Sears Hometown Store

I don’t like sears.

After I updated my review, «Scott F» quickly sent me this rambling message:
«Hi. Well, I have tried this 3 times now, hopefully one of the 3 has worked. I do want to apologize for not meeting your standards when you visited my sears store. We surely try to make every shopping experience a good one and an easy one. I would as would my manager, like to hear from you as to how we failed you. I assure you we take it very seriously and want to be better. The staff I have has been with me quite some time and we have, in my opinion done a pretty good job taking care of the customers in our community. I know there are opportunities, but I surely hope that we could have the opportunity to make your negative comments into positive ones. All business’s can make mistakes, but hopefully they are given the opportunity to right something. I have been here 11 years and have donated a lot of time and money to this community in service for the opportunity the community gave me when I moved here. I think we have done a pretty good job. Noone is perfect, but I surely would like to be given the opportunity to fix something if it is broken. My manager is in the store 9 – 5:30 tuesday through saturday with the exception of Thursday when he is in 10:30−7. I am in the store just Tuesday mornings usually, but am very easily reachable by my staff when we have a need and if you desire to contact me, I would be more than happy to contact you back so I can hear how we failed you and attempt to fix it.
The business we are in is a very tough one, and I think we do a darn good job in most instances. But we do have opportunities and when they arise, if given the chance to fix them, which sadly I wish you had given us the chance to do, we usually come out with a happy customer. ONce again I am sorry we didn’t meet your needs and standards, we truly desire to offer a great shopping experience to all of our customers.
If you have had to see 3 of these notes, I am sorry. Couldn’t figure this Unilocal thing out until now, I think. Scott»
***
As I’ve mentioned many times, it’s not my job to improve this guy’s store. I have a full-​time job, thanks. I’ve done my duty by alerting my fellow consumers to what’s in store for them if they shop here. If Scott (whatever his position is?) really wants to know what that experience is like, and if he really wants to improve the situation, he should hire some secret shoppers to patronize the store.
Otherwise, thanks, Scott, for donating all that time and money to the community. Not sure why you feel that should make us want to endure a miserable shopping experience, but good for you anyhow.

This place is not user friendly. I bought a new stove, got it home and no way to connect it. Called the store they said to use the one from my old stove. I had explained in detail that my old stove had burned up. Never again will I buy from Sears. Furthermore I’m an hour away from them. Ugh!

For years we shopped at this Sears store. Made tons of purchases, and have met some employees there we genuinely enjoyed doing business with.
If only all our expensive appliances had been built to last longer than the warranty! Three years, and we were replacing most of what we bought after having to get virtually all new appliances.
Watching specific business practices of this store over many years has left me with a rather bad taste in my mouth. And honestly… we really haven’t ever found a thing in this store we likely couldn’t have purchased elsewhere for less.
Shopping local is encouraged, but virtually impossible if you live 100 miles removed from any city of size. And… I doubt Sears buys their products locally, so we’re even. I’ll go elsewhere, and so can they. :)

This is a very small sears. It is all appliances and equipment. There are no clothes, photo studios, eye Dr.‘s, Dental, etc. that other Sears in larger communities have. The customer service is top notch for the area. The delivery people are also on the ball. The only thing is… if they don’t have it, they aren’t getting it any time soon.