Safelite AutoGlass

Had a big chip in my windshield filled. Safelight came promptly and the tech was very polite. While I’m happy that the chip is now sealed and shouldn’t crack I’m not at all happy with the way the repair looks. I thought it would look better and the epoxy would be clear. It isn’t. Now in addition to the mark of the chip there’s a bigger area that looks scratched and cloudy. I wish I had left it alone. If it had ended up cracking I would have replaced the entire windshield and been happy with the results. Given a choice I wouldn’t do it again.

Was able to schedule a next-​day appointment on Safelite’s website and brought my ’09 Honda Civic in this morning for a much needed windshield repair. I was pleasantly surprised to receive a call before my appointment saying that I could bring my car in even earlier if it was more convenient. Bonus points to Safelite for being able to accommodate our busy schedules! I was greeted warmly when I got there and guided along every step of the process. They kept me up-​to-​date on the time frame and included rust prevention/​repair at no extra cost to me. Overall, 5 stars to Safelite for great customer service while also being budget friendly.

I develop some cracks on my windshield, called my insurance and they set it up for me via this company.
They came out on time, did a good job, vacuumed the inside of the car, made it smell nice, everything looked great.
The only problem was that the new windshield had about six distortions in the glass, right in the middle. This was completely unacceptable. I called them, they quickly came out and took a look at it, and admitted that this was: A bad window. I question how this could’ve even made it past any kind of quality check.
So they came out the next week, replaced the defective window they installed previously, and all appeared fine. I didn’t use my car for a day letting the glue dry.
Monday morning comes around, torrential rains, I get in my car, turn on the windshield wiper, and the arms are not connected. So, I am now late to work, and miss the first few hours of my job because of this error. I wait for the rain to hold off, and drive over to my mechanic who quickly fixes the problem. He was astonished.
Then while driving to work, I noticed that the rain sensor doesn’t work anymore. So I called them yet again, and they came out today. So it’s been about three weeks.
The gentleman came out exactly when he should, took a look at it, and then told me that I need to talk to my insurance company, and go to a dealer to have the rain sensor recalibrated. He told me it would be covered by my insurance.
I wish I didn’t have to go through all this, and it’s only three stars, but I do have to give them this: they did come out to fix their mistakes, and they seemed to own up to it. We will see if my insurance does cover the recalibration, I will update this review as needed.

Some hoodrats in the Bronx decided to smash my driver’s side front window and rummage through my center console to see what they could steal (I guess a couple of burned CD’s weren’t to their liking — they took nothing… Hilariously leaving a pair of prescription Coach sunglasses untouched. But who says criminals are smart, right?)
I made my glass claim with Geico and scheduled repair through Safelite before the cops showed up to take a report. I would have probably opted for them anyway even if they weren’t contracted with Geico because they come to you for repairs. Claim made Saturday night, they rolled up to my work Monday afternoon (within 25 minutes of the earliest time in my 5 hour window no less) — I came outside, gave the keys and went back to work. An hour and change later the guy called and said I was all set and to come out and retrieve the keys and my invoice.
He even vaccuumed out the glass I missed UNDER my driver’s seat when focusing on cleaning the actual seating surface when hurriedly vaccuming out my car at a car wash in the dark on Saturday. The only thing that would have been better is if the Yonkers shop could have done the work Saturday night or Sunday, ha — that would have saved me a cold ass windowless drive back to Connecticut on Sunday night…
God forbid this nonsense happens again, I’d happily give them additional business.

BEWARE! I would give 0 stars if it was an option. Made an appt on a Tuesday for windshield replacement to be done Saturday between 8 – 12:00. I got a confirmation email on both Thursday and Friday confirming the appt and stating they had the new glass. On Saturday a.m. at 7:00 I got an email with a picture of the technician who was assigned to the job and confirming the appt and stating I would receive a call shortly with a more specific time. At 8:15 I got a call from someone else saying he was the technician assigned. When I questioned the email earlier he said «yea don’t worry about that, we just send those out, we get sick calls all the time so anything can change». He then stated that he didnt have the replacement glass and it had to be ordered from the dealer. When I asked why they hadnt ordered it since I made the appt the past Tuesday and he said «yea I was just saying that to my manager». I asked to speak with the manager and was told he would call me back. No call. An hour later I called and asked to speak with a manager and was put through to ‘Ricky’s’ voice mail. Left a message asking for a return call. No call ever came — even up to now. I went on the ‘contact us’ page of the website and sent an email stating I had a customer service complaint and asking where it should be directed to. I still have not received an email response. At 11:45 on that Saturday morning I got an email from Safelite saying my appt had been cancelled. I didn’t cancel — they did. This is probably one of the WORST customer service experiences I have ever had. When I called my insurance company they said «We never recommend Safelite. We can’t tell you who to use but we never recommend them because of their poor record of customer service». Just sayin’. Would NEVER EVER even consider using them again!

The guys here were great! My car was broken into over the weekend so I needed an appointment ASAP! I dropped my car off with broken glass everywhere! My seatbelt wouldn’t work bc of the glass stuck in the buckle… Not to mention it was raining on Saturday so everything was soaked! When I picked up the car it looked like nothing had ever happened to it! Like brand new!!! They vacuumed every little piece of glass and even made it smell good! Thanks!!!

Very nice from start to finish. They even cleaned the trash and vacuumed my car for me!

This place helped us get our front windshield replaced recently and did an excellent job. Process didn’t take long (although the glass needed to set, so appt needed to be a little longer). Worked great with our insurance and confirmed appointment prior to us coming in. Very friendly and I would definitely recommend this place if you need your car glass worked on.