Enterprise Rent-A-Car

I haven’t needed a rental is a couple years. Enterprise used to be my favorite. I won’t use them again
There was high pressure almost feeling threatened if I didn’t take their extra insurance. Even saying if I got a flat tire I had to buy them two due to uneven wear. On a vehicle w 3400 miles.
And they didn’t have the economy car I reserved. I had to spend the weekend in a gas guzzling, huge SUV.
Plus price charged was more than quoted since they added a $ 2 per day extra customer fee. Complete BS
Very unpleasant experience.

Picked up car from CAK on a one way to BUF. Pickup went smooth and the car was clean and worked well. The best part was I made reservations online and there weren’t any hidden fees nor did I feel pressured to buy additional insurances or add-​ons. I would use again and recommend without hesitation.

As a local businessman the car selection is mediocre at best. The wait time is fairly long. Its not easy getting in and out of the airport to pick up or return a car. The recent construction amplifies this problem 10 fold.

Good rental experience at CAK airport. Prompt. courteous, friendly treatment by reservation agent. Clean and well-​prepared rental car. Accurate and prompt return service.

Easy to get to, stayed open to accommodate my late flight. Nice clean car, easy drop off.

Excellent location. Made reservations online once we arrived there were no hidden fees. Few minutes to sign paperwork & off we went. Will definitely use again.

Horrible service! We arrived to get the rental car we had a reservation for and they told us we needed to bring random information! They should post this on the website gen

Super friendly ad helpful employees at desk. Had to go to National desk for pick up in airport.
Only negative was person in lot to receive car upon return was not friendly at all. In fact, when I spoke to him, he did not respond.
Car was little Fiat, and surprisingly roomie inside. Over all, it was good experience… price reasonable, nice car.

Problem Car, but lousy customer service from corporate
I’ve rented many times from here; no problem. Had a tire issue with the last rental (March 8). I’ve been trying to get things resolved with all forms of Enterprise customer service. Too much run around… everyone tells me to call someone else, who can’t answer the question. So — as long as your rental goes well, all is OK. If you have a problem, good luck.

Quick, convenient, and good price. Drop off was a little confusing — no one in sight — but no issues being pressured for extra gas or insurance charges. I got more than expected, and will definitely be using them again (like next week).

This has to be the best Enterprise location I’ve ever used. The staff was super friendly and I had my car in just a few minutes. It was a relief after a long day of traveling. Great work.

All we wanted was a warm car that would transport us safely from point A to point B. After a long day of travel, the last thing we wanted was to be hassled or have to wait forever.
We received such friendly service as soon as we reached the counter. I wish I remembered his name, but he was so kind and really took care of us. He saw that we did not want to wait long, and he gave us a free upgrade so that we didn’t have to wait for a long time. He gave us excellent directions, and was so friendly!
The checkout process was also very easy! They took care of us, gave us our receipt, and sent us on our way. No hassle. No wait. No guff.
Amazing folks working here. Highly recommend.

If I could award less than one star, I would. After my experience here I’ll never rent from Enterprise again — anywhere!
My wife and I had a late flight (11:30pm) arriving at the Akron/​Canton airport, and were assured that the Enterprise counter would be open. We gave them the number of our arriving flight, and twice within the 24 hours before we arrived called to confirm that someone would be there. They assured us each time that the counter would be open until 2am.
You can guess what happened. The counter was closed, although other car-​rental counters were open (incl. Budget, Avis and Hertz). We needed to be in Northfield, about a half hour away, the next morning, but I called some of the nearby motels advertising shuttle service to see if we could get a room for the night before returning the next morning for our car; alas, all the local motels were full for the night.
So we threw ourselves on the mercy of Hertz and asked if they might have a car for us. Not only did they have a car, it was $ 10 a day less than the one we’d reserved at Enterprise. No pressure on insurance, and it was our choice as to whether to buy gas from Hertz or return the car with the tank full.
Three days later, after returning the Hertz car before our flight home, we stopped by the Enterprise counter to let them know how disappointed we were. One of the two employees there, a man by the last name of Jones, said a family emergency forced him to leave early the evening we arrived. We asked why he couldn’t have called the co-​worker next to him or any of the other employees whose business cards were on the counter (four total, including the manager) to sub for him so customers would’t be left in the lurch. We got nothing more than a shrug and a vague apology — not even an offer of a discount on a future rental, which might have given us an opportunity to reassess.
This is a company that clearly doesn’t care about customer service, and I won’t reward them with my business again

Excellent customer service, they were very helpful when I was in need. I will definitely use them again!

Booked on Hotwire at a decent rate. Was scheduled to p/​u at 10:00 PM after landing but the flight was delayed and we arrived at midnight. Immediately went to the counter but they were closed for the night, even though several flights and customers with reservations had yet to arrive.
The other rental agencies were still fully staffed, with the exception of one (name escapes me). Had to take a $ 40 cab ride to the Red Roof Inn and then another $ 40 to ride back in the morning to finally p/​u the car.
Got the vehicle with no hassles and declined the extra insurance coverage. Also, please note that they try to get you to buy a full tank of gas from them at a «discounted» rate of around 20 cents lower than market rate. However, you are not reimbursed for gas you do not use. In my case, since I only used a ¼ of a tank for the trip, I would have paid for and not used ¾ of a tank of gas.
Kind of a disorganized common return area. I drive in and no rental agency has any employees working there. I just parked in an empty Enterprise spot and walked to the counter and returned my key. The guy working then asks me if I want to put the additional insurance charge on the same credit card, something like $ 60 for three days. I told him I declined the coverage up-​front and after going through the paperwork and his computer, he finally dropped the charge.
The people working there were nice enough, the price was right, but the other factors make this a TWO STAR review.