Bonneville Hot Springs Resort Spa

I received a gift card to the spa for Mother’s Day. I booked a 50 min massage and a 50 min facial. I checked in at the front desk and both women seemed pre-​occupied with their conversation. I was escorted back to a locker, handed a key and then the girl just walked away. I’m not a fussy customer so I put on my robe and went back out to the front (next to the gift shop) to what I was told was the waiting room. I’m accustom to a spa waiting room that has water, light refreshments and is quiet but here I am sitting in a robe by the front desk. I was told I could visit the gift shop if I liked. Not very relaxing sitting in the mix while listening to the employees chit chat. The table had a few magazines-​4 copies of marie Claire and an issue of Instyle from June 2014! First I had my massage which was pretty good. After I wanted to find a spot for lunch and the lovely ladies up front again just pointed and said that way and then back to their convos. After lunch I hit the mineral pool, those were nice and relaxing.
when I went back for my facial we went through the «meditation room» which was a nice place to sit and apparently is the norm for for clients to await their services. Why wasn’t I shown this? Oh because the woman who checked me in couldn’t be bothered to explain the amenities. It wasn’t until I was done with my treatments and getting ready to leave that I discovered the outdoor pools. For the price of treatments this facility needs to step up their customer service. The facilities are outdated (locker room dark and dingy, bath room next to lockers and is loud etc.)
This could be a good spot if the customer service was on par with their pricing. What a shame! I live fairly close to this spot and would love to go more often but terrible service just isn’t worth the money.

The entry of this hotel is a destination in itself with its huge fireplace, easy chairs and 2-​story tall windows. Our room overlooked a beautiful enclosed courtyard with a rock garden and paths among mature trees. The outdoor hot tub in one corner of the courtyard with its opalescent tiles, waterfall wall, croaking frogs and distant train whistles is a wonderful place for quiet meditation. The immaculate and well designed room had a spacious private porch with table and chairs, 3 additional chairs in the room, a fridge and high quality towels and robes. After a swim in the very warm pool, we made it for happy hour in the bar. I was delighted to find ample seating and many bookcases full of books on the large mezzanine.
The next morning, after a fine breakfast in the dining room overlooking the courtyard, we hiked on trails above the lodge and then borrowed putters and balls to play the somewhat eccentric mini-​golf course (several holes are designed like volcanoes so to get the ball in the cup, one has to just push it up the sides and into the cup.) The hotel appears to be expanding the parking lot so there’s construction going on and here and there around the grounds are derelict buildings and equipment. But all in all it was a delightful stay.

Came here to relax and get-​away on my birthday.
The hotel:
What a grand entrance. Beautiful stone fireplace that extends up all the way to the 3^rd floor. Nice open sitting area to relax or have a drink or doze off. This is the only area that gets any sort of wifi signal, and the hotel does not have any cell phone service, perfect for the city escape to relax. The front desk let us check in an hour early.
The room is pretty plain and run down for the price, but the focus here is the host springs. I am a little disappointed in the hot springs only one outdoor spring that is hot, two indoor pools, one cold, one warm. That’s it.
With rooms starting at $ 250 a night I was disgusted when I went to shower and the shower had mold. Not a little spot in the corner, but the entire length of the bathtub and up the walls on the inside of the sliding doors! MOLD!
The spa:
We booked the bath and wrap and massages.
Upon checking in, we were told we would have to be using the pool locker rooms around the corner in the opposite direction instead of the spa ones. Well that really sucks considering it was filled with screaming kids running around staring at me changing.
After changing we went to the spa sitting room to wait to be called back. An employee decided this would be a great time to start vacuuming the area around us! Very relaxing.
Once we were taken back to soak in the mineral water tubs we realized that the lady who checked us in did not offer any bath oils or salts for us to have during. The idea is good, however the layout of the spa makes for an un-​relaxing soak. The room is located right next to the locker room and bathroom; you hear the toilet flush every few minutes as well as women talking as they are changing. The wrap was good, nice cold compress for the eyes.
The massage was wonderful.
The food:
The hotel made us a dinner reservations. We waited for the hostess for a good ten minutes before she appeared then made a big deal about not being able to locate the reservation. Not sure why the drama, when she went to seat us the restaurant was half empty and never filled up. The food is ok, not terrible but not great either.
We came down to have breakfast the next morning and waited for the hostess for 15 minutes, she never showed so we left.

Well, I just got back from a stay at Bonneville Hot Springs.
It was fantastic. My wife and I spent our anniversary there. She is a not a fan of cold temps, and it seems that May in Portland is… well, always cold. So we left the kids at home, booked a one night stay in a Hot Tub room. The drive out there was awesome, we hit Multnomah Falls and Bridal Veil on the way, and then headed over the Bridge of the Gods to the resort.
First thing, the front desk folks were super friendly.
The lobby is amazing! We played a little piano and watched folks lazing around in the big olé comfortable chairs next to the fire.
The room was very nice, simple, clean, unassuming.
The balcony Hot Tub was AWESOME! Real good heat… in fact, we had to turn it down.
We brought food in from town and had a picnic in the room.
The bartender at the lounge was very friendly and we took a nice bottle of wine up to the room.
Watched a movie on a new TV.
The bed was super comfortable, the front desk said they are brand new beds.
The balcony hot tub was AWESOME!
We did breakfast in the room… again, we brought it from home, that’s just the way we roll.
Stayed till noon, checked out to a super friendly person up front, played a bit more on the piano to a super mellow and quiet lobby, and sadly left for home.
It felt very quiet and calm the whole time. I know we had neighbors because every once in a while we could hear the hot tub cover open up when we were on our balcony. But we couldn’t hear a thing other than that. No voices, no other sounds in the room. Super mellow and serene… a word I keep reading here on the reviews.
We will definitely go back.

My husband and I stopped for a spa visit on Saturday morning and both had a great experience. We both had the bath and wrap service, and thought it was very relaxing! We would recommend for an inexpensive way to unwind! The facilities were nice, a little on the older side but well kept and clean.

This place is a lovely respite from a fast paced world. Truly relaxing. Helpful staff, mostly lovely facilities. Close to all the Gorge has to offer. Decent value too. The pros/​cons:
Pro:
1) Very nice lobby with fireplace and wifi. Bummer to not have wifi in rooms but if I had ro go somewhere to use the web this was a nice space.
2) Very tranquil courtyard.
3) Nice pool and hot tubs. Really pleasant.
4) The food was amazing but pricey. The seaweed salad with the scallops was to die for. Tip: eat at the lounge to save a few bucks. Still fantastic food.
5) The rooms were nice. Shower is awkward to enter, exit and control temp of. But otherwise great.
6) Hillside hot tub on balcony was great! Except when i got in naked and then saw people walking behind the hotel. It is very private but not completely so. Keep a close eye out if going eau natural.
Cons:
1) While I support their policy against cigarette smoking on balconies I think they need to clarify and say responsible cannabis use on balconies is ok. After all, the city of North Bonneville runs a nearby dispensary and it is legal. Pot is not smoked as much as tobacco and creates fewer unpleasant odors.
2) The hot tubs work great but the wood façade is pretty beat up.
3) No wifi in the rooms was hard to grt used to.
4) The sauna was broken during my stay. Very frustrating.
5) The spa is nice but my massage felt rushed.
6) Be prepared for the pool and public hot tubs to be full of russian day users.

Enjoyed a wonderful overnight at Bonneville Resort & Spa. We were celebrating our 70^th birthdays and when we came into our room there were balloons & birthday cards! The resort did a nice job of making our stay a celebration. We ate in the bar. The wait staff was efficient & really friendly & fun.
I ordered the recommended fresh halibut fish & chips. Being a picky fish & chips snob… I couldn’t have been more impressed… BEST ever! Plus the shared birthday desert was extra special. The bath & wraps were great. the attendants were helpful & pampering. We joined the water aerobics class in the morning. The class participants were welcoming and so friendly that it made it a fun experience. Our stay could not have been more PERFECT!

The staff was friendly and the rooms were clean. We had a hot tub on the deck and it was a pretty relaxing stay. The food was NOT great. Had the salmon for dinner, dry and over-​cooked. Nothing to write home about. Would eat elsewhere next time. But enjoyed the ambiance and quiet weekend.

Just wanted to come out to use the pool and sauna area and relax a weekend evening after a tough week at work. Apparently their weekend hours changed after how many years. We made it there at 5:30pm Sunday knowing that they are open for just the pool area. It doesn’t matter if you drive 1 hour to get the there, with a group of 6 people. I asked for an exception and to speak to a supervisor which I got a blunt response that she’s gone and the girl at the desk couldn’t make any exceptions, great customer service.

Check in great, but the room was set up for 2 and they knew there would be 3 of us.
Booked room with hot tub on outside patio, hot tub so freaking hot we had to constantly adjust.
The room was okay but nothing to write home about (the place is looking a little shabby, carpets pretty well used and showing it all over the lodge, stain in our room and the bathroom needs a major update).
Called for robes waited 2 hours, then called again, they were delivered pronto!
Spa: Bummer that I ended up having to use the pool locker room due to over flow, not very spa like at all.
Soak, wrap and massage, VERY nice.
Afterwards, I felt like I was just thrown out there having to return to the pool locker room to get my things, kinda killed the awesome vibe from my treatments.
The pool, outside hot tub and sauna were so much fun: everything was very clean.
We had excellent food at the restaurant on site and the service was superb.
Only complaint, the hot water for my tea was at best lukewarm. Also, they give you tea in your room with no tea kettle, you need to use the coffee pot and the tea tastes terrible!!! Bring you own kettle!
We paid $ 311.55 per night total (Friday and Saturday).

Just returned from a Sunday night stay. We have been coming for several years. Even though we got there early, at 1:30 we could go to the hot tub before checking in and got our keys at 3:30. The pool facilites are warm, with nice music and the outdoor hot tub very relaxing. The dinner was wonderful I had the lamb and everything cooked well. The chocolate torte dessert was one of the best I have had and I am picky when it comes to chocolate. My favorite part of going to this spa is taking the hot soaking baths. It is perhaps a bit spendy to spend 30 dollars for a hot private bath when you could use the hot tub for free, but it was a pampering weekend. The massage I had with Iggy (?) was amazing, she did excellent. bodywork and hot and cold stones. Well worth the price. The only drawbacks to the weekend were that my mother said that the shower wasn’t very hot in the room, and that we had to pay 10 dollars to get a microwave to heat my mothers distilled water. I gather they are trying to discourage cooking in the rooms … The bath attendants were very friendly and both wait staff for evening and breakfast were very nice.
Anyway, we were appreciative of the special reduced rate for January weeknights and will return again.

What a cluster. We have come here for the better part of 10 years and this was the last time. This place has taken a downhill dive for the worse.
Desk staff very inconsistent. They say one thing on the phone then blatantly deny in person. Check in is at 4, and don’t even try to get in early. They offered to let us in at 2pm for a «$ 75 charge». Insulting.
Constant ‘glitches’ — broken registers, broken lockers. Entire facility needs TLC.
Despite there being designated kid hours at the pool from 130 – 5, kids are NOT welcome. The pool attendant paroled the pool like a bitter guard, annoying more people than she could possibly have helped. Almost comical to watch her get on everyone.
The rooms are dated and dusty. The only silver lining was the nice hot tub on the deck. In all our years going there we have decided the resort is not a good spot to eat. There are better quality food options within 10 min drive.
Not sure about the ‘mineral water’ benefits as the amount of chlorine in the main pool is absurd.
The lodge is nice and beautifully decorated for the holidays.
To management: The only way I would ever return is if you do a complete overhaul of the facility and reassess your staff choices. Get some beverage vending machines. Find a way to get wifi to the rooms. Fire your pool attendant! You must choose if you are family friendly or not. Customer experience should be top priority. The price point of your hotel commands a much better experience… you can do better.

I had a VERY interesting experience here this week! I’m a frequenter to spa’s and hotsprings. Had I read the other reviews before heading out from Portland, I may’ve skipped this one!!!
Drove out early afternoon on Tuesday, en route called an booked 2 massage appointments for me and a friend. We arrived, and I immediately was disappointed in the customer service from the front desk at the spa. The receptionist was all of 18, and seemed completely incompetent. She didn’t offer a towel for our soak, I had to ask. She didn’t offer us a locker, I had to ask. Was not even remotely pleasant. Generally speaking of your at a spa, you’re greeted with a little more warmth, and made to feel like you’re going to get pampered. I had to request a robe before our spa services and ask where the water was. Staff seemed overall unhelpful and oddly cult-​y. Perhaps it’s the Stevenson folk.

WARNING: Children ARE not welcome, REPEAT, children are NOT welcome at this establishment!
We decided to come here for the afternoon to use the pool and to get a spa treatment. Our children, who are VERY behaved, well mannered, and sweet, were treated like criminals and watched by the crazy pool attendant who was EXTREMELY rude, paranoid, and watched us like we were about to rob the place. We paid $ 25 dollars each for our pool passes, then were going to wait for our spa treatment. While we were there, our child said «Look Daddy!» and immediately the Pool warden comes over and scolds us about «the noise level.» From that point on, tension was extremely high as we could not relax and she was just looking for an argument with us. We moved to the other part of the pool area hoping to get away from her, and we proceeded to read no less than 45 different pool/​spa rules posted in the area. I have never seen anything like this. She comes over again and now is lurking by us in the Jacuzzi area, staring at us, watching. We never made it to the spa treatment because they asked our family to leave because we dare push back on their rude manners, and crazy Pool warden. They kept all of our money for our day passes, refused to refund them. $ 125 up in flames. They charged us a cancellation fee for the spa treatment we never got, and on the way out, we got into another disagreement with the Pool Warden Lady. Very nice way to make guests feel welcome at your establishment! We gathered up our things and the entire car ride fumed about this place, day ruined, money gone. They charge you FOR EVERYTHING, including a $ 5 dollar fee to use a locker in their outdated ladies room. The entire place is dated, musty, and a fraud. You can do SO much better! The customer service was NASTY and the manager was some Russian lady who did not care. So, you are warned, this is not a place for children, find somewhere else to take your family for the day!

We’ve come here two years in a row now. We always book the hot tub room; not cheap, but so worth it (around $ 300 per night). The room comes with a refrigerator, two comfy robes, huge king-​sized bed and lots of space. We always pack some light snacks and wine, but the restaurant/​lounge is very accommodating if you want to buy a nice bottle of red and some munchies and go sit by the huge fireplace. The wifi is really slow, so don’t go there looking to do a lot of work and social networking; part of the reason I like it. Lots of hiking/​trails in the area; they have mini-​golf too. We’ve had great experiences both times and look forward to our next visit!

This place… you wanna love it. The pool is fabulous, the hot tubs, the grand room with the fireplace and the river rocks. The management however, well, they need to get a clue. I was charged the first night’s stay as soon as I booked on line. When I arrived they did not have any reservation under my name and blamed it on the third party booking company (priceline). The payment was charged by Bonneville. After 20 awkward minutes they got me into a room and told me to come back the next day. When I went back they had no proof of payment. After some time they figured it out and I thought we had rectified it. When I got home there were misc unexplained charges on my debit card… you see what I am saying here?
This was all done with a whole lot of attitude. I just think this place needs to get it together. I won’t be going back.

Overall a nice spot to go and get away. It is a relaxing atmosphere my family has visited this resort for about four years now. It’s sad to say but the resort seems to continue to cut corners and skip needed renovations, without lowering their prices to match what you get for your money.
Beds are hard and not comfortable. Carpets look like they haven’t had a good cleaning in months and have tons of ripples and stains on them. They removed the coffee pots out of the rooms so now you can’t have a cup of joe unless you are in a «suite» and/​or on their schedule and go down to the front in the morning to go get it.
Front desk staff is seemingly friendly but not empowered to make decisions to make your stay better which is useless. They should be trained then allowed to get a guest a coffee pot in their room when you ask or whatever the small request is.
The pools and tubs are all very clean and seem to be well maintained. We’ve also gotten the mineral baths thee as well and they are a nice treat every once in a while. A bit pricey to do at every stay.
To me they need better beds, coffee pots in all the rooms, empowered staff and lower prices. Good spot just not a great one.

A fantastic experience!
I have really high expectations when it comes to paying over $ 200 a night for a hotel room and I’m not sure what everyone is complaining about!
The pools, spa, and sauna were extremely clean. The tiles were scrubbed and there was no debris in the water.
The hotel room was outdated, but the sheets were soft, the pillows were new. There were soft robes to wear to the pool and the towels were fluffy too.
We went to full sail brewery for lunch and then did some winery tours about 20 miles away.

Over all the experience was good. Two stars off for their arrogant customer service.
We really enjoyed the mineral pool, the sauna and the outdoor jacuzzi, we enjoyed the food at the restaurant and the spacious deck with jacuzzi outside our room.
Over all we had a great time but there are few things that tried to get in a way of that:
* when we came to the restaurant we waited a long time to be seated. It felt as if no one was there, I even walked inside and said «hello?» Few times to make sure it’s open. Once we got seated however the food tasted good but not $ 90 worth good… Maybe $ 60 worth good. But I guess rest of the price is for the convenience!
* lady at the pool… Oh lady at the pool. Does bonneville hot springs management not realize that she is an embarrassment to this resort? She was not nice implying the rules. I understand that rules must be implied but there are certain ways to do that when you work in customer service, especially when people pay $ 200-​$ 350 for their room.
* and worst of all… The coffee shop. The coffee shop is full of young «girls» that for some reason think they are better than anyone else. I understand that working in a coffee shop might be a big achievement in a small town but there is no reason to let it get to your head! lol anyways, no customer service whatsoever, not even a smile. In the morning the coffee in the lounge was light brown like tea and tasted like water, so my husband decided to buy some from the coffee shop. Same thing. WATER. He came back there to maybe make it stronger, he was very polite about it but the girl simply said «I put 3 shots in there», and turned around to continue cleaning. Normally we would forget and move on but I got tired from taking crap from these ladies. Long story short we got our money back and bought better coffee elsewhere, but we felt judged and hated.
Front desk young gentleman was very nice and was the only appropriate customer service representative we came across. I’d recommend this place but be aware.

Pricey for what you actually get. We came here for our anniversary and we were surprised that the actual room/​services/​etc were not matching the price they post.
Also, it’s almost Feb and they still have Christmas decorations…
Restaurant is expensive too. The food wasn’t bad but again, $ 30 per entrée with no bread or anything.
I have to add more…
We couldn’t ask for bread because our server was never around except when he delivers our food, which means asking orders and delivery drinks and food.
We have to wait until he showed up for the table next to us, and we asked our check.
We mentioned about the bread, he said oh I can bring some if you want. No that’s not the point. We are done our meal and asking the bill, we don’t want bread ANYMORE.
He never apologize and didn’t care.
If u decide to come here, don’t eat at the restaurant here because it doesn’t worth it!