Mary,(the previous reviewer) is right, customer service is atrocious!!! I called them in the beginning of October about my daughters wedding, didnt get a call back so 2 weeks later decided to go to their showroom/office. I was told that the owner calls everyone back promptly and they were sorry, they will make sure he calls me this week(this is still October). waited a couple more weeks, no call, so i called once again, they said they would give the owner the message again. NOCALLBACK, Until today, December 10th, a snow day when everyone is just sitting around returning the calls they didnt want to bother with any other day. The owner was combative and rude when i told him that I certainly WILLNOT be using him for my daughters June wedding, due to his obvious poor customer service. Do yourself a big favor, GOSOMEWHEREELSE for your rental needs!