Provantage

Provantage is more like a warehouse online sales. There does not seem to be anyone there with product information so you have to know what you want before ordering. That said, I spend several thousand dollars a month with them and our company has a Net 30 account. They are easier to order from than CDW. As an IT manager, I have to consider ease of ordering, stock available, shipping times and prices. Some items are a few dollars more in price but we get very good shipping rates and most of my orders go out the same day.
Loloi Rugs — Dallas, TX

Great customer service! FedEx left a computer on my front door step at 7 o’clock at night, sat their till someone stole it. Pro-​vantage honored their insurance with no hassle.

Absolutely the worst company you can buy computer components from. Payment charged as soon as order was placed, item was not shipped until 2 weeks later, never had a tracking number, paid 2x the shipping price and got the slowest service from USPS. And of course customer service does not allow you to cancel the order. IMO it’s not shipped until tracking is available.

I just had possibly the worst customer service experience I think I have ever had. I am in a bind and trying to order toner. I got this CSR named Mark. He hung up on me twice because I asked to speak with a supervisor and he completely refused to put me through — first stating that there were no supervisors, then stating that you can speak to a supervisor but they will not be able to help you (and hung up). I called back and explained that I asked for a supervisor to see if we could make special arrangements for a Will Call situation — now I am spoken to as if I had just asked for a gold nugget. Rude, unwilling to help and will never get my money! I will pay more for someone worth speaking to. Save yourself the irritation and move along to someone else for your goods.

Provantage had one of the least expensive prices for a lap top I wanted. I was worried at first because I’ve never heard of the website and saw a couple of negative reivews, but everything worked out perfectly for me!
I paid for overnight FedEx shipping which was only $ 46. Compared to other competitors who charged $ 70 plus for 2 day shipping, I thought I got an extremely low price on the computer/​shipping and got it the very next day.
I ordered online and never spoke with a sales person. They didn’t send me an email confirming my order was placed, processed, or shipped. But their order number tracking on the website worked and kept me informed.

Rough experience. Ordered an item I needed for business and was assured by the salesman on the phone that we would receive it by Friday. I asked if we could do a two day air as we needed it urgently, but he said they could not rush deliver this specific item. So, he understood our urgent need. He was confident that we would receive it in time using ground delivery.
Of course, we did not receive it in time. When I called Provantage on the day it was supposed to be delivered, the person on the phone was rude and unapologetic. They said we would be receiving it Monday. Didn’t do me much good at that point since we needed it for that Saturday.
Now, I’m finding out, the item is not to arrive until Friday. And, I have to wait around all day for delivery because they use some low grade delivery service. AND… IT’S CURBSIDE DELIVERY. They don’t even bring it up to my apartment. C’mon. What kind of Mickey Mouse operation is this? I would highly suggest looking elsewhere to do business. There are too many amazing online retailers to be dealing with this.

I had never heard of this website and was reluctant to order. But I rolled the dice and it worked out very well. Their product was far cheaper and the delivery was very fast. I ordered Monday night and my item came on Wednesday. I ordered a fire pit and it was 75 $ cheaper than the competitors.

I ordered a Roboracer Standalone version of the DVD Duplicator but the unti required a PC to be connected. The support personnel clarified that this is the wrong unit and Provantage website had incorrect information displayed for this unit.
I contacted Provantage and after explaining to them, they promptly sent me a return label and refunded the full amount.

These people are truly BAD NEWS. Bought an HP Pro Desktop on Monday, Nov 5, 2012. The people answering the phones are short of brain dead. They know NOTHING about anything. 15 Mins later, I realized I ordered the wrong PC, so I called them and they cancelled the order, but they part a charge on my Capital One Credit Card which posted to my Cap1 Account. For merchandise that was cancelled and NEVER shipped. Had to call Cap1 and get them to remove the charge. Then I purchased another PC that same day. They told me it was shipping from CA. So, I opted for 2 Day delivery into Philly at an addition al cost of $ 42. Turns out the unit shipped from Swedesboro, NJ which is about 25 miles out of Philly. They said they would refund the shipping, but never did. These people have a D rating with Canton, Ohio BBB with over 42 complaints over the past several years. Well, make that 43 complaints now plus the Ohio State Attorney General. Stay away from the people.”

Wow. Surprised by the negative feed back. I think this place is great! I’ve ordered quite a few things from them and have never experienced a problem.
Recently, I ordered a new Microsoft Keyboard from them. They were the least expensive site on the internet (even better than NewEgg). I selected normal ground shipping by UPS and it was delivered just 24 hours later. Sure, it doesn’t hurt I’m in Michigan & they’re in Ohio. But still, they’re highly professional.
I typically received 3 emails from Provantage regarding any order. The first will be a confirmation that my order had been received. The 2^nd email will tell me my order had been processed. And the 3^rd email will tell me when my item has been shipped… and they included a tracking number so you can track the package during delivery.
Cheap prices. Fast shipping. Good communication. Product arrives safely & in good shape. Don’t know how things could be better?

If I could give Provantage zero stars, I would. I ordered a camera that was in stock on their website 6 weeks ago. They kept telling me that it went out of stock after I ordered it and that’s why it was taking so long to get to me. Okay, but then why lie in the first place and claim that it was in fact in stock? After 6 weeks of being told, it’s going to ship on x date and then it doesn’t ship and then being told 10 other dates it could ship on, I was beyond over it. The camera I ordered came in stock on B&H and even with ground shipping, I got it 3 days later. Provantage is terrible. Nothing Pro about it. Pay a little bit more and go with any other company other than this one. Awful experience.

Wow — didn’t realize another person got screwed by this company! They also sent me the wrong product as advertised! Emails went unanswered and two phone calls to their customer service each took more than six minutes so I hung up. I finally took up the matter with my credit card company and they got me my money back. I also sent an email to BBB. Avoid this company at all costs!

Prices are decent and sometimes they carry items my main vendor doesn’t carry. However, shipping is often slow when you live in California and pick the ‘cheapo’ method. Slow as in 11 days. Other than that, I am fine with the disk drives /​CPUs /​etc I have ordered from them for my business.

What a scumbag company. Not only did they send me the wrong item but I’m going through hell trying to get my money back. After 4 weeks of going back and forth I still don’t have my refund. I sent at least 10 emails with no reply. There is no error on my part because I sent back the item immediately per their instructions. Now I have to file a claim with the Better Business Bureau and Attorney General of Ohio. I would avoid this company at all costs, they treat their customers like crap

A few months back my parents sent me a Savings Bond that they had purchased for me when I was 10 years old (1977). I decided to treat myself for my birthday, even though it would likely gain another 10 dollars before it topped out a year from now. I cashed it in to purchase a new Palm Tungsten E2 and some other accessories from ProVantage. I have ordered from ProVantage in the past and have always been happy with them. And this time was no different. I placed the order during my lunch on November 27^th. The package (drop shipped from Carol Stream, IL) arrived on the 28^th before 10am! Granted, Illinois is my neighboring state, but I hadn’t even gotten a tracking number from Palm at that time and my accessories were already HERE!
Decent prices on their inventory and they don’t gouge you on shipping.
New toys, great prices, arrived quickly. I’m a happy geek right now.