Fashion Q

Worse fucken store. Asian Bitches should speak English if they’re going to talk shit instead of saying it in their language. Horrible customer service. Hopefully this store closes down.

yes they are terrible. i have been shopping there for 25 years NEVER once have they said it was nice to see me again. 25 years and I am still told 5 at a time. The non-​observant girl puts back the stuff you could’t take inside. they are too cheap to turn the air conditioning on in the summer and bake you in the dressing rooms with hot lamps. Koreans. the clothes are cute though even if they do fall apart. Yes they lack in customer service big time. Going to fashion q is the closest thing to going downtown to the fashion district. They need to get a clue and be more accommodating to the poor people that don’t have a lot of money and need to return the clothes they bought in error. they deserve their money back if that is what they desire not a store credit. Once they made me so mad I didn’t visit them for 6 months. i give them two stars for the clothing and please get a clue over there and stop playing radio and forcing customers to listen to car insurance ads and the like. Hello! Also, don’t give out shopping bags that advertise a non-​operative website well enough of this bashing. i need to get over there for some blouses before they close…

I’m so upset, I bought a Pom Pom keychain turns out that it’s real rabbit fur. Don’t buy it Girls!

The reason this place has a low rating? Because it deserves it.
The place is disorganized. Boxes marked wrong or with two different sizes in the box. You’d find one shoe you liked, then the other one was in the window so the sun got to it, so it was discolred. Or boxes with nothing in them so you gotta go hunt them down… by yourself…
I walked in, not a «hi» or «welcome» 2 women just sitting behind the counter that couldn’t be bothered.
Selection was good, you just can’t find what you need.
Won’t be returning. Not going to waste my money in here.
1 star.

Wouldn’t even give one star.
HORRIBLE PLACE.
THE OWNER IS BEYOND RUDE.
THE ONLY ENGLISH WORD SHE KNOWS IS NO.
Tried exchanging a $ 20 shirt that I never wore with the tag on there and receipt but all she would say is I can’t because it’s final sale when they never told me in the first place.
Btw they don’t exchange it back in your card or cash. Only store credit. Funny how that works.

Horrible customer service and the have no refunds and to returning without receipt even if you have the tag and the cashiers are mean! and not even a good clothes or quality.

This store is horrible!
They do not have good customer service at all. Employees never know where anything is. They have horrible attitudes! Never will I ever go back.

Really don’t understand how any one can shop here. This is my second time here. I bought my daughter a $ 10 romper, but didn’t fit. I brought back today and the lady looked at it and smelled the garment! Who does that! Does she think we wore it and wanted to bring it back, please is only $ 10! I rather shop at nordstroms and pay more and receive awesome customers service. They would never hassle you like this cheap store does. It is very humiliated. I guess maybe she does that and assumes everyone else does. Never ever coming here again!

It was 8:30pm and on the window it’s clearly written until 9:00pm, this one fat hispanic lady tells us they are closing in 10 minutes when we walk in, I accidently dropped some hangers and this lady that was apparently the manager (she wouldnt give me her name) tells me to pick up the stuff. I told her that is what she is getting paid for not me, she kept arguing back and forth with me to pick up the stuff, she needs a better job that she enjoys. Who hires people in these stores, I will never understand.

I have shopped here for quite some time. I certainly don’t go here for the customer service because there is none but today I went in to exchange sizes for a top I purchased yesterday and they refused. Same lady I bought from yesterday! She not only disregarded me but then walked away from me laughing??? I’m shocked and really ticked off! Sooooo rude! I will probably never shop there again. Regardless of their signs THEY DO NOT LET YOU RETURN OR EXCHANGE SIZES

I’ve never had a problem with this store because I never ask for help or return anything I buy. This store is alright if u just don’t want to be bothered with any customer service. I think they have some cute close. Some stuff feels like it might rip easily and some things are over priced but overall I like the close they sale. The employee’s talk together about there personal life in front of customers and make sure to check your recites before you leave because they might charge you a dollar or two extra for the wrong items. That happen to me I didn’t complain because 1.)I noticed when I got home 2.)it was only $ 1.96. I did the math and yes I did include the taxes
I give it a 3 stars because 1.) I’ve never had a problem 2.)I like the close and 3.)unless I ask for help and don’t want it
Keep in mind I don’t like help and I’ve never had to return anything to this store

They really should list the store hours that would be helpful.
Also I like this place I agree with other people that it is similar to Forever 21.
Sometimes things are a little over priced and the service is usually terrible but I come back because it is affordable and they usually have cute things.

This place is practically another Forever 21, only the service isn’t as good and they claim to have all their sizes already out on the sales floor.
On the bright side, parking is not an issue at all and the Fashion Q Shoes store is literally a few stores down and I seriously love that place!
I love coming here because there are SO many cute clothes and at an affordable price! The only thing that I’m bummed about is that they don’t have too many Size 0 jeans. Finding a pair of jeans that fit me from waist to ankle happens to be a problem for me almost everyone I shop since I’m tiny from head to toe.
BUT I did find a super amazing pair of high waist jeans that fit absolutely amazingly but since I was short on money I had to wait until today (payday) to purchase them. I went in and they were sold out of size 0. :(
Luckily there are more Fashion Q’s around the area so I’ll be in search of these precious jeans until I find my size!

This place is the awful. All Fashion Q stores have terrible customer service, but this one is exceptionally horrific! The elderly women in charge at every location have rancid expressions and attitude, looking bitter and miserable. They seldom have any descent pieces, but after our last experience we won’t be returning. The last time we were here (few months back) my younger cousin politely asked one of the store associates if they could bring down a dress from the top hangers and the reply was her pointing to the reacher hook and telling the little girl to get it herself. The elderly lady (owner?) responded the same way. I was completely dumbfounded by their rudeness and discourtesy. We walked out that instant and will be sure to spread the word about their EXCEPTIONAL customer service.

Clothes are good, prices are affordable but the service is so bad that it over shines the good qualities

Sometimes I visit this store cause it’s close to where I live. Yes they have some cute clothes but the quality is below average. I would give this store 4 stars if the customer service was somewhat ok, but it’s just the worst I’ve ever seen. They are extremely rude, especially the chinese front desk women. They are only nice when you are paying the money, but try to return something, even if you do it before the 7 days, they treat you horrible and accuse you of wearing it or looking for flaws so that not to take it back. Money hungry rude owners. And its not nice at all to talk chinese loadly and gossiping in the store. I’ve noticed that a lot, they gossip in chinese behind customers back. Well I’ve also been back home and checking my purchase and find out some small items where missing but I clearly remember I paid for them. Maybe they know some tricks to hide it when putting my items in the bag. I just suspect they just dont put it and resell the item I bought cause when I am back home I can find the others items but cant the other ones. The same bad customer service is in their other stores too and the one which sells shoes. Yes there is a nice girl employee there who smiles and is helpful. I give the 2 stars just for some cute clothes and the nice employee girl, overall it wouldn’t worth a single star.

If I could give this fashion q negative stars I would. Where do I start? For starters, the girl at the dressing room was SO slow! She was jerking around the entire time. So then we wait in line to pay. The same girl from the dressing room comes to ring us up. She charges my card $ 677 dollars!!! For a $ 77 dollar purchase. Ok I got that too and accidents happen, except for she wasn’t even the one that caught it! My boyfriend did and told her she is charging me $ 677. She turns to the Asian lady (whom I’m only assuming is the manager) and asks what she should do AS SHE IS GIGGLING! and the manager says she doesn’t know and shrugs her shoulders! So being in retail in the past I walked her through the void/​return process and she re rang my card fore correct amount.
I asked her to staple my voided copy to my new receipt and was on my way. Next thing I know my phone is being blown up by the same girl asking me to come back because she gave me the wrong receipt (merchant copy) then was begging me to come back. I was already 15 min away and told her I was on my way back and she called every 4 min until I stopped answering and got back there! Wow!
So a week goes by and the $ 677 is still not back on my card so I call them to see what’s going on. The lady asks the same manager that was working the same day it happened and the manager starts yelling and blaming me!!! I then ask how much longer it will take to the refund back to my account and she said two weeks! Are you kidding me??? Two weeks for what?!? She got angry and hung up on me. I love fashion q but will never step foot in that one ever again.

I stopped into this store because I was told by another Fashion Q (further down on Victory in the shopping center — the one that sells shoes) that this location had plus sizes. Now anything made in China or thereabouts is SMALL compared to AMERICAN MADE, and I’m generally not a «Plus Size.» (I want to assure all you women out there who have been dieting to fit your old size that your old size just isn’t it any more. With anything Made in Chin or there abouts add a COUPLE SIZES to get about the same fit!) AND REMEMBER THAT IF MARILYN MONROE WERE ALIVE TODAY SHE WOULD FIT TODAYS SIZE 14!
Without going into detail I’m the Average American Woman and anticipating clothes that might fit me, I stopped into this store. While the prices are good for what it is, the selection for the average American woman like me was dismal. Overall it’s the same old pants and variations on the T shirt, sweaters that are visibly sewn together, not quality clothing that has fabric that will last more than a seasons worth of washing, just stuff that will waste your time with ironing, picking knits, etc. It took me about 10 minutes to go around the store and realize that there was just nothing of interest.
I think what is really bad about this store is the policy on returns. NO RETURNS. You may bring an item back within 7 days of purchase with the receipt but for that you get an EXCHANGE. If you do not use your store credit in 30 DAYS too bad, they keep the money.
AT LEAST THEY HAVE A DRESSING ROOM! I encounter similar stores often owned by (most likely) Russians where there is no dressing room and absolutely no refunds at all!
ANY STORE THAT WANTS TO TAKE YOUR MONEY AND RUN WITH IT, isn’t a store you want to shop in. Really, you will do much better going to a really expensive quality store and shopping their sales!

So my thoughts on this place… this particular Fashion Q and the employees and managers, whatever they are: They have a lack in customer service, they are rude, and extremely ignorant and uneducated.
If you can’t tolerate bullshit, stay far far away.

We are all familiar with those rebels without a cause whom partake in theft and steal from retail stores. Such actions are not discriminatory on age or gender and there are many reasons behind why one would steal.
However, have you ever heard of a STORE’S MANAGERS AND EMPLOYEES TRYING TO STEAL CUSTOMER’S GOODS AND THEN PROCEEDING TO TRY TO SELL THEM?!
Neither have I until my stressful evening and morning I just had.
I ventured into Fashion Q at 7:15pm on a Saturday night (they close at 8) due to my previous positive experience. I was browsing for quite a while and found myself in the dressing room (which doesn’t have enough hooks or a bench) at around 7:45. Around 7:53 the Asian employees whom barely speak English (not trying to pull a race card but this presents a communication barrier); were announcing to the customers that they are closing. Might I add that they were announcing this rather rudely and aggressively? I was in a hurry and panicked and lo and behold, left my necklace and bangle bracelet in the dressing room. The store was closed so I had to wait until morning to call and try to retrieve it.
Sunday morning rolls around and Fashion Q opens at 10am. I called at 10:02 to one of the Asian ladies answering the phone. I told her my dilemma and asked to check the dressing room and around the register in case an employee grabbed it. Obviously, a customer could NOT have stolen it (yet) because I was there at closing and was now calling at opening.
The rude lady (manager?) kept stammering and claiming she didn’t see my belongings at either the dressing room or counter and to call «tomorrow or come in tomorrow». I told her no, I would come now to look myself. For some reason, she kept trying to persuade me to choose the next day (Monday). She also claimed that she didn’t work the night before so she has no idea what I speak of. Then, she tells me that since she «doesn’t see it», an «employee must have taken it home». I was instantly livid and said, «You just admitted that your employees steal? Great! Not only am I coming now but I am also calling the police». She seemed very scared with the mention of police and stammered that she has a customer (at 10:02? LIAR!).
My boyfriend and I drove to Fashion Q and arrived in 10 minutes flat and I was ready to call the police for mediation. We checked the dressing room and did not see my bracelet or necklace but where did we see it? The necklace in the hand of a sales clerk trying to tag it and the bangle hanging with the bracelets sold in the store!!!
EXCUSE ME!!! WHY DID YOU LIE AND SAY YOU DIDN’T SEE MY BELONGINGS AND THEN TRY TO SELL THEM!!! Obviously, my items were not in their UPC Code computer queue and no where on their shelves. My boyfriend was ready to kill people and literally snatched the necklace from the girl’s hand and the bangle and yelled (with other customers observing the whole debacle) about how they are thieves and tried to sell my belongings and LIED saying they didn’t see it AND the lady that answered the phone WAS THE ONE WHO WORKED LAST NIGHT!
The happy ending is that I got my necklace and bangle back but I seriously want to burn this awful, devil-​forsaken store down. They are thieves and liars. Thank god I didn’t leave something of even greater value.
Oh and guess who is going to take this a step further beyond a Unilocal rant and call the Better Business Bureau? Yup, you betcha!
DON’T SHOP HERE!