U-Haul

The parking brakes on a box truck gave way and almost killed me, but caused damages to two other vehicles. They blamed me for not putting the truck in «park» mode. If anyone else has a similar experience, contact me ASAP.

Rented a truck here Saturday very cheap and affordable nice people always been going here when I need a car rental there’s always people standing outside of u need help! Great place to go to if you need any boxes or plastic bags for mattresses for moving!

I don’t understand some of the bad reviews here. I’ve always had a positive experience with this location– smooth transactions with rentals, and they also tend to have very reliable workers on hand to help with labor while moving. For those who have had negative experiences, I would say to them: It’s a U-​haul, not a paid moving company. I think people need to have reasonable expectations while using a service like this.

The quality of service at this location is atrocious. The «general manager» Wildredo Bolanos was unwilling to honor a reservation that was made online three days in advance and confirmed by phone the day before.
I would strongly advise doing business with this organization.
Another customer in the store at the sane time was having a similar issue.

This branch stands strong in north Hollywood
Funny on how people complain so much .
I’m in this location several times a month for trailer rentals
The workers got so much on their hands they don’t stop moving
I would like to thank Willy and the rest of the staff for always taking care of business .
Book first pick up later it’s simple

Would not honor 2-​yr warranty from U-​Haul that was paid for and Wilfredo Bolanos, the GM, never called me back despite leaving messages on his cell phone and through U-Haul’s main switchboard.
Go to the one on 924 South Victory Blvd in Burbank. They were very helpful and nice.

The one worker they have is very nice but they need more! Also, they don’t have night drop off. Pluses include the number of vans and trucks and the people outside who are there for hire. I gave it three stars because it takes longer to get in and out due to the one man staff and it’s always busy.
Also, for those of you who have seen the 19.95 rental deals, it is usually closer to 60 to 100 to move a piece of furniture or a small load because mileage is expensive and filling the tank is expensive and insurance isn’t included in that price which is another 10 – 15 depending on location. It is sometimes cheaper and easier just to hire out, but this is the same with all U-​Haul places.
Oh! Wanted to add, there’s no scamming here. People need to pay attention to odometer when they get in and out. Gas level when they start, and take pictures if they see damage or dirt. Their system of having you check is standard and up to par. But ALL places charge around 59 cents a mile, so no, it’s never 20 bucks.

I rented a van to move a couch, I drove a total of maybe 2 miles, and the odometer somehow ran up a total of 6 miles. After my trip I tried to bring this problem to the manager Willy’s attention. They shrugged the problem off and said it didn’t happen. If you need a truck or piece of equipment go to a different location. These guys are SCAMMERS.

This place is disgusting. I’m mostly speaking of the employees. Four people on staff and all of them felt the need to escort a well endowed woman to carry one empty cardboard box to her car while everyone else waited in line unnoticed. I was not renting at this time (along with a friend who was renting the truck to help him move) so ridiculous that I felt it was worth writing a review about. Come on down to Victory Blvd Uhaul and see how backwards the world really is.

When I reserved a trailer through the U-​Haul central reservation system, they did not check to be sure that the specific type of trailer I wanted was actually available at the North Hollywood location. When I arrived at the North Hollywood location the GM helped me and was extremely friendly and helpful. He offered me a couple different trailers that would meet my needs and bent over backwards to make sure I was fully satisfied. He took a situation where I could have been upset and made sure I was fully satisfied and had an enjoyable experience. I highly recommend the U-​Haul of North Hollywood location.

3 weeks prior to my scheduled long distance move, I reserved a 17ft truck on
.
Fast forward to the day before my move, and Wilfred, the owner or manager (not sure) leaves a me a voicemail (NO APOLOGY) saying he has no 17’ft trucks available. He goes on to say he can put me in a 14ft truck. He then says, ever so casually, it’s only a 3ft difference. If I wanted a 14ft truck, then I would of reserved a 14ft truck, don’t you think Willy?
Naturally I was upset, so I decided to go down in person and speak to Wilfred. Instead of resolving the dilemma, he had a poor attitude and preferred to argue with me in front of his customers. Again, no apology just a defensive, insecure guy who clearly doesn’t get it.
Eventually I went above him and spoke to his boss who actually had some people skills and understood it was their problem to fix. In the end I got the truck I reserved but only by being insistent, otherwise if it was up to the other guy, it would of been a nightmare.

Very fast service. I was in n out in 10 mins maxxxx
Thanks guys.
I’ve been to other places, to slow,
Also there is workers there asking for a job.
That helps too.

I just had a very pleasant experience here. I came to buy boxes and packing supplies. The two people working there were very friendly and helpful. They both helped me load my car and the man even took time to figured out how the back seats in my Mom’s car went down so that we could fit all the boxes in. Simple transaction but pleasant. Thanks!

Grossest u-​haul place I’ve ever been to. Filthy facilities, trucks, and service. If you can, avoid using this location.

The customer service here was awful. We came back to return the truck only to see my car had been ticketed. Although there were no street signs, and that is the fault of the city, the gentleman (Wilfredo Bolanos) who set me up with the truck could have had the courtesy to make sure I didn’t park in a zone that was frequently ticketed without any warning signs. Instead, when confronted, the woman who I returned the truck to (Yanira Bolanos) was extremely rude, letting us know that «We [Uhaul] don’t own the street.» She then pointed to a series of poorly typed signs taped behind her on the wall (amidst a bunch of other signs, etc.) that was apparently to serve as my warning. The sign indicated that they [uhaul] did not have overnight drop off, and that trucks parked on Victory would get ticketed at the customer’s expense (this was one single sign about their overnight return policies). My point is simply that if you want me to return or recommend your store, I won’t. Good customer service would be warning guests of the frequent problem, and indicating where safe parking (since the location does not have any) can be found. But having to pay $ 163 for a ticket when my total rental was less than $ 50, and then instead of an apology to receive attitude and disregard… Uhaul has lost two customers for life, all thanks to that location. Hello Ryder, Penske…
On top of it all, the truck we were given was very beat up and disgusting inside.

U-​Haul rentals are never really a good thing. I classify them as a necessary evil!
Usually when I move, I hire movers. The cost U-​Haul rental, gas, and goading my friends into helping and time lost usually get me to within $ 50– $ 100 of the cost of a moving crew.
This time around, my move was super easy. I knew I’d spend at least $ 300 on movers, and the only heavy piece of furniture I was moving was my queen-​sized pillow top, so I sucked it up and made a U-​Haul reservation online (along with a Facebook invite for a pizza party).
This particular location of U-​Haul is pretty much on the corner of Mugged & Arson, so I knew it’d be a rough element inside. Since it was the first Saturday of the month, I figured it’d be busy, so I showed up an hour before my reservation.
The people in front of me looked like they were probably moving ten people out of a one-​bedroom apartment, ostensibly into another one bedroom apartment. The people behind me looked like they were probably moving their meth lab. The service staff was plenty glad to see smiley, happy me! They were polite, offered me a free upgrade (which means they probably overbooked the truck I’d asked for) which I politely declined in favor of being able to actually drive that crazy truck.
There were several points in the rental process where my fella almost got angry. To be fair, it’s a pretty annoying process, so I did my best to withhold irritation. They are:
— When we drove up to rent the truck, and were instantly swarmed by day laborers.
— When my rental deposit on my $ 19 truck became $ 99 after dolly rental, pads, insurance, et all
–When they told me my reservation was for a half-​day rental
— when we walked the perimeter of the truck and saw a ton of little scrapes, dings and other damage points
Overall, the U-​Haul people were fair and easy to deal with considering the limited scope of their authority. They can’t change the cost of the insurance, or disperse the hoards of people trying to make an honest living helping people move. They are occasionally going to be overbooked, especially since everyone moves on Saturdays, and nearly everyone moves the first or last Saturday of the month.
When I came back, the guy didn’t charge me (or didn’t notice) for the gallon or so of gas I’d used. Everything else was in good shape, and they credited me back $ 35 or so.
All in all, it wasn’t the best experience and it wasn’t the worst… but the people working their were doing their best to get through the day providing a necessary service to some pretty stressed out patrons. They deserve some stars for that!

I figured this would be the closest and easiest UHaul to use since it was between my new current city I was moving too and the former. As soon as you drive up you are overwhelmed with the offers of men wanting to assist you, which is all great. Day Labor is not fun or easy and I actually ended up asking 2 day labors towards the end of the day to assist in moving up the heavy stuff. As soon as we walked in, it was overwhelming busy and hectic. When it came to our turn, they had rented out all there UHaul that where compatible to what we needed, they did however suggest the next nearest UHaul company and we where on our way. Not the happiest workers, but at least informative

I’m a regular customer and the trucks here are usually not very clean. Most of the time it’s not a big deal but the last time I returned a truck they mentioned that it was dirty and I explained that it was that way when I got it. Of course, the guy didn’t have the guts to say anything to my face and he charged my card an extra $ 25 for «cleaning» after I left.
That’s fine. If I ever decide to go back to this location I’m going to stand there and make them clean the truck spotless before I sign for it.