Verizon

I don’t know if I hate Verizon or the people that work there. I have been using Verizon for years because it’s a work phone and can not stand the service. The Norridge location where I stop in to occasionally active my phones is horrible. I would go to a different location.

Customer service here is terrible. I’m used to the stores in the city where the reps are all helpful. Had to go here because mother in law lives nearby and she needed help. Omg. From time they start, no hello. Just yell at you saying everything is your fault. They refuse to look anything up and just say we can’t help or do anything. So pathetic. Fortunately, I know this is not how other Verizon stores work. Just avoid this location. It needs a serious refresh of its employees and a full customer service training.
See the other reviews. All say same thing. Again, avoid.

I was switching 4 lines over from ATT and decided to use this location (at first). A UIUC employee, I enquired about my incentives from another location. These included waived activation fees as well as 20% off on the data plan. In addition, Verizon was offering $ 300 credit for any old Smartphone.
First, when I brought up my UIUC incentives the woman assisting me persisted that the activation fees could not be waved and that only an 18% credit could be applied. In addition, she insisted that the person at the other location wasn’t knowledgeable about Verizon’s plans and was lying about the incentives! Really?!? …because this guy sells these plans to students and faculty on a daily basis! I even called him to confirm. The manager got involved and after about ten minutes of talking to what seemed like a brick wall he finally mentioned that he could try to wave the fees but it wasn’t guaranteed and could still show up on the first bill since corporate had the final say and it was out of his control. What… the… hell!!!
Next, they wouldn’t honor one of the Smartphones because there was a very small crack on the back of the phone. Ridiculous!
Furthermore, before we even got to any of the contract paperwork the woman kept pushing accessories and product down our throats every other minute. Lady, let’s focus on making the customer comfortable with their plan before trying to sell them crap they don’t need!
So finally after about an hour of obnoxious customer service we thought we had a plan we could live with, even after compromising on a few things. Not great but doable. So here is the kicker (get ready). The lady leaves for a minute to «finalize» the paperwork, comes back, and mentions that apparently the $ 300 credit per Smartphone is no longer being honored at Verizon. WTF! So wait a minute, even though this was advertised clear as day on Verizon’s website and we were told right of the bat when we walked in that credit would be given for old Smartphones, somehow one hour later this was not the case anymore!?! Total switch and bait (bullshit). The manager is clearly oblivious to the company’s plans and services, even though he kept pontificating throughout the process about how he knew ALL of the company’s plans better then anyone.
We walked out completely infuriated and disgusted — a complete waist of time!
FYI, we ended up going to the location at the Brickyard and that was a fantastic experience. We got all of the incentives, the credit for ALL four phones (including the one with the crack), and most important, great customer service. See the review for that location for details

The customer service in this store is beyond pathetic! You are ignored when you walk in. When you finally acknowledged they are beyond apathetic. When I called customer service to complain they actually told me to go back to the store and get the last names of the reps that were so rude so she could write out a report!!! Needless to say I’m done with Verizon

I was told I couldn’t use a vzw gift card towards the purchase of a new phone but somehow I was told I could for a new iPad. The website clearly states that you can use it towards a new phone or even your bill. Rather than argue I left and won’t come back here.

Never have I came across such bad customer service like I did at this location. Honestly all they do is try ripping people off. I have been a loyal customer for many years and thanks to the staff at this location I happily transfered over to Sprint! They even tried adding 200 $ to my final bill for «early termination fee» …when my two year contract already ended! Also, what is the reason of paying 10 $ each month for insurance when I came in about a month ago when my iphone 5(the first one that came out) started breaking and I was told I would have to pay 200 $ for a replacement. So what is the point of me having insurance on it??? Also, beware they try to trick you into thinking that your getting all these discounts when really that is not true. Rude, unprofessional, and not helpful at all!

horrible customer service & will try to trick you into buying their accessories. you have been warned

I went into this location to upgrade one of the phones on my plan. I was quoted $ 300 for the new iPhone and as a result of my «purchase of an apple product» I was given a pair of Beats for «free». Then my rep also enrolled me on the Edge program so that I could upgrade sooner.
Customer care indicates today that if you enroll for Edge, you don’t pay for the phone — just the monthly charge for Edge. Hmmmm — what did I pay $ 300 for then?
You guessed it — my FREE Beats were the culprit of the $ 300 charge. SHADY SHADY SHADY business practice. Enrolling customers on the Edge program & misrepresenting the situation to swindle them into paying you commission on accessories.
These people take advantage of the fact that you don’t understand the ins & outs of their so called «promotions». Today’s call to the manager, Miguel, confirmed that I did in fact pay ZERO for the phone but $ 300 for the headphones. And no — I can’t return them since it’s been over 14 days.
If I were on fire and needed water to douse the flames, I still wouldn’t walk back into this store. Do yourself a favor & go to literally ANYWHERE else.
**UPDATE** took my complaint straight to Corporate. After they pulled the phone calls & listened to my interactions with customer service & the store manager, they apologized and informed me that I could take the product back for a full refund. THANK YOU VERIZON CORPORATE OFFICE

Verizon is the worst carrier around. It is a waste of time to call customer service, because they really do not help. I got three emails within a minute to say that I had ùsed 75%, 90% and then over in that minute. NO WAY. This all happened in a week of my billing period. When I went to myverizon it showed that I had used social media and games, which is not true. They do not have an accurate social security number for my account and they want a «billing password» which I never heard of. They only want to up sell me more data, which I do not need. I average less than six calls and texts a month and less than 126 megas of data a month. All of a sudden I used over 400 in a week according to them. I use my iPad (which is WI FI) for data retrieval not my phone so I know this is bull. They want me to go to the store where I know I will get the «hard sell». When my contract ends in a few months I will be looking at other carriers.

The worst Verizon ever I will never come back to the store again the manager was nice made an. Exceptions the lady handle customer service is the worst her name is Bernda attitude and rude good luck for the store I won’t be surprise why they have a lot of one star reviews

The WORST customer service I have EVER experienced! I called customer service and they told me that I could upgrade my phone 2 weeks early with no charge. They told me I could order the phone and it would get shipped in 2 days, or I could go into the store and get a new phone. We made sure that the customer service lady made a note in our account! We got to the store and waited for over an hour and we finally got called up to the counter! The guy at the counter told us that we couldn’t upgrade early and that customer service is something seperate and they have nothing to do with them! He continued to let us know that they could not honor what they told us. We requested to speak to the manager and he told us there was nothing that he could do! Even though they saw the note in our account they said sorry we can’t honor this! Over all they are terrible with customer service and all they care about is money! I will be checking out other service providers who might actually believe in customer service and not just money! If I could give them a negative star I would! This store gives Verizon a bad reputation! I signed up with verizon in Wisconsin at the Eau Claire location and they were fabulous! I will NEVER go back to this location or give any of these guys my money! Save yourself a headache and go to a different location!

I’ve never had a bad experience here but did this past Saturday. When I asked if there was anything I could do to lower by bill, the woman there looked down her nose at me. This company has to realize that they are the most expensive carrier in the country and should treat their customers a little nicer. To add insult to injury, I’ve been a customer for ten years and they wanted to charge me a $ 35 upgrade fee after I’ve waited two full years to get a new phone.
And another thing — nothing against Polish people at all — but the demo phones were in Polish. Good luck trying to find someone to help you in English.

WOW! What bad customer service, up sale that’s all the mgr Len tells his peeps. They work on commission and not afraid to tell you. I asked the one person if my discount will go through and she said wait till you get your bill and you will know (duh) I am still waiting for a call back for the instruction class it’s been 4 days now
Went to location in Lakeview what a big difference. I will go out of my way to attend the class there and deal with them from now on. Corporate should really know what’s happening at this location. I am sure they follow Unilocal means HELP!!! Should be no stars!

Needed quick service questions answered. It is hard to get Verizon’s in general to help you out with your phone when you need it, especially if it doesn’t behoove them. They were able to help me out with only part of my request here. I ended up just getting another phone overseas, because getting a phone unlocked to use was just too much of a pain.

Worst Verizon location ever. All they do here is try to get you spend more money and buy extra products instead of addressing the problem that you came in for. I cannot even explain what is happening to my phone or contract with a few mentions of hey look at this bundle pack or want to buy a new charger? One of the employees had the audacity to say «Im going to throw in this $ 39.99 charger bundle for you on ur bill as I ring you up»…UMM HELL NO! Never did I mention I needed that or wanted that, he just assumed that if he throws it on the bill I would be ok with it. I go to the brickyard location. They get the point, I’m here for this reason and I need nothing else and they get me in and out quick.

I was in your store today and Jerzwy helped me. I bought a device that I had no use for and it was over the 14 days. He was nice about it and returned it. The customer service experience was great.

The worst Verizon store I have ever been to. I tell everyone that I know not to step foot in this store. The Milwaukee location in Niles is worth the extra 10 – 15 minute drive no matter what your cell phone emergency is.
I had a problem with a particular model phone a couple years ago. Verizon had sent me 2 replacements of the same model and it was still not working. Before deciding to go with a different model, I stopped at the Norridge location for assistance. I told them about my situation and they told me that they could not help me. I then asked them to call customer service to see if their phone knowledge could possibly figure out the technical problem that was going on with the phone. They refused and told me to go home and call on my own. I then asked to speak with the manager, and he told me the same thing. No explanation, just absolute refusal to assist a 10+ year Verizon customer. I was in such shock that I almost cancelled my service with Verizon entirely.
Thanks to some great customer service people on the phone and the Niles location employees, they have continued to serve my family’s cell phone needs. My children and I continue to share an amazing Family Share Plan and now have 4 smart phones.

The employees at Verizon in Norridge provide the worst customer service because they have people in and out so they act like they don’t need your money.
The customer service provided over the phone is much worst. Don’t come to this company if you are looking to be treated like a valued customer.

Hello Unilocal.Ive been going to this Verizon store for many years now and the service has been lovely. Today however I went in because there was something wrong with my new iphone. This new manager, (a bald guy) informed me that it was frozen and all I had to do was hold down the menu and hold button at the same time. As I was leaving he yelled out and asked me how I think he knew how to do that. I of course replied with an «I dont know». He yelled back with more attitude than a teenager, «I just googled it». Obviously if I knew it was frozen I would have googled it, but how was I suppose to know? I was livid at him. I suggest if any of you come across him, ask for another employee.

My company issued new phones but didn’t provide the accessories. I need a belt clip so I can wear my phone as I run around the plant, solving everyone’s problems. So, I stopped by this store to get the clip and was pleasantly surprised. First a conscientious salesperson welcomed me and asked me to sign in on the touch screen. Then, they keep all the customers name in order so it is first come, first serve. Kinda like a deli, but way 2009. So, thankfully, I got helped a little faster since I was making a purchase vs. getting new service. I was in and out in 15 min. Plus, the greeter /​sales guy even announced an apology to everyone waiting. Wow. I haven’t seen good customer service like that in the 4 years I’ve lived in the city. Very professional establishment, given they were very busy. I would visit this store in the future should I need, say, a car charger, which my company also didn’t provide! Nice store, good people.