Stephen & Co Hair Designers

Stopped in for a cut while in the area for business and it exceeded my expectations! Great consultation and cut, I got exactly what I asked for. The stylist listened to me, which we all know can sometimes be a challenge. Staff was extremely friendly.

Never again. I have been going to Stephen and Co. for the past 8 years. But that all ends today. I have referred friends and was embarrassed when they left unhappy with recent services. Unfortunately, I gave Stephen and Co the benefit of the doubt and paid the price, literally. During my recent visit all the warning signs were there. After I checked in I observed a customer being turned away because they had mistakenly canceled her 8:30 am appointment and asked her to come back at 10:00. To their credit they did give her $ 25 towards her next service. I continued to wait 15 minutes and then confirmed with the receptionist that I was checked in for hair and makeup. I was having a very special photo session with my 8 month old daughter that morning. Apparently the receptionist had not checked me in. Then I met my hairstylist who will remain unnamed. She was clearly a bit frazzled. Because I had not been checked in she was now late for her next appointment. Her mind was not on me as she was giving her next customer a consultation. My hairstylist was distracted the entire time. I requested a rather significant transformation and gave the stylist several cuts to choose from that I had researched to be good for my thick wavy hair. I also wanted something easy to style and maintain as I am a mom who works full-​time. Well, my stylist did not give me the cut I wanted and I could tell that she knew it. She called in for reinforcements and her hands were noticeably shaky. She even left me to consult with other stylist who I could see looking at me. This made me very uncomfortable. I do believe she did the best she could but if she knew her best wasn’t going to be good enough she should have told me this was not a cut she could execute. During the cut I could tell the stylist was trying to shirk responsibility. She told me my hair was «deceivingly thick» and the cut was for fine hair. But I picked the haircut from research I did for thick, wavy hair and my face shape. Then I was told by the stylist who my stylist brought in for help that I had «funny little cowlicks». The fact is, my stylist cut my hair too short and did not master the style I had requested. And to top it all off they did not do my makeup. The same receptions who did not properly check me in told me they didn’t have anyone available because my haircut took too long. She blamed me for this, stating I got a complete make over and this didn’t allow for the time for my makeup. She said they didn’t have anyone, that the makeup artist waited and waited. When I explained to the receptionist that this is something that should be communicated to the customer she blamed my hairstylist for not telling me. There was only excuses. They did not take any responsibility and did not offer any complimentary services. I was visibly upset and explained I had I photo shoot with my daughter within the hour. The receptionist only tried to make small talk with me. This was one of the most unprofessional experiences I have ever had. I left there without my makeup and with a botched haircut. I will not be going back. I will not refer people to Stephen and Co. In fact, I will warn people to stay away from a place that provides inconsistent haircuts and terrible customer service at a high price.

I drive down from Boston every month because of the excellence at this salon. The cut, color, service are outstanding. Julie is my person but I’ve been served by others as well and they have all been great. And prices are reasonable.

Coming here for little Kevin hair cut. Always happy with service even today we arrive on time and I think they forgot about us we wait and wait for 22 min. It’s ok because we got free hair cut after all ;))

Stephen and Co did our wedding hair and make up for myself and my large (11 people) bridal party. Everyone looked stunning! Kiki, Sandy and co did a great job! They had mimosas ready for us, too, and allowed us to bring bagels and fruit salad to enjoy. We had the salon to ourselves, and it was super fun. But I cannot say enough about how perfect the hair and make up they did was! I can’t wait to return for non-​event hair cuts and styles.

I highly recommend this place. Specifically, Lindsay. She did a great job with my hair and eyebrow wax. She is also super friendly and professional. I love that they text you to confirm your appointments! The prices are reasonable and really a bargain for the quality that you get.

Love this place! I am a guy and after several typical experiences at the chain hair cut places in the mall, I need something new, and I found this place. I was a bit nervous at first, as it was going to be only for women or to high strung, but my nerves were calmed very quickly! This place is great. The people at the front desk are wicked nice, very friendly, offering you a drink as soon as you come in. If it is your first time there, they even offer to take you around on a little tour of the place.
The cosmetologists are all awesome! The senior staff know what they are doing, and if you have any questions, they can answer anything with great suggestions. They give a great cut, but it can be a bit pricey, so when you go you can save a little money by asking for a rising star. These people are just as good!!! I have referred a total of 4 new people to go here, my partner, friend, cousin, and mom, all of them who continue to go back here! If you are looking for a new place or a new style, check them out, it cannot hurt!
They also offer other services, such as spray tans, massages, and other things, not too sure as I have not checked those out, but you can look into it!

Most professional salon in the area

Very nice Salon, but $ 44 bucks for a trim?

went today for the first time to get my eyelash extensions filled by kerri. I HIGHLY recommend. here’s a woman that really knows what she’s doing. i will most definitely be returning. the atmosphere was made me very comfortable.

Stephen & Co is a reliable salon with hair dressers that I trust. I tend to jump around from salon to salon — going wherever is most convenient but whenever possible I try to make it to Stephen & Co.
I’ve visited many salons and Stephen & Co is by far my preferred spot. While at Stephen & Co I’ve had a ton of different stylist (I book based on dates and times that work for me rather then what works for a specific stylist) and all of them have done a great job.
I would say that overall the price is average and what you’re going to pay at a reliable salon. I wish they would expand their locations up North so I could visit on a more regular basis.
I would recommend Stephen & Co to everyone and I use this salon as my benchmark — always comparing other salons to this one.

Stephen’s is a clean, modern facility with a family atmosphere. I have been a client there for many years. I book my appointments a year ahead. On the few occasions I have had to change them, the staff tries very hard to reschedule with my favorite stylist. I find the pricing a bit high, but fair for the quality of the coloring and styling. Stylists are professional and regularly update their skills. My regular stylist was quick to notice the development of a skin cancer on my face, so I was able to receive prompt treatment.
I would urge anyone who has a bad experience to bring it to the attention of the receptionist. The behavior of the manicurist described here would not be tolerated if the management were aware of it.

I recently went to Stephen & Co for a facial as a birthday gift from my boyfriend. The aesthetician, Laura, was excellent. It was my first facial ever and I had no idea what it even was, but she let me know exactly what was happening and what products she was using and why.
The service was prompt and the bed/​room was extremely comfortable and relaxing.
My judgment of the salon atmosphere however can be described as hectic. They do seem to generate alot of business, but they seem properly staffed for the volume of customers.
Overall, I don’t think I will be leaving my current hair dressers for the ones here, but their spa is fantastic.

I have been a faithful hair client of Sarah at Stephen & Company for years. As a testiment to my devotion, for the past 5 years I travel to Dartmouth from Providence (a 45 minute ride) because I can’t bear the thought of someone else coloring or styling my hair.
Unlike some other reviewers, I find that the pricing is very fair given the quality of service and the clean/​bustling/​professional enviroment. The front desk staff is consistent, efficient and very well trained. The products used during the hair services are high-​quality and appropriate to specific hair concerns, etc.
This salon differs from almost every other salon that I have ever frequented in that it takes customers on time, every time. I don’t know how they do it, but it is refreshing. I don’t think that I have ever waited more than five minutes past my appointment time.
The only difficulty is rescheduling appointments. Regular clients are stongly encouraged to book ahead. To that end, I book my entire year’s appointments in January (which is unbelievably convenient!). However, when last minute changes need to be made it isn’t always easy to get in with your preferred stylist.
Obviously I am a raving fan of the salon… the reason that I didn’t give the salon a full five stars has very little to do with the hair service.
I have been disappointed with varous nail technicians the few times I have made an appointment here. I want to love the experience, but I’ve never been able to latch on to a consistenly good/​professional manicurist. There also seems to be a fair amount of turnover in that particular department relative to the other departments in the salon.

It seems that Stephen & Co is one of the few places in the New Bedford area to get a decent haircut. I have been going here for years because I have not found a comparable salon in the area. I have seen many different stylists here (I like trying new ones) but have recently been happy with Kayla. I have found an amazing salon in Boston so I am not sure I will be back here, but for anyone locally interested in trying something new, this is your place.
The salon had a major renovation fairly recently (the last couple of years) and the resulting building is beautifully furnished, welcoming, stylish, and more spacious as they took advantage of their second floor. They offer an extensive array of services including massage, nails, wedding and special occasion, any type of hair treatment (cut, color, extensions, etc), waxing, and more. They are pricey and because of this I am often hesitant to schedule an appointment. I would feel differently if I left with amazing hair each time, but that just is not the case; paying $ 60 for an okay haircut is not exactly my idea of fun. My whole wash, cut, and dry usually has me in and out in 20-​ish minutes.
In my experience, however, the staff has been professional, helpful, and enjoyable to talk to. I do not want my partial negative feedback to cloud the fact that Stephen & Co is a classy salon with many talented stylists. Just find a stylist who listens to and gives you what you ask for and stick with him or her.
Note: another nice, full-​service salon in the area happens to be just seconds away from Stephen & Co, MedAesthetic Salon & Day Spa. I find the two places to be pretty equal in terms of pricing, service offerings, and results.

Stephen & Co is definitely a great establishment and I am excited for next weeks cut and color, however the woman who did my nails was certainly upsetting.
I will be returning but not to have my nails done by her. She complained about back pain the entire time I was in there. I understand and sympathize as someone who has had back problems in the past but complaining to a client is absolutely inappropriate.
I have never had a manicure where my hands are not moisturized and massaged, even if it is just for a minute. Generally it is done prior to the manicure but all she did was put oil on my hands afterwards, no massage. I asked her for some hand moisturizer because my hands felt horrible after being under the drying light and having so much alcohol applied. This woman actually make a rude remark about me asking for moisturizer and then very quickly applied and massaged my hands. Absolutely inappropriate.
THEN she proceeded to complain about having not had a break since starting that morning. I couldn’t believe it. Right in front of myself and a few other customers. She said that giving a manicure to her next client «Just wasn’t happening» at which point the sweetheart who was working in the same room with another client reminded her than in fact– she would be giving a manicure to another client shortly.
I was appalled. I believe her name was Stacey. I am sure she is a great lady but the way she spoke to and around her customers was so inappropriate it was beyond me.
My friend actually warned me about her complaining prior to our appointment and how she had mentioned to my friend that she doesn’t like her job because she has to be nice to people all day. Really? She said that to a CLIENT? I am always one to compliment great service but at the same time can not ignore inappropriate behavior within the workplace. So Stacey– I am sorry. I hope this is an eye opener for you and helps you to understand there is a way to treat and speak to customers. I will definitely be contacting management.
In conclusion– I do recommend Stephen & CO but would not recommend that Stacey does your nails.

as a broke graduate student, finding a decent haircut for a reasonable price was a difficult task. Stephen and Co definitely delivered on both counts. they offer a student discount with current ID for a haircut for $ 19. i have no idea if this discount extends to other services, as this is all i got at the salon, so i can’t speak to their abilities as colorists, etc.
however, they do great cuts for a really reasonable price. i had a number of different stylists over the time i went there, and each one was just as good as the last. i have short hair that i like cut in a pretty precise manner, and they really listened to what i wanted and did it well. i always felt a bit pampered when i went there, starting with a complimentary coffee or tea and a vigorous, soothing shampoo. i never knew getting my head rubbed that hard would feel so great (ha). the stylists are all really sweet and chatty and fun to talk to.
the interior of the salon is beautiful — homey and comfortable with huge windows and lots of natural light. the reception staff is always friendly and organized. i wish i still lived near here — my haircut misses Stephen and Co.

Yes, it is pricey, but all my friends love my hair and they would tell me if they didn’t like it.

WOW! Can’t believe I’m the first (that’s what she said)… It doesn’t get any better than Stephen Co. when it comes to all things beauty. However, I question if it’s worth the hefty price tag. Seems I can’t get a cut and highlight for less than $ 150 with tip. Also, the snobs who go and work there are almost comical in how seriously they take themselves, so it also give a great atmosphere to people watch. Now don’t get me wrong there are some great people too, but they’re no fun to watch! Just be prepared to pay top dollar to be judged.