El Pollo Loco

Customer service here SUCKS to say the least. I honestly felt like i was inside my tias kitchen each time i have been there. I try not to go here but sometimes i get real hungry and desperate since its not too far from my boyfriends place.
The avocados are frozen at times and their food is so inconsistent each time i go (to this or any pollo loco). the shrimp is my go to but sometimes they give me breaded shrimp and when i ask why, they say its always bee that way (no it hasn’t!).
If you ask any questions or have more than one item in your order, the cashiers give you a dirty look like you are making them work too hard. I can’t stress how bad their customer service is. No manners and super ghetto.
You can be right at the front of the line and locking eyes with the staff and they will continue talking to each other or sharing funny stories with other customers, rather than helping you out.
RUN! DONT GO HERE!
POLLO LOCO OWNERS/​CORPORATE: PLEASE RE-​TRAIN YOUR EMPLOYEES!!! What happened to the customer service in the world? :(

Customer service is ok. They need to have a refresher course. Dining area is clean. I noticed their is 1 serving spoon for all the containers. The employee used a serving spoon from the cold slaw for salsa & everything else they wete making. I was watching how they put flour tortilla on the counter to make a burrito instead of on aluminum foil.
I think this will be my last visit.

Good food and good drinks to choose but customer service are not in place they should be more pleasant to customer if they having problems with system. Not good service with credit card

This is one of my goto places for a quick meal and to take something to work.
I cansay it’s pretty good voer all but I ave at times been given some realy dry chicken.
I’ve recently been hooked on the Baja Shrimp Taco’s –Really good!

Tells me there is no problem with lemons they are fresh !!! Does this look fresh? I care enough to do this maybe corporation notices and change this !!

Service is perfection. GET A SALAD! Amazing. I can’t stop going.

Stopped by to try the new carnitas burrito, they didn’t have carnitas WHAT it’s a new product and it’s only 330 pm. Next I ask for a cup of water they have no cups WHAT that’s a health code violation. Last but not least the burrito pueblano had about 7 grams of corn all I tasted was corn. I know they did that because I complained about the them being out of there new product if Ana takes your order watch out for the extra corn. I threw away 10 dollars.

This location is clean and gets my orders correct. The salsa bar is fresh and take out service is polite and fairly prompt. It’s close to home which makes it convenient on late work nights.

I love going to this Pollo Loco.
I’m a huge chicken lover and this hits the spot for my lunches. I have been coming to this location for many many years. I love the service and most of the staff. My order is always done right and its delicious.
Its close to my work and the service is fast. Cindy the cashier is very friendly and helpful.

Has definitely improved since my last visit and food was cooked much better now.

Rude customer service. The manager is rude she kicked me out because I had a small dog

Drive to the next one! I don’t know what the inside service is like but there was only one car in front of us and it was a 20 minute wait in the drive through just to get our food and see our order was wrong!

Their website and Unilocal both say that it opens at 9:00 but they in fact don’t open until 10:00. Having set that record straight, I can say that the food was alright (my burrito nearly disintegrated upon tearing off the foil). Their prices, too, are a bit high in my opinion. I have lived around the corner from these guys for years and this was my first time. I genuinely don’t think I’ll be back. Nothing against them, I’m just not a fan of El Pollo Loco.

This El Pollo is the best in the San Fernando Valley. It’s very clean compared to the others. The staff is good. But what makes this place stand out from the others is the chef. He or she really knows what they are doing back there. The chicken is almost always done to perfection. The skin is crispy and the meat is juicy. Even the breasts.
Always a satisfying experience for lunch. Never had dinner here though!

Although I love El Pollo loco and live right next to this location, I can’t go:-(They make my food wrong every single time. And they don’t have a standard for putting cheese in items that come with cheese. I have even received a stuffed quesadilla with NO cheese (not joking). After asking the manager Joaquin how I can go about making sure there is cheese in my burrito (which on the menu, comes with cheese) he informed me that the cooks don’t know the standard for making burritos and to make sure to ask the cashier to ask the cook to put the ingredients (that originally go in the burrito) in my burrito. How about he trains the cooks on the standards of making items on their menu?!

Always good!

This particular El Pollo Loco frequently serves overcooked chicken, particularly identifiable by the colorless meat and burn’t skins.

I LOVE El Pollo Loco, it’s fresh, the salsa is tasty, and its better for you than most fast food places. My personal favorite thing to get at El Pollo Loco is the simple 2 piece breast and wing meal. It comes with 2 flour tortillas, but you can get double for 20 cents extra!
As for sides, get 2 garden salads, but instead of the dressing get 2 sides of Pico de gallo salsa and 2 sides of avocado salsa and mix those in with your salad! Now take your salsa-​ed salad greens and spoon them onto a tortilla and add some chicken pieces and enjoy a healthy, incredibly tasty and great smelling chicken soft taco! make as many as you can, and then put the rest of the chicken in the salad bowl! BEST MEAL EVER!
PS — for an extra kick, ask them for some Jalepeno hot sauce to pour on everything!

For what it is it’s pretty good. The chicken is probably better than any fast food joint. I had the spicy chipotle burrito and I would definitely recommend it!

This El Pollo Loco is just blocks away from my home and I only go there when I am super exhausted and hungry. The food is not fresh tasting and the place isn’t as clean as the one in Sherman Oaks. I will typically drive the extra 5 miles to go to Sherman Oaks.
They need a person to mop the floor and at least occasionally wipe down the salsa bar… yuck. There chicken also seems to be dry… I wonder where the chicken they are grilling is going… sure not in my to go container. I would definitely not eat at this place — strictly to go.

Grooooosssssss. Not even living a block away and/​or being superstoned made this EPL worth it. The food is greasy and tasteless, they take for frigging ever to slop beans into a tortilla and hand it to you, even if no one else is in line, even if you’re standing a foot away. I once tripped in a mysterious hole in the floor by the fountain drinks and no one seemed to care. Just do yourself a favor and go to Del Taco.