SAFE Credit Union

If I could give zero stars I would. The customer service is awful. I went in to pay my mother’s visa bill for her. Since I didn’t have a statement I brought the card. The teller was so focused on the fact that I had my mother’s card she did not listen to my explanation that I brought the card with me to identify the account so I could pay the bill. That the funds from my payment earlier in the month were redeposited in my account for some unknown reason. I also explained the reason why I was paying her bills. Every word went totally over her head she did not listen to a word I said and in return of course I got upset. There is also still a descrepency on the amount of cash I gave her for the payment. At that point I didn’t care that they claimed I had given them less then I handed the teller. I didn’t need the additional stress. Customer Service and listening skills need to be taught. Compassion and humanity can not be taught that comes the heart which these people do not have.

Derek Gore Senior Account Service Representative was excellent in helping me with the prequalification on my car loan and later in adding on an extended warranty. Thanks Derek!

My gripe is not with this branch, but with Safe over all… they have been my primary bank for I think 11 years and after today, I think I’m done. Totally dissatisfied… they lie and then do nothing but tell you I’m sorry… horrible experience and horrible service. Going to move all of my money from accounts and put them with Chase and Golden1.

Been with them for a long time 1999 and i was unable to get any loan or Credit for my tow houses or my 3 Cars i got them from someone different with low rate they are SUCKS I’M looking forward to movie.

Been with them since 1991. So closing my account will be a shame. The call center SUCKS!!! I had an issue with my account I won’t go into details as it is too long. But the customer service is horrible they DO NOT communicate! It took me 18 minutes to get a supervisor on the phone and she was as dry and unconcerned as the other 2 representatives! Maybe I will have better luck with a new bank…

I went in to this branch because I applied for a personal loan and was told by the call center that I was approved, when I asked to speak to the loan officer, I was told that they were «busy» and that I can just go to any local branch. Upon arriving at the front desk, I explained my situation to the associate and he immediately began treating me like I was an imposition. Like I was someone buried in debt and desperate for the money (which isn’t remotely true). He did not ask me for anything to prove my identity and proceeded to tell me the rate and term I was approved for without really knowing for certain who I am. He went to a desk and called the loan officer, came back and said «she said she’ll call you tomorrow.» Which, she didn’t. I have now left 2 voicemails with a loan officer and no one has returned my calls. I understand that I am asking for financing, but I was approved and they did put an inquiry on my transunion. I’m still the CUSTOMER, and this customer is very dissatisfied with the service I’ve received.

The bank removed my overdraft protection without informing me and I got a charge of $ 115 from my apartments due to Safe holding a transfer and not releasing it on time. The customer service was terrible and the management didn’t care about my needs. After banking with Safe Credit union for over 8 years I had to close the account due to todays encounter with 2 employees who weren’t sympathetic and 1 showed zero respect. Please don’t ever bank with this bank because eventually you will receive terrible customer service.

Well its official, i really dislike SAFE credit union bank. Yet another reason y i don’t like dealing w 3^rd party businesses. Now i have to go back home and get the acct # just so i can make a freaking deposit, and the reason as to y they can’t just look it up w my bank card, because its a 3^rd party bank that’s y. So here we go again, going back home to get the # so they can do their job a lot easier now, oh plz don’t worry, i will help u do ur job.

Poorly ran. Bank elsewhere.

Local bank that is community centered and actively engaged.

TWO UPDATES:
1) I just had some recent dealings with SAFE’s loan department for the first time. They were helpful, communicative and dealt with everything in a timely manner. I was thoroughly impressed by my rep as well as the department as a whole.
2) I had to use a teller at this location recently and she was helpful and courteous. It sure beat the last teller interaction I had at another institution where that teller chewed gum with her mouth open and was gossiping to other tellers the whole time.
boom boom boom SAFE is the shiznat