Extra Space Storage

Very clean and safe facility. My unit as well as others are easily accessible for fast loading. Sometimes there are cookies in the main office! :) The staff are professional, efficient, and friendly. Michael is a great manager; he is trustworthy and committed to excellent customer service. I wouldn’t trust my belongings anywhere else. The rates are reasonable and well worth it for the top customer care received. I spoke to Michael over the phone this morning — he was honest, kind, and provided a quick resolution. Thank you for your help.

I really love this Extra Space Storage location. It is kept very clean and the customer service is excellent. I dealt mostly with Michael and he was always extremely efficient. The reason I am giving a four star rating is because of the rates. The rates go up often. I also do not like that the insurance is mandatory. I think this is just another way of pocketing our money. It used to be optional.

The staff is always friendly and helpful. The property manager, Michael, was helpful & professional in helping me solve a lock situation. During a very stressful move, with a time sensitive issue — Michael handled it immediately. Thank you!

This is actually a comment on Extra Space the company, not the fine people who work at this location. They were great. Extra Space is a scam.
I contracted a small (5×5) space last spring for the advertised rate of $ 51 — and then reluctantly agreed to cough up an extra $ 13 for the unadvertised mandatory insurance. I signed up for auto pay and only recently realized that my base rate of $ 51 had been jacked up to $ 66. That’s over a 30% increase in a year — not even LA’s greediest landlords are getting away with those kinds of hikes. Moving my stuff out this weekend.

Went in to rent a parking spot for my Altima. The lady at the front desk was very friendly and helpful.

I have used both Extra Space Storage and Public Storage for my needs. Each has its advantages but my preference is ESS. I just started renting at the Vanowen location so I will limit my comments to what I know. I also have a unit in Studio City. I found the North Hollywood staff to be friendly and accommodating. I dealt with Edward, who is the assistant manager, and he was terrific. He showed me a couple of different units, answered all my questions and made the paperwork as easy as possible.
My preference for ESS over Public Storage is that both ESS facilities I have used have been exceptionally clean and well maintained. I like the way the facilities are laid out. For personal storage facilities, ESS takes some care in how they are designed.
The only «complaint» I have about ESS as a company, and it has nothing to do with this particular location, is that they raise the monthly rental price fairly often and the increases are significant. In fact, the only reason I changed from Studio City to the North Hollywood location was for the lower price. It does not take long before the monthly rental cost doubles. That is the one area in which Public Storage has the edge. They raise rates less often and the percentage of the raise is lower. Otherwise I recommend ESS.

I needed a safe place to store all my belongings as I was transitioning a major out of state move. I found this place online, was very happy with the location and online pricing so I went for it. Once I got there, I noticed it was a really well taken care of property with great security features. Michael, in the office, was very helpful and clear to me explaining the lease and agreement. Showed me the unit to make sure it was what I needed. It was an all around great experience during a stressful time. When it was time to end my lease, I did so by notice of email. Checked in on my move out date. Easy check out process and was refunded my un-​used days. I would and have recommended the place to anyone needing a short term storage unit.

Tom Lasley was amazing! He was always going out of his way to accommodate me and make payment arrangements. Super nice man and Michele was sweet too. I always felt safe with my belongings there because of these two people.

My experience has been great here. Very clean (though the cleaning products they use smell very strong and not pleasant, I would prefer something a little more environmentally friendly) but it’s definitely well maintained. The staff has been helpful as well. security seems great and I always see someone driving around checking things out, I even left my unit open one time and they called me and shut it for me. It’s also nice to drive up, even if you’re on the 2^nd floor — no elevator needed. My only other wish than the cleaning products is that there were more push carts. I think there are only 2 and it’s usually a bit hard to find one. Though I did ask about it once and they brought one to me, which was really a time saver!

Once again Michelle Gurule who works the front desk so gracefully saved my butt with a last minute move.
Hooray for Michelle!!!

I will say that the facility is clean & well maintained. It also sports a lot of security measures (CCTV, one way entry/​exit gates). And they start you off at a decent rental rate. However, the rate doesn’t stay decent if you rent for an extended period of time (I’ve rented for just under two years & rent has been raised three times). And the customer service is, at times, infuriating — one case, I reserved a space & they rented it to somebody else four days later without telling me (they said they would hold it for seven days). Basically, a good place for storage if you never have to talk to the office staff.

Way better than Public Storage. Clean, well lit and very nice people. They even changed from a floor cleaner called Fabuloso, which gave my wife and me an instant headache, to another brand

Moved from out a town a rented one of their biggest units. The staff was very friendly and helpful. When we had to switch to a smaller unit a month later, we got no complaints at all. The place may be more expensive but this is the first storage unit that I’ve had so I’m unsure. The place is nice and clean, and pretty secure — what more could you ask for.

These people have terrible customer service and they’re spaces are very small for the prices they charge.
They are a rip off. Go to another place, like KISS or Public storage. Don’t waste your time on this place.

What can you really say about a storage facility? Since this is my first storage unit facility I have ever used, I will say this… Secure — Check, Priced right — Check, Available help — Check, Easy access to my storage room — Check, No Need for Elevators — Check. This place is nice and clean, the front desk team is very helpful and informative, especially about payments (types, liability’s, etc). As long as I make my payments, I wont be on an episode of Storage Wars! Sweet. Thanks ESS for giving me the space I need.

1. This was the best deal for the size space I was renting within 5 miles of my home! Other storage spaces were quoting me similar prices for smaller units.
2. The customer service I received was great! The woman I worked with was very personable, light sense of humor & went out of her way to show me things & explain things. I experienced everything I could want for customer service.
3. The place is so clean! I’ve used many different storage units over the years & this was the cleanest I’ve seen.
4. The units in the center have a covered drive-​way which will come in handy today when I take a load since the forecast calls for rain. I haven’t seen that before & I’m excited to not get wet going to/​from my car :)
Note: I hear they have carts for use, but they are locked up to avoid them being stolen. I’ll have to remember to ask for a key when I take another load today.

Very professional and clean but discovered they didn’t have any flat bed carts for us to use because they let people take them off premises! What?!

Went in on a Saturday and there was only one person working, Guillermo. He was with a customer but quickly acknowledged us and said that he would be with us shortly. At the same time two additional customer came in and were told the same thing. Guillermo handled all of us at the same time and was very friendly. Everyone was very patient and understood that he was the only one there. He said that he was not supposed to be there that day but the regular staff was not able to be there. He turned up the AC, re-​filled the water cooler, showed us the units, completed the online apps all with a very friendly and reassuring composure. I would definately recommend this location. It’s clean and looks like it’s very well maintained. I did research other local storage units and they could not be beat as far as prices. I even got a free lock because I am an autoclub member. I hope that the regular staff who is onsite will be as professional as Guillermo Canalas was. He really did seal the deal.

I had a myriad of problems with them. Once I called to pay and they were repeating all my info out loud. When I asked them to please not do that since I know their office is open to customers and I was hearing two people talk in the background she just said it was her co-​worker and he didn’t understand English. Really? They return calls 2 – 3 days after you leave a message and only after I call again to complain they hadn’t returned them. Then when I needed to change to a bigger, drive-​on unit I called to confirm they had one and she said yes. When I got there, there was none avail. Then, when I vacated my unit on the 9^th (because I needed a drive-​on, bigger unit they didn’t have) they informed me I could not get even a partial refund because that’s what the contract said. Was very displeased with their service.
Moved to a Public Storage who have been extremely pleasant and professional and where I am paying less than I would have here.