Sixt Rent a Car

DONT RENT FROM HERE! Unless you want to pay an extra $ 150 at drop off for unexplained rules. I wish I looked at all of these reviews before renting here because I am so upset. Management did absolutely nothing.

Stay away from this location. Do not rent from here. This is a franchise owned location that follows no rules. Worst service I ever had, very rude staff. Would not honor my reservation and said they did not have any cars because they were overbooked. Even though the Sixt website says they had cars. I ended up renting from Alamo and paying a same day premium.

I wish there was a way to give this place no stars. They waited until we were bused away from the airport and then told us we needed our insurance card or to buy their insurance, adding $ 250 on to our quoted price. We obviously did not have this card with us and the girl working the counter was rude and could care less. While we waited, two more groups arrived and were in the same situation, although they ended up yelling while we called HQ. Head quarters said they didn’t have the ability to cancel, that it had to be via email. I ended up having to take an über back to the airport to get a car rental. AND they still are trying to charge us. I was so excited for a new comer to the market and I was severely disappointed.

I sent email to complaint office and never heard anything back from them. Funny thing is a few weeks back I got a letter thinking it was a response to my complaint. It was a rewards card. Almost fell down laughing. Please please people, if you read this, don’t use this company!

‘Ello chaps!
It isn’t often I’m disappointed with a business, but Sixt just left so much to be desired.
What initially peaked my interest online was Sixt’s value and higher end vehicles available for rent.
When we landed at the airport we were picked up by the shuttle and take the few minutes off property to the Sixt office. There we found a locked front door with a sign saying that the employees would return in 15 minutes. The driver of the shuttle opened the door and began to check in customers as best she could, while juggling phone calls and other customers returning cars.
Keep in mind — there was ONE employee doing all of the work. ONE employee driving the shuttle (leaving the office empty) then coming back to do everything else.
On the return trip, to drop off the car, in the cold and rain we found a locked door with a sign again saying they would return in 15 minutes. It baffles my mind that a company with such an absence of customer care standards is even still in business.
I hate having to say this — BUT DO NOT RENT FROM HERE. It’s just too risky. You’ll spend who knows how much time waiting for a shuttle, then waiting to get a car and then you won’t even know if you’ll have a shuttle to take you back to the airport.
If operations and management continues as it is, this location will certainly not remain open long.

DO NOT RENT A CAR FROM HERE. Trust me, because if you do it will save you money, time and frustration. Putting aside the poor quality of the vehicles, the customer service is the absolute worst. The «Manager» Kimberly is a miserable person who essentially tried to price gauge us on a vehicle that we agreed to pay a total of $ 175 for the weekend. We rented the car on a Friday night and were asked to upgrade from our original car for the grand total of $ 175.12 (as evidenced by the receipt we received from Sixt after the transaction). The next day we returned to Sixt to add a driver to the contract, which we understood might incur an additional fee. While we were prepared for this, we were not ready for Kimberly (aka Little Miss Sunshine) to also inform us that in addition to the fee we would be paying for an extra driver, that we would also have to pay more money for the upgrade we received as we were charged «the wrong price» the day before. When we calmly protested the increase, noting the receipt (a contract reflecting our agreement to pay $ 175 total for the upgrade), we were told that we would either have to pay OR cancel the contract and leave. Kimberly then told us that if we left we would have to find our own way back to the airport and would not be able to take the shuttle back to the airport to find another dealer. After arguing with her some more, another employee of Sixt approached us, asked for us to explain the situation and correctly noted that as reflected in the receipt, Sixt would and should honor the contract that it agreed to the day before. Long story short, the people at Sixt are incompetent, rude and will try to illegally force you to pay additional charges – even when you show the receipt!!!
Thanks for the southern hospitality Sixt –we will not be back and hopefully other customers will not as well. :)

If I could give negative stars, I would. Worst rental car experience of my life. Arrived at the airport, no shuttle to pick me up, tried calling, no answer for 30 minutes. As I was trying to figure out how to get a different rental car and cancel my reservation, the shuttle finally showed up. When the shuttle dropped us off, there was a sign on the front door stating «be back in 15 minutes». We waited 30 minutes in the blazing hot sun. When the clerks finally arrived, they laughed about being late. To top it all off, they overbooked and did not have any cars, despite the fact I had a reservation.

This is the worst Sixt I’ve ever been to. I will be filing a formal complaint with the company as all of the cars I was offered had 40k miles plus and BEAT UP. First car I was offered had AC fan issues. Second car was filthy inside. I took the car though as nothing else on the lot looked promising.
Stay away from this Sixt! It’s a franchise that should be stripped of its brand!

An additional note. For whatever reason, they have charged me two security deposits (each being $ 250). I know they will eventually clear my credit card (well, I hope so), but talk about sloppy financial management.
Hop in a car and drive away from this rental agency, just not in one of their cars.

Things went smoothly. Staff was friendly. Location was tight for anyone needing to sit but it was convenient to the airport for the value. Car was a Camry that had a lot of nicks and the maintenance needed light came on the 2^nd day we had it but they said we could return it or keep it since it was not in urgent need of being checked. I got a text upon landing with the phone number and where to meet the bus. Very handy when one has a bunch of confirmation #s to remember. Most upsetting was the extra $ 250 deposit that I had planned on using for my vacation. I failed to read the fine print! However, it was credited to my bank acct several days later so I did have it for spending.

Every other rental agency was sold out so my only option was to book with Sixt. 0 stars. Waited at the terminal for an hour and a half for the shuttle after they told me several times that they would be there in 5 – 10 minutes. Ended up taking an Über to the rental location.

If I could give zero stars I would. Had reservation arrive no cars. Terrible service

Sixt was the cheapest rental available at the time I was looking for a car but the rental experience was not good or of high quality.
To start they have a $ 249.99 credit hold for all rentals. Upon inspecting the vehicle it was filthy on the inside and the tires were very close to their wear limits. It wasn’t until later in the weekend that I noticed that all four tires were actually different.
When I got in the car to leave, the check engine light and tire pressure warning lights were on. When I brought this to the agents attention she merely stated that the oil was due to be changed. Of course this was not true and upon having it checked while on the road a mechanic checked with an OBDII scanning tool to find that there was a problem with one of the O2 sensors.
I know this franchise is new to my area but the quality of the rental and rental experience I had was poor. The vehicle was not clean, needed tires, and had engine faults at the time of my rental. On top of that, the car did not even have cruise control.
Contacting the corporate customer service appears to be a waste of time. No return calls or a response to my email.
*** UPDATE ***
I finally received a response from the corporate headquarters and they refunded my charges for that rental and provided me with a voucher for a discounted rental.
I just rented another vehicle from them ¹¹⁄₁₆ — ¹¹⁄₁₈ and I must point out that I did not have any significant issues with my rental this time.

No car. Bait and switch. Waste of time. Poor service. Rude employees. Tried to upgrade for lot more than original quote.

I’ll Never use them again. I was waiting for the shuttle for about 20 minutes. As I saw the van approaching I picked up my bag and moved toward the curb. The driver pulls to the curb, looks at me and the 3 others standing behind me and slowly pulled forward. I thought he was pulling up so we would be at the rear of the van where our bags would go, but no he keeps going and leaves.
All the other shuttle drivers pulled up and either got out or rolled down the window to ask what company we’re waiting for.
He comes back 30 minutes later and takes me to their rental location. Needless to say I’m upset. I get to the rental location and I’m asked if I just made the reservation that day. No I did not. I made it a couple weeks ago. I booked a luxury vehicle. I was given a Volvo that looked like they found it on their way into work that morning. The person asked if everything looked ok. I said NO. When I booked a luxury vehicle this is not what I had in mind, but I am running late and have to go. She apologized and said she would give me a discount. I received my final receipt from them, but I have yet to see this discount I was promised. From now on I’ll just stick with the companies I’m used to renting from even if it costs a few more dollars. The few dollars I saved booking with Sixt was not worth the time I lost waiting to be picked up (in that Charleston humidity) and the terrible looking and horrible handling vehicle they gave me.

NEVER rent from this place. Reserved a car online a week in advance for a trip to Virginia. When we arrived at their dingy location, after waiting for a half hour for the single representative to check out a single person, they told us that they don’t «service» Virginia so we wouldn’t be able to rent the car. A waste of hours of my time that could have been avoided by a warning in their online booking system or in any of the confirmation information. I just reviewed the confirmation email they sent, including the attached pdf, and it does not include any information about not being able to take the car out-​of-​state. Seems like a poorly run, disorganized business.

UPDATE: After 2 hours of calling them for the shuttle, they never answered the phone and the shuttle was nowhere to be found. I gave up and rented with the «walk up» price from a competitor. I kept calling to cancel my reservation, and when I said I need to cancel (thinking I was doing the right thing), the girl on the phone yelled «FINE!» and hung up on me.
Sorry Sixt, you’re the worst and I’ll discourage everyone I know from renting from you! Deuces!
I’ve read the bad reviews and I think it’s all timing.
I arrived at the airport and the shuttle van was ready and waiting for me. The lot is a bit run down and is easy to miss. The employees were friendly, but all it took was 2 customers and that was all they could handle. It’s a one on one business, and if the phone rings… there’s nobody else to help.
The VW I rented was a little beat down and janky… but it got me where I needed to go.
Again, it’s all timing.

Do NOT use this rental company. I reserved a car online because it was the cheapest on Expedia, and when I arrived around 8:15 am the next morning to pick it up, no one was around. The door was locked, even though they were apparently «Open 7AM — 10PM,» and when I called them, no one picked up and the phone just rang and rang. I called their corporate HQ and was put on hold for more than 15 minutes. We waited around for 25 minutes and no one ever came, so we went to Avis down the road instead and got a car in 5 minutes (though it was 2x more expensive). My fiancé and I were both late to work. I tried to call Sixt back and cancel my reservation and was put on hold again. I was finally able to call back and cancel over an hour later. WORST rental car experience ever.

Terrible, no good very bad rental. I had to use them because they were the cheapest on my work travel system. I thought what can go wrong? Plenty. First when I arrived I had to call for the shuttle. The phone rang and rang and no one would puick up. Finally after several calls someone picked up and told me the shuttle was on the way. It took ½ hr for it to show up. When I got there the person at the desk did not apologize for the wait.
On the day of drop off, when I got to the office it at 6:30 it was closed. The web site said it opens at 7AM. I drove back to my hotel and thankfully the shuttle driver was able to pick me up at the rental office. 7 AM came and still no one. I left the key and left. Appearantly the rental office does not open until 8AM.
While they maybe the cheapest they are not worth the trouble.

Check in took almost 2 hours with 2 people on line in front of us and a line forming behind us as we waited. As stated on other reviews they don’t give you a final receipt and rush you off with the intentions of screwing you over on the final invoice. We returned the car with over ¾ of a tank. They later said it was only ⁵⁄₈ left. The fueling charge was $ 56 dollars for about $ 9 worth of gas and about 15 minutes worth of a guy making $ 12/​hr to go top it off. If you want low budget expect to get ripped off somewhere along the way making it not worth the cheaper price. All of the big name companies were comparable in price and right at the airport terminal.