Ocean Glass

Just stay away… terrible customer service, ask for a call back, «won’t happen»…their field techs seem to know what they are doing, but the follow up is non-existent…so don’t waste your time… there are plenty of more reliable providers out there, Ocean Glass isn’t one of them…

I used Ocean glass to have two window panels replaced for my front door. It was easy to schedule a quick appointment however I received two phone calls before my appointment to schedule and discuss price after initial quote was received in writing and appointment was already made. Also poor professionalism on the phone. One employee was complaining about the company and his dissatisfaction working there. The man who replaced the glass very nice however I was not happy to see old glue marks from previous glass seen through the new glass. When I voiced my concern, I was told to have a contactor remove the glass, scrape or paint then reinstall the glass. I couldn’t believe it. I sent an email to the company staying my poor satisfaction and provided pictures. They never responded.

Buyer Beware!!!
Worst experience ever. Do not use this company. Had a replacement window for my home installed and within hours it fell out and crashed to the ground two stories below. Luckily no one got hurt. The company did not care and did nothing to help resolve the situation. I couldn’t even get the service person to call me back. Save your time and aggravation– and go elsewhere.

Would not recommend this glass company. Had glass replaced in vehicle was leaking in vehicle. When called to get it fixed they said we had to wait till they had time. Meanwhile our brand new vehicle was getting water damage. The manager/​owner was so rude he said we had two chooses and they were what he wanted not us then hung up on me because I told him I was not going to be talked to like that. Good customer service, and shoddy work. Called a professional glass company jn phillips to change the glass. They said they would do it right away. If you screw-​up its not the customers fault its yours. I wouldn’t even give them a star. You screw up my windshield and I have to wait till your ready. That’s ok your not the only glass company out there. Shout out to J.N. Phillips Glass Woburn good customer service very professional cares about people.
DONT USE OCEAN GLASS IN BILLERICA THE WORST CUSTOMER SERVICE AND SHODDY WORK!!!

One star is too generous.
The other negative reviews are spot on — this was the worst customer experience I have ever had. Ever.
What kind of company says they don’t care what the invoice says, yells at the customer, sends a person high on drugs, mis-​cuts the glass… twice, orders the wrong thickness glass, cracks our shower tile, drills extra holes which are now visible, shows up at the wrong time, and brings the wrong size truck? And those are just the highlights, there were a few other really bad and inappropriate things that happened. It’s kind of hard to believe one company can do all this on one job. Although they came so many times I guess it was really like four jobs with the number of days we had to take off work.
On the positive side, most of the workers, aside from the one above, were professional and pleasant. Management was horrible. They are expensive and not worth it.

I didn’t check the reviews until I had already called, but my experience is quite different from the list of 1 star reviews from ²⁰¹⁴⁄₂₀₁₃.
Regarding windshield replacement due to a crack across ⁴⁄₅ my entire windshield: I called twice due to price checking and questions. Each time, they picked up quickly after a few rings (unlike the reviewer who hung up after «12 minutes»). The employee, Sarah, was extremely helpful, clear, and above all pleasant, unlike the myriad of 1 star reviews below citing extreme rude and toxic attitudes.
Perhaps the company took all that feedback from the list of 2014 reviews, because (so far) no nasty attitudes or poor customer service.
Regardless, their price to replace my windshield was LESS THAN HALF that of JN Philips /​Safelight prices I had been referenced by my insurance company (which didn’t cover glass unless the damage exceeded $ 1000.00). No extra cost for them to come to my location, and stated they are available the next day.
Seeing majority of the reviews (save for one) did not seem to question the job quality, I will update this review in the advent of any of the below nasty engages from the repairman or faulty installation, but otherwise am relieved from the simple appointment and low price.
TL;DR: Half price competitors I called, did NOT experience nasty /​poor customer service like in previous ²⁰¹³⁄₂₀₁₄ reviews, and speedy appointment setup for next day. Sarah was extremely pleasant and patient on the phone!
EDIT: Repairman Sammy arrived early and completed work in under 30 min. EASY.

After a long dispute of trying to get my issues caused by their work and Chuck giving me the run around and not calling back, I decide to go to the next step and take them to court. I went down to the courthouse and they told me to put the persons name on the paperwork. I called Chuck and calmly asked for his name to put on the paperwork, he immediately puts me on hold and the owner Bryan picks up. Immediately gives me an attitude and yelling that I don’t know what I’m doing then calls me a F**kface and then says F*ck you and hangs up. I call back and Chuck answers and i ask if thats how they treat all customers, his immediate response was «ONLY CUSTOMERS LIKE YOU!» Then upon reading the reviews I realized I wasn’t the first.

Upon calling, was immediately asked to hold, and remained on hold for 12 minutes. Hung in there so I could be accurate when I wrote this review, and hung up when they finally picked up. That’s o.k., I used that 12 minutes to Unilocal & Google their competitors and one of them got my business. Probably for the best since, upon doing this, I found that OCEAN GLASS has a lot of negative reviews & unhappy customers. So, thanks, OCEAN GLASS, those 12 valuable minutes allowed me to dodge a bullet. For that, I gave you one star.

Brian, the owner of Ocean Glass, is completely and totally unprofessional and rude. I ordered a customer shower door that cost a few thousand dollars. However, after they came to install it, they discovered that it did not fit and the glass needed to be recut. They came today with the recut glass, more than 3 weeks after the order was originally promised, and the glass did not fit again. Further, they were going to silicone ½″ gaps! I called the owner Brian to discuss this and he was downright rude to me. He yelled at me that I SHOULDN’T POINT THE FINGER AT HIM. Well, who is the one that I am paying? Steer clear of this company.

STEER CLEAR of Ocean Glass unless you enjoy being treated with outright hostility. The owner, Brian, responded to even the most simple questions and comments with antagonism bordering on abuse. Although the job was completed satisfactorily and on a timely basis, I can honestly say I have never experienced such poor customer service. Chuck, who took my original call, was responsive and helpful in coordinating with my insurance company. Sadly, however, it seems the company has resigned itself to unacceptable behavior on the part of its owner.

This 1 star rating is not for the glass technician rather the owner Brian. He is unprofessional, rude and does not understand that in this day and age, the level of customer service you provide can either make or break you if you are not the only game in town.
That said, somehow my speaker mount broke when the tech was installing my windshield. No problem. Isht happens and he took ownership of the mishap. I called to report it, as the tech had instructed and while explaining what happened, Brian, snapped and told me to «make a long story short!» Shocked, I asked to speak to the owner. He said he is the owner. Honestly, I didn’t know where to go from there, so I made a long story short. After explaining, he said well we didn’t replace a speaker we replaced a windshield. That being neither here nor there, I asked for him to schedule the tech to return. He told me that he wasn’t sure when the tech could return along with some other smug, sarcastic remarks such as his company is on the insurance preferred list, he’s been around for years and they have other jobs besides mine. Appalled and feeling defeated, I replied «thank you for the wonderful customer service». He responded, «you’re welcome», and then he hung up. He called me a couple of days later to inform me that the tech was returning that day. I simply responded with a thank you and ended the call. The tech returned and did a wonderful job overall and fix the issue.
I will never use Ocean Glass ever again, and since I am into social media and work for a very large company, I have spread the word and shared my experience with thousands of people.
Brian, consumers no longer have to take abuse from businesses. I can help you build your customer service skills. Let me know if you’re interested.

AJ from Ocean Glass arrived at my work promptly to replace my windshield. He was courteous and professional and left the work area clean when he was done. He answered all my questions and made sure I was satisfied before leaving. I highly recommend him and Ocean Glass.