Firestone Complete Auto Care

I will admit that I am not the best when it comes to car care. My last visit here was a bit of an emergency and my experience could not have been better. Darren, the manager of this location, worked with my budget to get me the best tires I could get, took care of some other things and took time to educate me. All of the guys that work here have service standards above many places I have been before. They actually care. They are knowledgeable, careful, efficient, approachable, thorough and just plain really nice.
Next time I needed help with my car, I came here and Darren remembered me. That was a wow moment for me. They took care of what I needed quickly and despite it being busy, I was in and out. Again, everyone I encountered was friendly and it was very reasonable priced.
The waiting room is nicely air conditioned with a pleasant atmosphere, a TV and plenty of magazines to keep you entertained.
Thank you for taking care of me Darren, Matt P, Tommy, who actually worked on my car, and the rest of the crew here. You guys rock!
Next time you need help with your car, come here and they will take great care of you and your car.

Popped my tire about a week ago and was time for a new set. I called around and this location had the lowest price for my tires and promise to be in and out in under an hour if I didn’t want to do the fluid and maintenance check. Well unfortunately I didn’t get it done within the hour, the gentleman that had helped me was helping out from another location and underestimated the time. Also they had to replace three studs on one of the tires. I went to pick it up on my lunch and unfortunately my driver window motor gave out on them and I told them it was going out and it should go back up after «recharging» for a bit. After two days my window did not go back up. I then continued to complete my satisfaction survey and upon explaining my dissatisfaction the manager was very helpful to ease the situation and wanted to find out how we could help me get my window back in working condition. After checking the motor he contacted me to let me know it had rolled it’s last roll and had died. With the situation at hand he explained he was going to locate a motor and replace it free of charge! I was so pleased and hope to go back soon for future services!

Had CAR PROBLEMS this morning, really bad. Fast efficient, and honest and the service writer is awesome (Justin Ussery), I am a fifty yr old woman. That is obvious, but what they didn’t know is my son has been a mechanic and service writer for many yrs. I know about cars. I spoke with Justin about the repair. TOTALLY UP FRONT AND HONEST great prices and no BS. When I got a chance to talk to my son tonight he said They did me more than great, Justin treated me like I was his mom! My son said he couldn’t have done any better. Thanks guys!!! Especially you Justin, and if I ever get in a spot like today when my son can’t do it, you have a customer for life!!! AAAAAA+++++++ THANK YOU!!!
Diana Kloepping

All the independent MOM’s please read: Granted my stop here was to ask for help… Memorial Day, bored, cranky kid in tow; My delimma — get spare tire off rim to complete tire swing for the kiddos. I had expected to be asked to wait (holiday weekend, walk– in, Not there for much else) instead Darren listened as I explained the dealio & PROMPTLY helped my daughter & I. Came back w/​tire off rim in no time flat, which allowed a stressed Mom to finish the tire swing project. Thank you for your kindness!

Great customer service! Darren was able to help me get the best price on my tires and also set me up with future maintenance schedule. Free brake inspection too!

My friend recommended this shop for alignment work. I made an appointment, went in and was out quickly. They did the alignment to the specs I had requested and the customer service I received from Travis Parker was great.

Long Story Short these guys are legit and run a great shop. I was out of town and realized my tire was going flat. I drove in with no notice and was greeted by Darren who immediately took my car back to be assessed. They quickly determined I had run over a screw and were going to see if it was repairable. I had just purchased 4 new tires from a firestone in Santa Rosa about 6 months earlier but was told I didn’t purchase the warranty. The whole time I’m thinking this is going to be so expensive and assuming they’re going to try and talk me into a new tire. It’s sad that we expect the worst when we’re at a repair shop. Not my experience here at all. My tire was repairable and I was on my way within 30 minutes of arriving.

The folks at this Firestone did an AMAZING JOB! My husband and I were looking to purchase a Mazda Protégé car and went there to get the car checked out. They were having a special and instead of $ 19.99 or whatever it was they were doing pre-​purchase car inspections for only $ 9.99!!! After paying $ 100 at another place the prior week I was astonished that it could only be $ 9.99, but it was. And they went above and beyond in inspecting the car top to bottom. At the end Justin and the other guys walked us thru every little detail they found and took the time to explain to us everything they found during the inspection. They were under staffed this day and the lobby was packed with people yet they still didn’t cut any corners and didn’t rush thru explaining everything. I’d give them 6 stars if I could and Justin was awesome and should be promoted or get a raise for all his work! Will definitely go back here again!

I would give this guys 3 stars. The customer service was not good. It took them long time to get my stuff done. I stop by this place just to check the prices for my tires. The guy told me to hold a minute. He came back to me after 35 minutes. The prices are expensive too. I wont come back.

We always use this Firestone location because it ‘s very convenience with helpful staff. We ‘ve always received an excellent service here. They went out above and beyond to take care of us. One morning we got a flat tire. The staff (Sorry, I don’t recall his name) came out to rescue us and we went on our way very Quick!!!
We are in the process of moving to different area but for sure we will Definitely make it out of our way to this location for their great service. We trust to have them work on our vehicles here.
Also, I signed up with firestone website and has been getting various discount coupons monthly!

Pretty decent place. Been here twice, once for oil change and once for tire alignment check. Took them almost 4 hours to finish work on my car. Hm…

My car broke down at work after hours, in a bad neighborhood in 100 degree heat. I walked alone to Firestone, and they were about to close. Hot, nervous, and not having any idea what to do (I live over an hour away), the kind guys at Firestone let me sit in the air conditioned waiting area after hours, let me use the phone to call my husband, and when i couldn’t get him, drove me to my car and jump started it. They didn’t ask me for anything in return. What a great group of guys. thank you to the Firestone staff!

I would highly advise customers to stay away from this location! Store manager and the service manager are like to rip customers off. If any one would like to know why, feel free to give a call (916)230−4274

Ahhhhh yes… I reluctantly decided to give them another shot since they DID end up giving me four new tires for free after the last debacle…
I am in a different vehicle yesterday when I had the unfortunate luck of running over a VERY large bolt. I was in a hurry so I had one of my co-​workers drop my tire off to see if it could be fixed rather than replaced.
Bad news, needs to be replaced. Fine. My full size spare is brand new, so I cruise in there this morning and ask them to put the new tire on the one wheel, the brand new full size spare tire on the other rear wheel (so I have two brand new tires on the rear) and I’ll put the existing-​in-​perfect-​condition-​just-​a-​bit-​more-​worn tire on the spare rim. So that I’ll have two equally brand new tires on the rear. Makes sense, no?!
He says no. Can’t be done. Really? Because I only had this idea because we did EXACTLY THIS SAME THING less than a month ago on one of our work vans. Same Firestone. He stammers and says they «just signed» something it «JUST went into effect».
Taking my tire elsewhere to be replaced, and if they treat me nice, we’ll be opening an account elsewhere.
So done with you Firestone. So so so done.

Pros: Oil change and Filter, Tires, Rotation, Balance
Never get your car for any other kind of maintenance here, go somewhere else when it comes to flushing and such. I made mistake doing my 30k maintenance here on my Infiniti g35, everything wasnt done and I paid about 500 dollars which is cheap compared to dealer cost (900 or more) i guess you get what you paid for. As for the staff, they are friendly.

Came here with a coupon to get a $ 22 oil and filter change. The people were very friendly, changed the oil fast, and didn’t try to up-​sell me or recommend additional repairs. Highly recommended.

What awesome and friendly people! Had a near death experience w my ’89 camper van and a coolent issue. They poured coolent and water into my radiator, gave me a gallon of water (just in case) and a tire pressure gauge as a parting gift. Go here and talk to Bill about your car problems. What a stand up guy!