Crowne Plaza Charleston Airport – Conv Ctr

Checked into room 323 on Monday ⁶⁄₂₀. My six month old son kept awakening through the night irritable with no explanation. Discovered bumps on his forearm, tried not to ocerreact, but found a bedbug next to him while he was napping. Contacted management immediately and was transferred to another room and advised the day would be at no charge. He didn’t seem to be too alarmed or concerned. My mother and I both have discovered bites since first reporting. I spent good money on this trip and these subpar accommodations. I have contactef the local health department only to keep getting passed on from agency to agency. This is the host hotel for my family reunion and due to a national dance competition in town, everywhere is booked to capacity. I feel stuck in a horrible situation.

Amazing staff! The entire experience was top notch but the staff really went above and beyond. The hotel itself is designed to make you feel at home. Which it completely succeeds in doing. A wonderful bar area with comfortable bar seating and couches. The room was perfect. Plenty of space to work or just relax after a long day. The bed was a problem because I didn’t want to get out of it. Overall, one of the best hotel experiences I’ve had. Highly recommended!

There for a MUSC Continuing Medical Education Symposium. Actually this is the 2^nd time I attended this conference at this particular hotel… last time was 3 yrs ago. Staff at the front desk was very friendly and warm. Seats and conference room were comfortable and temperature was just right. Audio-​visual was set up right. Food (breakfast and snacks) were OK, but I wish they had a better offering of healthier fare. Didn’t stay in the rooms, just drove in for the conference. Bathrooms were a bit too small and lacking adequate number of stalls considering it was a conference of over 150 people.

The first room we were given had ants on the desk, room service menu, and the bed as well as hair on the nightstand. We told the staff member at the front desk. She was very nice, professional, and apologetic and got us a new room. However, the floor in the new room had clearly not been vacuumed. The bathroom appeared to have been swept, but the pile of hair was right that the entry – it hadn’t been cleaned up. There were m&m’s on the room floor and someone’s dried out contact stuck to the bathroom door.
At this point, we really just wanted to leave for dinner and not deal with the ordeal of changing to yet another room since we were only staying for one night.
The hotel is also loud, but they provide white noise machines which is a nice touch.

Hotel is beautiful. Loved the room décor & spaciousness. Great location & free Wi;Fi that was good enough to play karoake videos through YouTube with no lag. Walmart is 1 full block to the right & outlet is across the street. Most of the staff is friendly. I was irritated that housekeeping made up our beds & left… no new towels, no vacuuming, no toilet tissue, didn’t take the trash out & all the dirty towels were on the floor. We had to call a couple of times to get it together. The bathroom door, which is a sliding barn door type, has a big gap that people sitting on the bed can watch one potty & shower. I hated that I did not have the level of privacy I needed to escape a busy weekend & was too busy to manage these details that others get paid to do. The toilet screamed after every flush & the shower is apparently marked incorrectly. I almost got scalded. Finally noticed between off & cold was the ideal warm level.?. Banquet service — friendly & very accomodating. They need to be more detail oriented. We had to ask that our tables for dinner be given clean table cloths. They accomodated with no delay, but we shouldnt have to have managed that. Tableclothes were black on white. By request they changed the black ones we pointed out. The whites underneath were filthy. Food was different combo, but the family liked it. I hope they wash tablecloths for the next group. They did not vaccuum. If you don’t have service requests it’s a great place to stay. Breakfast was a good selection, but they should pull some grease off the bacon. A few of us felt ill after eating there.

I thought this was such a nice hotel it was new and clean. No issues at all it had the cutest curved chair in the room as well.

the rooms aren’t awful but the shower takes forever to get hot and has one of them 2 turn diverters from the 1960s. Pain in the … to set.
The shower curtain bar was updated to the bow variety, but they used the old curtain from a straight bar, so it comes up a foot short on either side.
Nice and helpful staff. OK, pricy restaurant, for what it is.
Atrium set up with an active late nite bar full of loud mouth drunken twerps, whom you will hear bouncing of the walls til 1 AM, even though the bar closes at midnite.
There are many other hotels in the immediate area. I have to think one must be better.

I had, what I can only image to be, one of the worst hotel experiences here last weekend. We booked this hotel with some hotel points that were expiring at the end of the year and were pretty excited before we got there.
My mother called the night before check in to CONFIRM our reservation and the front desk attendant decided to CANCEL the reservation. My mother was very clear that she wanted to confirm and explained this multiple times but the front desk attendant was VERY rude about this. So rude that when the reservation was restored my mom asked what the attendant’s name was and he said «have a nice day» and HUNG UP. We thought maybe there was ANOTHER misunderstanding so we just called again and asked his name and he hung up on us another 2 times!!! Finally we called from another number (it became very clear he was screening our calls) and got a different attendant who assured us our reservations were restored. We kept asking about if our points carried over and were still used to book the room and nobody at the desk was sure what to say or do. The morning of our check in we called to ask if we could have an early check in and the desk attendant said no. We called 20 minutes later to ask what time check in was and the attendant said the hotel was not busy and we could check in any time we wanted. (WOW with the miscommunication).
While it is located in a nice area, the outside of the hotel looks like an abandoned hospital. Upon check in we made sure the rooms would be booked under the points we used when we first reserved the room and we were assured it would all be taken care of. The inside lobby is beautiful and the layout of the rooms were perfect but unfortunately they were the only pleasurable experience about the hotel. Towels were out in the fitness room both times I visited, there were no cups in the lobby by the water, in the rooms the blankets on the bed were itchy, HDMI port on the TV was broken, the sliding door to the bathroom did not close all the way. I could go on and on but I won’t because I think you get my point.
The morning we checked out we received our bill and by no surprise we were charged for the rooms and they were not booked under the points we used to first reserve the room. We did try to take care of this three times before and were told it would be taken care of on check in. This was all taken care of by the time we left but if we were in a hurry to check out or if our points did not roll in to the new year this would have been a nightmare to take care of. Frankly I wouldn’t be surprised if this was not still cleared up and we were actually charged for the rooms.
I would NEVER stay here again. I would not recommend staying here at all. We were HUNG UP ON by the front desk attendant multiple times after he cancelled our reservation. I have never had that happen to me by anyone in the HOSPITALITY industry. I feel so ashamed for whomever did this to us. Be aware if you are thinking about staying here.

Great stay. Beautiful and spacious rooms. Close to Tanger Outlet and and fairly close to the interstate. About 10 minutes from US 17 and 20 minutes from Folly Beach. Great sleeping bed, ample free parking. No complaints.

I booked two rooms from their web sight for one night to celebrate my dad’s 75^th birthday. When we arrived at the hotel at about 3:15, one room was ready and one was still being cleaned. I inquired how long it would take and the lady at the front desk pointed at the sign behind her and said «check in is not guaranteed until 4:00pm. So, I said that’s fine, but she could have said it a little nicer. Anyway, as She was checking me in, she said they did have another room with two beds that was ready now. So, I said Great.
My parents went to their room and I went to mine. The rooms were nice and clean with mini friges. My parents room was on the bottom floor and it was very dark because you had to keep the blind pulled so no one could see into your room. I had also read that they had been renovating and had new mattresses, but it was very apparent that neither of our rooms had new mattresses yet. They sounded like a haunted house when you got in or out of bed.
So we were taking a rest before going to dinner and when I came down to my parents room they said about an hour after we arrived, someone was using a key card to get into their room. My dad opened the door and two men had a key card to their room and said they had just been given that room!
I have travelled quite a lot in my life and have NEVER had something like that happen. My parents are in their 70’s and I shutter to think about this happening in the middle of the night or when we were out to dinner… only to return and all of their things missing. So, went to the front desk to ask why this happened and was told «that’s already been taken care of». No apology, explanation or anything.
Next morning I received my bill under the door and low and behold it was $ 25.00 more then what my booking email had given me. After having another girl at the front desk point at another sign that said «quotes are estimates». I got to speak with a manager and I asked what the difference in price was for and he then proceeded to tell me that when I checked in, that they did not put both reservations on one account, but separate accounts and that he would fix it. Then he told me the amount… which was the exact same amount as before! After telling me this same amount several times, each time acting like he gave me the correct quoted price. He then asked me what I wanted him to do. I said «I want to pay the amount on my reservation that was emailed to me». He said «they quoted you the wrong prices.» To which I said «who is THEY?» I showed him the email confirmation again that said «Crown Plaza» and asked «is this not you?». He said it was the reservations office in another place not his specific hotel.
SERIOUSLY!
In the end, he did charge me for the rooms at the price given to me when I made the reservation plus another $ 25 for my problems. I told him about the men trying to get into my parents rooms and he said he would look into why that happened. For that issue, he gave us free breakfast vouchers.
While I appreciate the final result from that day, I don’t think I should’ve had to go thru that. I have never made a reservation just to be told later that the «quote» was wrong.
At the same time an addition charge of $ 275 was placed as a hold on my credit card. I mentioned this to the manager because they put a hold of $ 451 PLUS $ 275 on my card. He said the $ 275 would fall off. So, now almost a week later and it is still on there even after the real charge went thru.
I called the number that was included in the email confirmation and couldn’t get in touch with anyone and when you press 0 for the operator you get «this number has been disconnected».
Long story, finally got reservation desk, they transferred me to guest relations who wondered why I was sent there! But took a message and said they would fax the hotel about my issue.
Finally, a very nice man named Chris called me and said he would take care of it for me.
So, would I stay there again? Are you kidding?
I don’t know who is running that place, but they seriously need to get their shit together. There are way too many other hotels that are less expensive to stay at for a lot less headaches.

Loved the shuttle and how fast and courteous is was to my husband and I! The Tanger Outlets are within walking distance with tons of 5star dining as well! The hotel has a small dining lounge one the premises as well. The pool was awesome and just the right temperature!

This was our second stayed at the Crowne Plaza for the MUSC Evidence-​Based Drug Therapy Update in the last 2 years. I will not be staying again. There was a cockroach in the bathroom that I did not see and stepped on with my bare feet. There were also ants in our room. We brought this up to the front desk who immediately switched us to another room. Unfortunately, that room did not have the same amenities that our original room did. We declined switching to the inferior room and asked what other options there were. The front desk said they would call us back with other options, but they never did. I have never experience such poor customer service before and will not be staying at this location again. I would encourage MUSC to find another location for future conferences.

I travel for work and I was in Charleston for the week. My flight was cancelled and Delta put me up at the Crowne Plaza overnight. I was skeptical, I usually don’t veer far from Marriotts and Hiltons, but I have to say the CP was very nice. They are located across the street from the Tangiers Outlets-​great outlet shopping if you need anything or just want to shop.
The check in process was quick and easy. The lobby has a restaurant to the right and a lobby bar to the left. I would avoid the restaurant, it took forever for someone to seat me – party of one and after 20 minutes of sitting at a table without service I got up and left. There are quite a few restaurant options nearby so it wasn’t really an issue. I did have a drink at the bar, the staff were great, seemed on top of things.
The rooms were all new and I really liked the décor. They were very clean and the bed was comfortable. I called for some additional pillows and they arrived quickly. Overall a great stay after an annoyingly cancelled flight.

Super experience here!
Some of the highlights:
1. This place is SWANK! From the front lobby to that awesome «open-​air» bar area to the rooms, this place is a jewel.
2. Very friendly staff. Both the dude at check-​in and the room service lady were very welcoming — and it was at the end of the day for both contacts.
3. The shower. Modern, large — and it gets BLAZING hot, quick! (MUCH appreciated after a long day of travel.)
4. The gym. It’s actually one of the largest hotel gyms I’ve seen. Jam-​packed with gear, it also has a separate sub-​room for the treadmill folk.
About the «bad» things:
1. Other people have mentioned the noise coming from that «open-​air» bar area. It’s totally true: even with just the TV on and no people around, that sound is TRAVELING. It seems like a non-​issue to ask the front desk to room you away from that noise epicenter, though.
Finally, the small things that totally make my day:
– They leave an aromatherapy kit on your bed that is the BOMB DIGGITY! In particular, the «leg rejuvenation» thing was glorious: that, with the super-​hot shower, left me feeling pampered afterwards.
– They’ve got lots o’ electrical electrical outlets right at waist level, including in front of the TV. I know, I know: «First World problems» — but can I help getting excited that I can iron AND watch Law & Order: SVU at the same time?
– The wallpaper: it’s a stunner. Check it out — tell me I’m wrong.
I would TOTALLY stay here again. (Guard your pennies, though! Don’t pay the first price you see online. I Pricelined that little baby and ended up saving $ 45/​night.)

Lovely hotel, amazing southern food, great location if not downtown, very comfortable and nicely decorated rooms.

Utilized the Crowne Plaza Hotel for a family reunion, and it was great!
These were definitely some of the nicer/​more modern hotel rooms that I’ve ever seen. Very spacious and stylish and wasn’t even a suite. Tons of accommodations here from 24 hour fitness, to pool with outdoor fireplace lounge area, to varying sized meeting rooms to do reunion activities in. We had a very large group and actually there were multiple reunions staying here at the same time. We were always accommodated very well and treated well by the hotel staff when interactions regarding reserved areas of the facilities were required.
Though there were other families doing their thing as well, no group was ever made to feel less important than any other group (which I’ve encountered before).
Great hotel (across the street from a Tanger Outlet) that I’d recommend!

Came here for a work event and absolutely fell in love with the color schemes and décor in the lobby. I’ve been to plenty of Marriotts and high class hotels, but the blues and Southern charm of this one really stood out to me. Their conference rooms were named after the plantations in Charleston, and there was a large mural of the Charleston harbor hanging near the entrance. The front desk staff were extremely helpful to me when I needed photocopies made for a meeting and also helped me get the event room set up with materials in a short amount of time. Would love to come back here to stay sometime.

I’m writing this review as I’m laying in bed at the Crowne Plaza, unable to sleep due to the noise level of the patrons at the lobby bar. As other reviews stated, the hotel has an open design, so from the lobby bar you can see up to all five floors of rooms and noise travels terribly.
The hotel is very nice and modern, with a great outdoor pool area. The beds are great and bathrooms are incredible, there is no bathtub. only a stand alone shower, which is awesome.
All of that being said, I would never stay at this hotel again if I needed any type of decent rest. A lot of aircrew stays at this hotel, and now it is just after midnight and I am unable to sleep due to the noise of the bar, 6 hours before our scheduled takeoff time. for a flight that I am the pilot of.
I would have given one star, but I couldn’t bring myself to do that because of the great beds and the shower.

I can’t find a single thing to complain about this hotel. I loved this place. The rooms were modern, clean, and crisp. (Every hotel should have pocket doors on the bathroom — major space saver!)
The lobby bar was good and the food was good. Terrific location with lots of shopping and restaurants within walking distance.

The rooms are so nouveau Classic. Spacious. Couches. Mini fridge and microwave. Beautiful and serene colors in the rooms. I loved my stay here. The design is more consistent with an urban apartment moreso a hotel room. I was immediately reminded of why I love Crown Plaza properties so much.
Good gym.
Pleasant staff.
Airport shuttle.
Very comfortable to say the least.