn’t see any particular place where a line was forming and people seemed to be just standing in front of individual windows, I did the same. I waited at Don’s window.
After around 10 minutes, Don finishes with the other customer, comes out and says «You’re supposed to wait in line over there» and points to the opposite side of the service area. There wasn’t even a sign or anything that would suggest a line starts there. Then he says «We help you in the order in which you arrive.» I told him I had an appointment (which I was right on time for) and that I had arrived 10 minutes ago. He still told me to wait in «line». At that moment, I was very seriously considering flagging down one of the mechanics before they started any type of work on my car and asking them to just drive my car back around so I could go have my car serviced somewhere else. I was already pissed. But I thought maybe since I informed someone that I had an appointment, I’d be called quickly. This, however, was not the case.
While I was waiting, several service advisors left. I’m assuming to go on lunch. The manager came over and apologized for the wait and said there had been a computer system failure of some kind that morning and that someone would be with me shortly.
Finally after about 10 minutes, a service advisor named Luis came over and asked if I had been helped yet. I told him that I hadn’t and let him know I had been waiting 20 minutes. Luis was cool about it and tried to make things better, which is why I’m giving two stars instead of just 1. Once the mechanics started on my car it was done pretty quickly. However due to the slightly rude way in which I was basically told to «go stand over there» and the lack of organization I saw in the service department, I will probably go to another Honda dealership to get my car serviced in the future.

To start off, this dealership is awesome. I just bought a new 2016 honda accord with no hassle or struggle to purchase the vehicle. I called in advance and was assisted by Gil. I informed him what I was looking for and the price that I was trying to get the car for. Without any inconvenience, Gil/​Paul (sales manager) accepted my offer. From that point, I had no problems in the financial department and no issues when discussing the contract for the vehicle. In conclusion, I am 100% satisfied with my purchase and highly recommend this dealership.
Thank you Robertson Honda!

I got a new car from them a month a go!
My old car got smoke with engine problem. So I needed a new car asap! I made a purchase on the day I visited there! I didn’t plan on getting my car that fast. It was not brand new Honda one, but Nissan 2013 used one. Way better than what I had. The sales person was really helpful and sounds honest! His name is JP.
I’m not native speaker of English. But he kindly explained and I could understand and made me feel comfortable!
I’m self employed with working visa, not citizen of United States. Although I have social security number, I’m still on process to build my credit. So it’s difficult for like me to have good car loan generally speaking. But I could have one!
So far although I got an unexpected flat tire once,
There is no problem with my car.
And thing getting better with that.
Big thank you for Robertson Honda for helping me to have a new car!!!

Terrible service, unorganized and lack of communication.
My experience:
–lost my key fob.
–called in and made an order. They told me Honda care covered the replacement. Great!
–showed up at 7 am appt, every rep had a deer in the headlight look. Couldn’t locate my appt. 45 mins later found it. They spelled my name wrong in the system.
–Come to find out Honda care doesn’t cover my replacement.
–manager had no resolution, said his reps are trained to not quote pricing or anything misleading… Really? So how did the part get ordered? The rep must of ordered the part and gave me incorrect information.
Never dealing with them again. And if you can find a different Honda dealer to go to for servicing. Out of all Honda dealers this one was the worst. Folsom lake Honda is great, norm reeves Honda in Irvine is great. This place. ¹⁄₅ stars.

Natalie Magallon was my sales lady and she was amazing. It was my first time buying a car and she made the process smooth and enjoyable. I highly recommend this place and her as a sales agent. She is super positive and makes your car buying experience fun! You can really trust her and you don’t feel slighted in any way.
Buy from Natalie! She’s the Best!

I needed a car ASAP. I’m from the greater San Francisco Bay Area, a full-​time student, and have a part-​time job, so obviously I was on a budget and looking for the best deal I could possibly get! I’ve been doing a lot of research online for a car that was easy on the miles, inexpensive, and reliable all for a great affordable deal, but couldn’t quite find the right dealership to give me what I wanted.
I remember my mom purchasing her 2010 Honda Fit at Robertson Honda five years ago and she recommended that I try giving them a call or emailing them. So I emailed them the same night and quickly received a call from their salesman Oscar the following morning. We briefly talked, told him exactly what I wanted, and boom! I booked a flight to Los Angles to pick up my car!
As soon as I walked through the doors I was greeted by my salesman, Oscar, who was super friendly and knew he was someone I could trust. The whole environment was friendly. I filled out a bunch of papers, went through the whole financing process, and waited a bit for the car to be checked and cleaned.
Robertson Honda honestly went above and beyond my expectations and did everything they could to get me the car I wanted, at an affordable price and with fairly decent financing. In no time, I was able I drive out in my 2015 black Honda Civic SE. The whole process took about two hours, but only because they were getting the car ready to be good to go. I would recommend this place to anyone and everyone!
I’ve had the greatest buying experience at this dealership. Everyone is super helpful and is willing to help in any way they can! They definitely WILL NOT disappoint you, no bs! :)

Can I add more stars to this review?! This was the best experience ever… got a 2016 Honda Accord Sport, no hassle, no haggle, no tricks… everything was transparent. My product specialist Chris Cabrera was very knowledgeable and answered all the questions that I had, the test drive took about 15 – 20 minutes, after that it was a breeze, in and out the entire thing took about 2 hours.
If u want a good deal, great service and transparency this is the place to go!!!

My partner and I made an appointment with Gil T. to discuss an advertised deal for a Honda Civic LX. Gil was professional, friendly, and knowledgeable. He took the time to help us find the exact car we wanted and at the advertised terms and conditions! What a deal!
After settling on the agreement we were led to see Josie in the finance dept. I told my partner, «This is usually where they get you.» To our surprise, everything that was promised was delivered in writing. A great deal and a painless process! And, no hidden costs or fees! An honest, straightforward dealership! We can’t say enough about them.
We love our car and we love the great deal we got! Thank you Gil T., Josie, and everyone at Robertson Honda! We will recommend you to all of our friends and family!

+ Waiting room area feature plush leather seating area, complimentary coffee, and a study lounge with wifi and luxury magazines
+ Modern technology to analyze tire and alignment
+ Complimentary code reading
— Diagnostic fee and up to 2 hour wait
+ Courteous and knowledgeable staff
The check engine light comes on and I don’t have time to go to some willy nilly mechanic shop. I save time by Unilocaling (duh) and see this location has some top-​notch reviews. I make a call. A receptionist answers. I question her on the diagnostic fee — she says it’s free. I booked the appointment.
Upon arrival my car is checked in by a 15 year mechanical veteran. Class act.
Here is the low down. The tire and alignment analysis is complimentary. The code reading is complimentary. The coffee is complimentary. The detailed diagnostic is $ 143.
I suggest managers to coach the receptionist team on being transparent about the pricing fees.
I was able to get copies of all the paperwork with a mechanical diagnosis. No pressure. But, there was a sense of urgency alert around issues.