We had a group of 11. Our guide was the guide from hell. No personality… he never introduced himself or asked where we were from. He barked orders like a drill sergeant and became pissed off when our kids(aged 16 – 19) began to enjoy thmesleves and had a laugh or two. Yeah, such a trip requires some seriousness at times… this guy was way over the top… we passed 10 s of boats on the rive and all were enjoying their day… our guide just wanted to get through the day as quickly and uneventfull as possible. At the end We complained to the owner who provided no reponse. as so bad we refused to give them another $ 40 for the photo cd. Many other rafting companies offer the trip .we went with wild water rafting last year and had a blast… we didnt think it would matter much who we used for the trip and our hotel offered discount tickets… we saved 5 bucks and it cost us the entire days enjoyment. I also emailed them asking for an apology and a copy of the photo cd as a way of at least trying to fix the disaster, so far nothing. Ill update if we get any satisfaction.