This place looks inviting from the outside but has the usual gift shop merch inside and the customer service is horrible. This was my second time in. I was greeted but there was no follow-up. I stood in the vicinity of two sales clerk and all they did was talk to each other. I stood near one on the sales floor and she just walked right by me several times, never saying a word. Did I mention the three charming signs? Outside said«shop local.» On the door is a sign that says«We’re Awesome.» No self esteem issues there. And then right at the register, the big sign says«prices are subject to change according to customer’s attitude!» Well if that doesn’t say«customers, you are important to us» nothing does. Been in retail myself and find MY purchasing is subject to change according to THEIR attitude. Going elsewhere for sure…
Melinda E.
Classificação do local: 1 Brooklyn, NY
The woman who owns this store is so incredibly rude and it is so unnecessary. She treats people like they are beneath her. Get over yourself. You’re in North Conway for heavens sake. I am spending my money elsewhere.
Jolene J.
Classificação do local: 1 Union Square, San Francisco, CA
Cute stuff. The only problem was when exiting. The woman worker accused me of stealing the bracelet that I was previously looking at. This made a very awkward situation in front of my family and other people in the shop. All along the bracelet was sitting on the shelf where I found it. Just because I have pink hair doesn’t mean I’m stealing your merchandise.
Jana C.
Classificação do local: 4 Haverhill, MA
Went to this store while in the area, wasn’t exactly sure what it was! Was pleasantly surprised when shopping around. They had a lot of fun, unique gifts(jewelry, home décor, gag gifts, stuff for kids, etc…) and I didn’t leave empty-handed! Some of the items were a tad pricey, but there were many affordable items we found as well. Would recommend stopping in here for anybody going through the area!
Colleen D.
Classificação do local: 5 Braintree, MA
Very unique store. Funny items! They sell Alex and Ani. Kids toys and other things. A little crowded at checkout and a little confusing.
Alanna S.
Classificação do local: 1 Lowell, MA
I have been here tons of times and never had a problem with the place. Today was a different story. I was with my big family, and the clerk followed us around the whole time! Finally the last straw was when the clerk yelled at my daughter not to touch something. She wasn’t running around or being bad. Although they have some cool stuff, the items are overpriced. Even the 50 percent off rack was in the 10 – 50 dollar range. Skip this store and go to the 5 and dime.
Karen S.
Classificação do local: 4 Swansea, MA
I always have to stop here when in the area. They have a nice mix of gift items, things for the kids, jewelry, etc. There really is something for everyone and prices range from expensive to affordable. They sell chamilia, Pandora, Alex and Ani as well as jewelry by some local artisans. I rarely walk out empty-handed.
Bill B.
Classificação do local: 5 North Conway, NH
The Penguin Gallery in North Conway NH village is one of the shops we always have to stop in when we are in the North Conway NH area. We always find a great, unique and crafty toy for my son. In fact I have gotten him a birthday and Christmas present or 2 every year since he was born and they are always a big hit. To be honest, I always take the advice of the store owner, Lynda, or one of the helpful people she has working the store. They know the products and once they hear a few ideas from me they always come up with a good idea. For great toys for a wide range of ages, you can always bet on The Penguin Gallery. My wife also is a big fan of the jewelry cases, but that is her story to tell.
Jenna H.
Classificação do local: 2 Boston, MA
While I always stop at The penguin and usually find something to buy that I like — I was not treated very well the last time I was there this past January. A woman who worked at the store was cleaning the shelves of the store(midday /holiday weekend) and found it inconvenient that I was trying to shop and buy something there! If I was looking at something on a shelf that she wanted to clean, she would say«excuse me» and make me move so she could clean the shelf… I found this to be very rude for someone who works in the customer service industry. I suggest they find better employees.
Becky S.
Classificação do local: 4 Wolfeboro, NH
I always go to the Penguin Store to buy things I never knew I needed. They have neat little unique toys, as well as housewares and books and paper needs. They pretty much cover all their bases, which is useful but sometimes overwhelming. The place is cluttered with knicknacks, but it’s a fun place to stop in if you’ve got some extra time.
Meg C.
Classificação do local: 3 Philadelphia, PA
My sisters and I used to go nuts at this place when we were little. Looking back on it, I don’t really know why there is a penguin-themed shop in upstate NH, but whatever. Fun for the kiddies, anyway.
Jocelyn G.
Classificação do local: 3 Boston, MA
Some cute stuff inside, including witch balls and other glass hanging stuff. Medium sized section of penguin and other arctic related animals. Mostly like an upscale Hallmark store with cutesy things that you might want to buy your mother-in-law for her birthday.