Pearle Vision

I had an appointment last weekend and I saw Dr. Kart who was fantastic. Super friendly and very efficient. The sales associate that helped me out was great too. My only concern is that I ordered glasses and contacts and two things I didn’t like with the service after my appointment:
1. When they called me to tell me my glasses were ready, they didn’t leave me a voicemail. I’m not one to pick up a random number I don’t know so voicemail is key. The only reason I called back was because a similar number called me the day before my appointment (which I also didn’t pick up and who also didn’t leave me a voicemail) and I wanted to know why a random number kept calling me. When I told them to leave me a voicemail next time they called, they said ok but didn’t do it. They just called me twice and that was that.
2. I didn’t think to ask if my contacts were ready at the same time as my glasses when I went to pick them up and they didn’t think to tell me so I have to go back a second time for my contacts, which is inconvenient.
All in all, I’ll return to this pearle vision in the future, but I would like a supervisor to clarify this aspect of customer service with their employees.

Just visited Pearl vision and my experience was great, the Doctor was awesomely patient and understanding, the attending person, he was very polite and caring, informating, such of great people. I will recommend this location over all the other locations in Chicago.

With the exception of finding out that my 1pm appt was double booked despite being told they were free the whole day yesterday, I absolutely was happy with my first time here at this Pearle Vision branch! Dr. Shapiro is awesome– although I’ve had previous eye exams I’m always impressed by those doctors that take the time to thoroughly explain step by step and even address my concerns! The store wasn’t as big so they had a limited number of brand name frames… I’ll definitely be back next year!

Came here for glasses and contacts. Service was ok by the sales associate. The sales associate told me I had money for contacts from my insurance. The optometrist seemed like she wanted me out of their asap, she didn’t even ask what kind of contacts I like. They gave me contacts I don’t like and they expired in 2010, my exam was in 2014. Go somewhere else for better service.

My best Eyewear experience yet! Gimo, the manager, worked very hard to make sure I was fully satisfied. I think I got a great deal and the customer service was top notch! Can’t wait to pickup my new glasses! Thanks guys!!!

I had to post this comment so bad. I purchased two pairs of glasses several months ago, and it took almost two weeks to get them. They don’t even call you when they are ready. You have to call them.
I went over to Costco Optical last week. I ordered exactly everything Pearle Vision had, frame, lens and all. Pearle was about $ 550.00 with insurance. and over at Costco Optical, it was only $ 200.00 without my insurance, and the glasses were ready less than a week. And the service was excellent. Pearle Vision is way over priced, even using my insurance. I recommend Costco, if you want to save a whole lot of money, and you get better service.

I always have a great experience at Pearle Vision with Dr. Kart and the staff. They are all so accommodating, professional and nice. I wouldn’t think of going anywhere else!

This place I would recommend to anyone. There were having so much selection that you can choose especially i am very picky about style. The service there was incredibly out standing. Marquez is very professional, super friendly also who can match the price to others place, super super clean there I absolutely coming back.

Very RUDE customer service. They lie about the prices. Frames are not BOGO. They overcharge and have no signs that there are no returns but store credit that expires. VERY shady buisness. She will take your money and give you shitty frames and lenses that you can’t even see with. STAY AWAY… SHE IS A FRAUD!!! PEARL VISION SUCKS!

My story is pretty simple and out of all places is norridge, this place is amazing !!! A hidden gem, I used to go to schaumburg Pearle but new owners took over and took away my awesome opticians, long story short I need a place that I feel comfortable going and they actually pay attention and take their time with, I mean when you expect to pay 2 pair glasses for 99 and free eye exam, you get what you paid for, let’s be realistic, here I found this awesome brand called Silhoutte and I love them they are so perfect for me, light weight, sleek and profesional for my job and I got them for a great price, the doctor was really helpful and knew was she was doing, I will def bring my friends and family to Doctor Kart and what can I say about the sales person Vivian she knew was doing and she’s the one that showed this perfect brand … thanks guys ! fyi They are gonna send me a postcard to remind me about my yearly exam, with my busy life this is really helpful… again 1000 time thanks
ps. whoever reads those other reviews i would say see for yourself walk in and you will see profesional staff (wearing blazers) a place neat and clean, the atmosphere is very exciting I feel VIP!

The worse customer service ever! Came in to spend $ 400 on a new pair of glasses. They assured me that I would receive a new pair. When I received the pair, they were the ones off the shelve (on display). I specifically asked if they would order a brand new pair because I did not want the ones on display. The representative Angel said, ‘well if you go to a retail store and pick out a shirt you would get the one on the rack right?” I said, «this is not a shirt nor do I choose to pay for full-​price for a display item that is in complete bad shape. So in order to get rid of me he said that he would order a new pair. When I came in to pick them up, the frames and the clip were the used ones on display. I was so disappointed that he lied and thought he could get away with it. When I confronted the lie, they gave me two options. They said you can get another pair that we have in the store or a $ 60 in store credit. WOW!
So my options where you are screwed and you can’t do anything about it.
Their modo is sell everything on display no matter what! They are scratched, used, and in bad shape. The manager of the store who happens to be the doctor didn’t express concern nor did she step in to offer a better solution! I have NEVER experienced this type of service at an optical. BEWARE that what you buy is not what you are going to get!

The worst customer service I’ve ever received. They charge an extra $ 60 for an eye exam if you wear contacts. But, they didn’t tell me until after I paid and left! Surprise :(
The promotion they say is buy one pair get one pair free, but not really. It’s only the frames, There are tons of fees and you still need to pay for the lenses.
Not worth it! I would suggest going to sears optical, or a real eye doctor. Don’t waste your time or money.

My experience was mediocre at best. Basically, I was my own sales person, since the guy upfront was not guiding me very well. I finally got the exam and the doctor just told me to get reading glasses and anti-​glare coating, but did not explain my Rx to me — I never had an exam so I don’t know what these number mean. I had to take my Rx home and google it (Which, doesn’t explain my personal results). The glasses took 5 days to become available. They also close early. I showed up at 6:45PM and the lights were off, closed sign was up, but the hours on the door said until 7PM. The doctor came out with her coat on and said they are closing early «because of the weather». It stormed that morning, but by 6:45PM everything was practically dry… Less than mediocre? Completely. They couldn’t wait those silly 15 minutes for people who had to work late & raced to get there on time, like they promise on their door and their website. I got the feeling as if everyone that works there is just kinda there and that the general attitude is «it’s time to make the donuts». It’s practically empty every time I’m there, which is a bad sign in itself. I would have rather gone to a cheap-​y place and gotten the same customer service, which was practically none.

The don’t do refunds. and they let you know after you have purchased the glasses (printed in the receipt). I ordered progressive lenses and after the third pair they couldn’t get it right. I purchased the same kind of lenses in other store with no issues whatsoever. I ended up paying $ 600 for a pair of glasses I do not use… got into a fight but they were very clear, they don’t do refunds. Poor quality, poor service, never coming back.

I went here for an eye exam and was told that I was on the verge of needing bifocals… bummer. The good news was that we got excellent service from Rose, the optician. My hubby had never needed glasses before and was clueless about frames and styles. She helped him pick a pair that showed off his beautiful green eyes. I got new glasses and contacts and was never pushed into more expensive designer frames, like many places (I got a pair of kids’ frames, I have a very narrow face). The Optometrist was very thorough and professional, sorry, I can’t remember his name…
I would have never chosen this place on my own, it was one of the closer ones through our insurance plan. It was not a horrid experience and we will use them again!

«Nobody cares for eyes like pearle does» that statement is completly true. They have any type of glasses you want from cheap brands to brands like prada. Their prices are also very reasonable.